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Summary
This document describes an installation issue of Business Service Manager 9.20 for Linux.
Error
During the installation process of Business Service Manager (BSM) 9.20 for Linux the follow error message could be seen:
Registering the product upgrade mechanism
Finalize action for com.hp.ov.installer.ovapp.core.ActionRunner@f6d773
Error: dl failure on line 864
Error: failed /opt/HP/BSM/JRE/lib/i386/client/libjvm.so, because /opt/HP/BSM/JRE/lib/i386/client/libjvm.so: cannot restore segment prot after reloc: Permission denied
INFO: (product_upgrade_wizard.sh) PRODUCT_HOME set to: /opt/HP/BSM
INFO: (product_upgrade_wizard.sh) LOG_PATH set to: /opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log
===============================================================================
Executing Script: ./product_upgrade_wizard.sh
===============================================================================
JAVA: /opt/HP/BSM/JRE/bin/java
JAVA_OPTS: -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties
CLASSPATH: /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar
MAINCLASS: com.hp.bsm.installation.Flow
ARGS: PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================
/opt/HP/BSM/JRE/bin/java -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties -classpath /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar com.hp.bsm.installation.Flow PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================
ERROR: The product upgrade mechanism registration failed
Finalize action for com.hp.ov.installer.ovapp.core.ActionRunner@f6d773
Error: dl failure on line 864
Error: failed /opt/HP/BSM/JRE/lib/i386/client/libjvm.so, because /opt/HP/BSM/JRE/lib/i386/client/libjvm.so: cannot restore segment prot after reloc: Permission denied
INFO: (product_upgrade_wizard.sh) PRODUCT_HOME set to: /opt/HP/BSM
INFO: (product_upgrade_wizard.sh) LOG_PATH set to: /opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log
===============================================================================
Executing Script: ./product_upgrade_wizard.sh
===============================================================================
JAVA: /opt/HP/BSM/JRE/bin/java
JAVA_OPTS: -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties
CLASSPATH: /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar
MAINCLASS: com.hp.bsm.installation.Flow
ARGS: PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================
/opt/HP/BSM/JRE/bin/java -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties -classpath /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar com.hp.bsm.installation.Flow PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================
ERROR: The product upgrade mechanism registration failed
The main error message is: libjvm.so: cannot restore segment prot after reloc: Permission denied
Cause
The cause of the issue is a stopped Java program by the SELinux.
Fix
To fix the issue disable the SELinux or allow the java execution then reinstalls the BSM.
Java bug report plus workaround: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6538311