This document is an overview of the changes in HP Service Health Optimizer (SHO). It contains important information that is not included in the books or Online Help.
What's
New in this Version
Licenses
Installation
Notes
Known
Problems, Limitations, and Workarounds
Documentation
Internationalization
Localization
Integration and Co-existence
HP
Software Support
Integration and Co-existence with other HP Software Products
HP Software Support
Legal Notices
This release of HP SH Optimizer includes the following:
New Features
- Support for filtering groups: You can now configure filters to hide unwanted groups (Business Services, Business Applications, Clusters, or HPOM Node Groups) from the list of available groups. The groups that are hidden will not be visible on any screen of the HP SH Optimizer application. This feature enables to limit the groups so that you can conveniently work on the required groups.
- Additional reports: The following SAP BusinessObjects WebIntelligence reports have been added for On-Demand placement scenarios:
- On-Demand Placement by Host
- On-Demand Placement by Cluster
- Awareness for Resource Allocation and Entitlement: The HP SH Optimizer inventory screen now displays the percentage of CPU capacity allocated to the VMs present on hosts belonging to a group. Also, while creating optimization scenarios, you can see the minimum and maximum CPU and memory that a given workload is entitled to use. In addition, you can see the allocated CPU and memory capacity for VM hosts in the Utilization Analysis chart on the Inventory screen.
- Support for creating clones of workload characteristics: You can now create copies of the characteristics of existing workloads and VM hosts for use in the optimization and forecast what-if scenarios.
Enhancements to Existing Features
- Modify On-Demand Placement Scenarios: You can now edit and delete on-demand VM placement scenarios. You can also generate SAP BusinessObjects WebIntelligence reports on the scenarios.
- CPU speed normalization: The CPU speed normalization database has been updated to refer to SPECInt2006Rate values instead of SPECInt2006 values.
- Launch Forecast What-if from Forecast Screen: You can now launch the Forecast What-if scenario application for clusters from the Forecast screen in addition to the Inventory screen.
- CPU normalization for custom workloads: While adding a custom workload in an optimization scenario definition, you can now define a reference host for the custom workload. The CPU capacity that you specify for the custom workload is considered as the CPU usage of the reference host for normalization using SPECInt. This enhancement enables you to define a standard reference for creating new VMs and help in migrating non-x86 workloads to x86 workloads.
- Enhanced data quality: The HP SH Optimizer application now provides configurable thresholds to ensure that enough data is available for display on the VM Sizing graph and VM Activity chart on the Inventory screen and also for use in VM Placement analysis. Also, on the VM Activity chart, you can see the number of VMs that have insufficient data, which is calculated by using the thresholds.
- Optimization opportunity options: The Inventory screen now displays the Optimization Opportunity star rating in terms of Configured Capacity or Utilization based on the option that you select on the configuration page.
Although HP Service Health Reporter (HP SH Reporter) is a prerequisite for installing and using HP SH Optimizer, you no longer need to purchase a license for HP SH Reporter.
You can now install HP SH Optimizer on Microsoft Windows Server 2008 R2 x64 Enterprise Edition with Service Pack 1 operating system.
In addition to HPOM for Windows version 8.16 and 9.00, HP SH Optimizer now supports HPOM for UNIX version 9.10, HPOM for Linux version 9.10, and HPOM for Solaris version 9.10 as topology service definitions in the HPOM deployment scenario.
HP SH Optimizer uses the updated version of the Sybase IQ database, that is, Sybase IQ 15.2 ESD 2.
This version of HP SH Optimizer includes the following fix. It was provided as a hotfix on the HP SH Optimizer 9.01 version.
Defect | The HP SH Optimizer Content Pack loader fails to generate a .csv file used to mark the state of VMs as deleted or not deleted. This was due to additional characters in the scope_0_logical_0_mapper.xml file. |
Fix | The additional characters in the scope_0_logical_0_mapper.xml file were removed which solved the problem. |
HP SH Optimizer requires one or more of the following licenses:
Note: In addition to applying the license on the HP SH Optimizer system, you must also apply the same license on the system on which you install HP SH Reporter. For information on how to install the license on the HP SH Reporter and the HP SH Optimizer systems, see the HP Service Health Optimizer Installation and Configuration Guide.
Installation requirements, as well as instructions for installing HP SH Optimizer, are documented in the HP SH Optimizer Installation and Configuration Guide. This guide is located in the Documentation directory on your installation media. After installation, you can access the guide and this Release Notes from %ovinstalldir%\documentation\SHO\en and Start -> Programs -> HP SH Optimizer -> Documentation.
Note: You must install and configure HP SH Reporter before you install and use HP SH Optimizer. For information about the hardware and software requirements of HP SH Reporter, see the HP Service Health Reporter Installation and Configuration Guide on the HP Software Product Manuals web site.
Before installing HP SH Optimizer, make sure your system meets the following minimum requirements:
Hardware Requirements
HP SH Optimizer Server | Processor Type: 2.00 GHz or higher (x64-bit) Intel Xeon or equivalent |
Number of CPUs: 2 | |
Physical Memory: 2 GB of RAM | |
Free Disk Space: 1 GB | |
HP SH Optimizer Content Pack | Free Disk Space required for this content pack: 10 GB per 500 nodes (VMs, VM hosts, and physical hosts) must be available on the server on which SybaseIQ database is installed. Note that you must install the HP SH Optimizer Content Pack on the server on which HP SH Reporter is installed. |
Software Requirements
Supported Operating Systems |
|
New VMware vCenter deployment
You can now use SHO in the VMware environment by directly integrating with VMware vCenter. You no longer require any HP Software product such as HP Business Service Management, HP Operations Manager, or HP Operations agent in your environment to work with SHO. In the VMware vCenter deployment, both topology and performance metrics are collected from the VMware vCenter servers. SHO enables to collect performance data from multiple VMware vCenter servers.
You must set the Statistics Level in VMware vCenter to a minimum value of '2' for the past day. For more information see the section 'Configuring VMware vCenter Topology Source' in the HP Service Health Optimizer Installation and Configuration Guide.
Existing HP Operations Manager i and HP Operations Manager deployments
If you are an existing customer of HP Operations Manager i (OMi) or HP Operations Manager (HPOM), you can optionally leverage the topology configuration available in Run-time Service Model (RTSM) or HPOM respectively by integrating with RTSM or HPOM. RTSM provides the Business Services and Business Applications and HPOM provides the Node Group topology. The virtualization performance data is collected from one or more VMware vCenter servers. The performance data of physical hosts and Microsoft Hyper-V hosts is collected from HP Operations agent.
New Application Performance Management deployment
You can now deploy SHO in the BSM Application Performance Management environment where the topology configuration is collected from RTSM and virtualization performance metrics are collected from one or more VMware vCenter servers.
SHO now provides support for virtualized storage and network resource based analysis and optimization in VMware environments.
SHO provides a new user interface with enhanced look and feel, intuitive workflows, and improved performance. Some of the key enhancements are as follows:
SHO enables you to create custom groups for grouping logically related VM hosts for data analysis. For example, you can group together VMs hosts that are located in the same geographical location or belong to the same rack.
For information about configuring custom groups see the HP Service Health Optimizer Online Help for Users.
For more information about user management in SHO, see the HP Service Health Optimizer Installation and Configuration Guide.
The SHO 9.20 software is available in the following languages:
SHO requires one or more of the following licenses:
For information about applying the Instant-on 60 days license and Permanent license, see the HP Service Health Optimizer Installation and Configuration Guide.
Installation requirements and instructions for installing SHO are available in the HP Service Health Optimizer Installation and Configuration Guide.
For the list of supported hardware platforms, operating systems, and other products, see the Support Matrix.
Upgrade from SHO 9.10 to SHO 9.20 is not supported.
This release contains some limitations and workarounds to help solve certain problems. To view the updated list of known issues and limitations, check the Release Notes available at the HP Software Product Manuals web site.
Problem |
The VMware vCenter synchronization schedule is by default configured as 60 minutes which may not be appropriate for collection of topology configuration. |
Workaround |
On the Administration Console, in the Topology Source -> Service Definition page, modify the schedule to 15 minutes. |
Problem |
SHO considers a VMware VM as a physical system if 'VMware Tools' is not installed on the VM and HP Operations agent is running on the VM. It might cause unexpected data to be displayed on the SHO user interface. This problem does not occur in the VMware vCenter deployment scenario. |
Workaround |
You must make sure 'VMware Tools' is installed and running on the VM if HP Operations agent is running on the VM. |
Problem |
For Microsoft Hyper-V hosts, although not required, the Optimization scenario does not proceed without the user adding an association of Hyper-V host to datastore. |
Workaround |
To continue with the optimization, add a Hyper-V to datastore association. |
Problem |
On a non-English locale, in the Optimization Scenario page, if you use the Calendar control to modify the Analysis Period and then click ‘Optimize’, SHO does not perform the optimization analysis. |
Workaround |
Use the default Analysis Period provided by SHO to create the Optimization Scenario. By default, the entire time period for which five minutes data is available in SHO is considered for analysis. |
Problem |
While navigating through the SHO user Interface you may intermittently see the following error message:
1010: Failed to retrieve inventory summary. Check the SHO.log file for additional information |
Workaround |
From the list of Windows Services, right-click HP Openview Tomcat(B) Servlet Container Service and click Restart to restart the service. |
Problem |
The uninstallation of SHO sometimes stops while removing the Sybase IQ database schema. |
Workaround |
To continue uninstalling SHO, follow these steps:
|
Problem |
If there are multiple datacenters with the same name across multiple VMware vCenters, SHO collects only one datacenter and ignores the rest of the datacenters having similar name. |
Workaround |
Ensure that the datacenters across all the the VMware vCenters have unique names. |
The complete documentation set is also available on the HP Software Product Manuals web site. Use your HP Passport account to access this site, or register a new HP Passport identifier. Choose the "service health optimizer" product, "9.20" product version, and then choose your operating system. From the search results, open the Documentation List and click the link for the appropriate version of a document.
You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.
SHO is internationalized and can be used on operating systems configured for non-US-English locales that are supported by the operating systems.
The SHO 9.20 software is available in the following languages:
SHO 9.20 can co-exist with SHR version 9.20 on the same system. For a list of other products that can co-exist with SHO 9.20 see the Support Matrix.
This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.
HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:
To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.
Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.
To register for an HP Passport ID, go to: HP
Passport Registration.
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