OMi CI resolution problems due old code on the OMi Cache XML after upgrade

  • KM00412455
  • 22-Apr-2013
  • 22-Apr-2013

Summary

OMi CI resolution fails for some nodes after doing an upgrade from 9.x to a newer version.

Question

OMi CI resolution fails for some nodes after doing an upgrade from 9.x to a newer version.

Some of the events can get a messages like:

Note: Hint "Sitescope:xxx:######" did not match.
Unsuccessful CI resolution: Fallback to host

Answer

This can be caused by left-over code from version previous the upgrade on the OMi CI resolution cache.

If you did not perform any customization on the XML on the previous BSM version is always recommended to restore the default code after doing the upgrade.

Code can be reset to default from Admin -> Infrastructure Settings  -> Applications -> Operations Management ->Cache Modification Configuration,  edit the setting and click Restore Default on the edit popup.