HP Service Health Optimizer

Release Notes

for the Microsoft Windows® operating system

Software version: 9.20

Publication date: February 2014

This document is an overview of the changes in HP Service Health Optimizer (SHO). It contains important information that is not included in the books or Online Help.

What's New in this Version
Licenses
Installation Notes
Known Problems, Limitations, and Workarounds
Documentation
Internationalization
Localization
Integration and Co-existence
HP Software Support
Integration and Co-existence with other HP Software Products
HP Software Support
Legal Notices

What's New in This Version

This release of HP SH Optimizer includes the following:

Features

New Features

Enhancements to Existing Features

Licensing changes

Although HP Service Health Reporter (HP SH Reporter) is a prerequisite for installing and using HP SH Optimizer, you no longer need to purchase a license for HP SH Reporter.

Support for additional operating system

You can now install HP SH Optimizer on Microsoft Windows Server 2008 R2 x64 Enterprise Edition with Service Pack 1 operating system.

Support for new topology service definitions

In addition to HPOM for Windows version 8.16 and 9.00, HP SH Optimizer now supports HPOM for UNIX version 9.10, HPOM for Linux version 9.10, and HPOM for Solaris version 9.10 as topology service definitions in the HPOM deployment scenario.

Support for updated version of Sybase IQ

HP SH Optimizer uses the updated version of the Sybase IQ database, that is, Sybase IQ 15.2 ESD 2.

Fixes

This version of HP SH Optimizer includes the following fix. It was provided as a hotfix on the HP SH Optimizer 9.01 version.

Defect The HP SH Optimizer Content Pack loader fails to generate a .csv file used to mark the state of VMs as deleted or not deleted. This was due to additional characters in the scope_0_logical_0_mapper.xml file.
Fix The additional characters in the scope_0_logical_0_mapper.xml file were removed which solved the problem.

Licensing

HP SH Optimizer requires one or more of the following licenses:

  1. HP Service Health Optimizer Software: This license includes an entitlement to collect, optimize, and report up to 250 nodes.
  2. Additional scalability packs of 250 nodes: To add 250 additional nodes to your existing environment; additional data collection, optimization, and reporting entitlements can be added to enhance the HP SH Optimizer solution to fit your environment.

Note: In addition to applying the license on the HP SH Optimizer system, you must also apply the same license on the system on which you install HP SH Reporter. For information on how to install the license on the HP SH Reporter and the HP SH Optimizer systems, see the HP Service Health Optimizer Installation and Configuration Guide.

Installation Notes

Installation requirements, as well as instructions for installing HP SH Optimizer, are documented in the HP SH Optimizer Installation and Configuration Guide. This guide is located in the Documentation directory on your installation media. After installation, you can access the guide and this Release Notes from %ovinstalldir%\documentation\SHO\en and Start -> Programs -> HP SH Optimizer -> Documentation.

Note: You must install and configure HP SH Reporter before you install and use HP SH Optimizer. For information about the hardware and software requirements of HP SH Reporter, see the HP Service Health Reporter Installation and Configuration Guide on the HP Software Product Manuals web site.

Before installing HP SH Optimizer, make sure your system meets the following minimum requirements:

Hardware Requirements

HP SH Optimizer Server Processor Type: 2.00 GHz or higher (x64-bit) Intel Xeon or equivalent
Number of CPUs: 2
Physical Memory: 2 GB of RAM
Free Disk Space: 1 GB
HP SH Optimizer Content Pack Free Disk Space required for this content pack: 10 GB per 500 nodes (VMs, VM hosts, and physical hosts) must be available on the server on which SybaseIQ database is installed. Note that you must install the HP SH Optimizer Content Pack on the server on which HP SH Reporter is installed.

Software Requirements

Supported Operating Systems
  • Microsoft Windows Server 2008 x64 Enterprise Edition with Service Pack 2
  • Microsoft Windows Server 2008 x64 R2 Enterprise Edition with Service Pack 1
  • Microsoft Windows Server 2003 x64 Enterprise Edition with Service Pack 2

What's New in this Version

Direct Collection of Virtualization Data from VMware vCenter

New VMware vCenter deployment

You can now use SHO in the VMware environment by directly integrating with VMware vCenter. You no longer require any HP Software product such as HP Business Service Management, HP Operations Manager, or HP Operations agent in your environment to work with SHO. In the VMware vCenter deployment, both topology and performance metrics are collected from the VMware vCenter servers. SHO enables to collect performance data from multiple VMware vCenter servers.

You must set the Statistics Level in VMware vCenter to a minimum value of '2' for the past day. For more information see the section 'Configuring VMware vCenter Topology Source' in the HP Service Health Optimizer Installation and Configuration Guide.

Existing HP Operations Manager i and HP Operations Manager deployments

If you are an existing customer of HP Operations Manager i (OMi) or HP Operations Manager (HPOM), you can optionally leverage the topology configuration available in Run-time Service Model (RTSM) or HPOM respectively by integrating with RTSM or HPOM. RTSM provides the Business Services and Business Applications and HPOM provides the Node Group topology. The virtualization performance data is collected from one or more VMware vCenter servers. The performance data of physical hosts and Microsoft Hyper-V hosts is collected from HP Operations agent.

New Application Performance Management deployment

You can now deploy SHO in the BSM Application Performance Management environment where the topology configuration is collected from RTSM and virtualization performance metrics are collected from one or more VMware vCenter servers.

Support for Virtualized Storage and Network

SHO now provides support for virtualized storage and network resource based analysis and optimization in VMware environments.

Enhanced User Experience

SHO provides a new user interface with enhanced look and feel, intuitive workflows, and improved performance. Some of the key enhancements are as follows:

Custom Groups

SHO enables you to create custom groups for grouping logically related VM hosts for data analysis. For example, you can group together VMs hosts that are located in the same geographical location or belong to the same rack.

For information about configuring custom groups see the HP Service Health Optimizer Online Help for Users.

Simplified Installation and Quick Time-to-Value

Modified User Management

For more information about user management in SHO, see the HP Service Health Optimizer Installation and Configuration Guide.

Light-weight Reporting

Other Enhancements

Localization

The SHO 9.20 software is available in the following languages:

Licenses

SHO requires one or more of the following licenses:

  1. HP Service Health Optimizer Software: This license includes an entitlement to collect, optimize, and report up to 50 nodes.
  2. Additional scalability packs of 50 nodes: To add 50 additional nodes to your existing environment you must apply a scalability pack license.

For information about applying the Instant-on 60 days license and Permanent license, see the HP Service Health Optimizer Installation and Configuration Guide.

Installation Notes

Installation requirements and instructions for installing SHO are available in the HP Service Health Optimizer Installation and Configuration Guide.

For the list of supported hardware platforms, operating systems, and other products, see the Support Matrix.

Upgrade

Upgrade from SHO 9.10 to SHO 9.20 is not supported.

Known Problems, Limitations, and Workarounds

This release contains some limitations and workarounds to help solve certain problems. To view the updated list of known issues and limitations, check the Release Notes available at the HP Software Product Manuals web site.

Known Problems and Workarounds

 

Problem

The VMware vCenter synchronization schedule is by default configured as 60 minutes which may not be appropriate for collection of topology configuration.

Workaround

On the Administration Console, in the Topology Source -> Service Definition page, modify the schedule to 15 minutes.

Problem

SHO considers a VMware VM as a physical system if 'VMware Tools' is not installed on the VM and HP Operations agent is running on the VM. It might cause unexpected data to be displayed on the SHO user interface. This problem does not occur in the VMware vCenter deployment scenario.

Workaround

You must make sure 'VMware Tools' is installed and running on the VM if HP Operations agent is running on the VM.



Problem

For Microsoft Hyper-V hosts, although not required, the Optimization scenario does not proceed without the user adding an association of Hyper-V host to datastore.

Workaround

To continue with the optimization, add a Hyper-V to datastore association.

Problem

On a non-English locale, in the Optimization Scenario page, if you use the Calendar control to modify the Analysis Period and then click ‘Optimize’, SHO does not perform the optimization analysis.

Workaround

Use the default Analysis Period provided by SHO to create the Optimization Scenario. By default, the entire time period for which five minutes data is available in SHO is considered for analysis.

Problem

While navigating through the SHO user Interface you may intermittently see the following error message:

1010: Failed to retrieve inventory summary. Check the SHO.log file for additional information

Workaround

From the list of Windows Services, right-click HP Openview Tomcat(B) Servlet Container Service and click Restart to restart the service.

Problem

The uninstallation of SHO sometimes stops while removing the Sybase IQ database schema.

Workaround

To continue uninstalling SHO, follow these steps:
  1. Start Windows Task Manager and click the Processes tab.
  2. Select the 'Show processes from all users' check-box.
  3. From the list of processes, select 'dbstop.exe' and click 'End Process'. This step enables you to continue with the uninstall process.
After the uninstallation is complete, to manually remove the database files, follow these steps:
  1. From the list of processes, select 'iqsrv15.exe' and click 'End Process'.
  2. Manually remove the database files for a clean removal of SHO.

Problem

If there are multiple datacenters with the same name across multiple VMware vCenters, SHO collects only one datacenter and ignores the rest of the datacenters having similar name.

Workaround

Ensure that the datacenters across all the the VMware vCenters have unique names.



Limitations

Documentation

 

New

Updated

The complete documentation set is also available on the HP Software Product Manuals web site. Use your HP Passport account to access this site, or register a new HP Passport identifier. Choose the "service health optimizer" product, "9.20" product version, and then choose your operating system. From the search results, open the Documentation List and click the link for the appropriate version of a document.

You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.

Internationalization

SHO is internationalized and can be used on operating systems configured for non-US-English locales that are supported by the operating systems.

Localization

The SHO 9.20 software is available in the following languages:

Integration and Co-existence

SHO 9.20 can co-exist with SHR version 9.20 on the same system. For a list of other products that can co-exist with SHO 9.20 see the Support Matrix.

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

 

Legal Notices

©Copyright 2011-2012 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about third-party license agreements, see the Licenses3rdParty directory on the product installation media.

For information about open source license agreements, see the LicensesOpenSrc directory on the product installation media.

Trademark Notices

Adobe® is a trademark of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.

Java is a registered trademark of Oracle and/or its affiliates.

Acknowledgements

This product includes software developed by the Apache Software Foundation (www.apache.org/).

This product includes software developed by Andy Clark.

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