HP Network Node Manager iSPI for IP Telephony Software Release Notes

for the Windows® operating system

Software version: 9.20 (Patch 1)

Publication date: November 2012

This document is an overview of the changes made to HP Network Node Manager iSPI for IP Telephony Software (NNM iSPI for IP Telephony). It contains important information that is not included in books or Help.

For a list of supported hardware platforms, operating systems, and databases, see the support matrix document (IPT_SupportMatrix_en.html) available at the root location of the product's installation media or from the HP Software Product Manuals web site.

To check for recent updates and to see the Release Notes and Support Matrix for the NNM iSPI for IP Telephony on HP-UX, Linux, or Solaris, visit this URL: HP Software Product Manuals

You can find information about the following in this document:

What's New in This Release?

9.20 (Patch 1)

NNM iSPI for IP Telephony 9.20 (Patch 1) contains the following new features and feature enhancements.

• Updating the Site Code, Mail Code, and Location fields of multiple Cisco IP phones using the command line tool.
• Added a new report, namely Top N Table Report. Like the Top N report, this report shows Top N network elements, but does not include bar charts or time series graphs. If you want to view Top N elements in the least possible time, choose the Top N Table report instead of the Top N report.

9.20

New Features

• Cisco IP Telephony:
  • New reports on hourly usage of Gateways, IP trunks, and Cisco Unified Communication Manager clusters due to calls
  • Monitoring of call termination reasons
  • Monitoring of call quality using thresholds in the Global Network Management (GNM) environment
  • Enhancements in call quality monitoring to support threshold configuration for every Cisco Unified Communication Manager cluster
  • New inventory view with the capability to drill down to Cisco Unified Communication Manager clusters, Cisco Unified Communication Manager subscriber groups, Device Pools, and various other cluster devices
  • Monitoring counts of registered Cisco Unified Communication Manager cluster devices
  • Monitoring and reporting of Cisco Unified Communication Manager call activity
  • Monitoring and reporting of Gateway call activity
  • Monitoring and reporting of utilization and availability of media resources
  • Monitoring and reporting of Cisco Unified Communication Manager service availability
  • Monitoring and reporting of Cisco Unified Communication Manager system health
  • Monitoring and reporting of Cisco Trivial File Transfer (TFTP) service metrics
  • Monitoring the availability of the Cisco Unified Communication Manager CCMAdmin web page
  • Additional filter support in inventory views
• Avaya IP Telephony:
  • Monitoring of G3 MO alarms: Incidents, correlation and clearance of traps resulting from these alarms
    
  • Additional filter support in inventory views
• Microsoft IP Telephony
  • Monitoring of Gateway Line alarms
  • Enhanced accuracy of Gateway channel usage monitoring
  • Reports on Gateway channel usage
  • Ability to customize the graphical view of Lync Enterprise topology with health indicators
• Overlapping Address Domains (OAD): Support for Static Network Address Translation (NAT) based Overlapping Address Domains (OAD).

Installation Notes

Before you install NNM iSPI for IP Telephony 9.20 (Patch 1), you must perform the following tasks:

• Install NNMi 9.21.
• Install NNM iSPI Performance for Metrics 9.20 (Patch 1).

Installation requirements, as well as instructions for installing NNM iSPI for IP Telephony 9.20 (Patch 1) release are documented in the patch text file, which is available in the text format with the downloadable patch.

Before installing the NNM iSPI for IP Telephony 9.20 (Patch 1), see the Installation Notes section in the HP NNM iSPI for IP Telephony 9.20 Release Notes.

Known Problems, Limitations, and Workarounds

• While working with the NNM iSPI for IP Telephony views, the following error appears:
  A problem occurred while loading the data from the NNMi management server for this component. Additional error information: Service Unavailable
  Workaround. If the iSPI and NNMi are configured with a remote Oracle database, this error occurs when you restart the Oracle server. To resolve this, restart the iSPI for IP Telephony by stopping and starting the iptjboss process.
• Cisco IP Telephony. If you use Microsoft Internet Explorer and if the Automatic prompting for file downloads setting is disabled, the ClarusIPC Remote Hands window does not appear from the Cisco IP Phones view.
  Workaround. In the Internet Explorer browser, click Tools > Internet Options, select the Security tab, click Custom Level, and then enable the Automatic prompting for file downloads setting in the Security Settings dialog box.
• Cisco IP Telephony. If you try to remove the NNM iSPI for IP Telephony from the NNMi management server without disabling the integration with ClarusIPC, the clarus directory and associated files might remain on the management server after completely removing the iSPI.
  Workaround. After uninstalling the NNM iSPI for IP Telephony, manually delete the clarus directory and its contents from the %nnminstalldir%\config\ipt directory.
• Nortel IP Telephony. This version of the NNM iSPI for IP Telephony does not calculate the state of the Nortel Media Gateways (MC and MGC) based on IP telephony alarms.
• Microsoft IP Telephony. When you configure sites or Lync end user groups in the NNM iSPI for IP Telephony Configuration Console, no error messages or warnings appear if you type characters or non-integer values for the reporting order. You must provide an integer value for the reporting order while configuring a Lync end user group or a site.
• Microsoft IP Telephony. Seeding of the Front End pool fails and the following message appears in the %nnmdatadir%\log\ipt\msproxy file:
  Maximum number of connections reached
  Workaround. Log on to the Front End server and close PowerShell sessions established by servers other than the NNMi management server. If that does not resolve the problem, restart the Front End server.
• Microsoft IP Telephony. When using the Microsoft Internet Explorer, version 8, and if you have more than 30,000 Lync End Users, the Lync End Users inventory view does not display all the users.
  Workaround. You can filter the Lync End Users inventory view to view the users that are not listed on the inventory view or use a compliant version of the Mozilla Firefox browser.

Documentation Errata

The Help link on the P.01 GoS Summary report does not open the Online Help topic for the P.01 GoS Summary report.

Documentation Updates

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Legal Notices

©Copyright 2008–2012 Hewlett-Packard Development Company, L.P.

Trademark Notices

Adobe™ is a trademark of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Acknowledgments

This product includes software developed by Apache Software Foundation. (http://www.apache.org)

This product includes software developed by Indiana University Extreme! Lab.

This product includes software developed by SSHTools (http://www.sshtools.com/).

For information about third-party license agreements, see the license-agreements directory on the product installation media.

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Programs delivered subject to the DOD FAR Supplement are ‘commercial computer software’ and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are ‘restricted computer software’ and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065. For the full Oracle license text, see the license-agreements directory on the NNMi product DVD.

For the full Oracle license text, see the license-agreements directory on the NNMi product DVD.