BSM for Linux installation issue.

  • KM00205263
  • 07-Oct-2012
  • 10-Oct-2012

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

This document describes an installation issue of Business Service Manager 9.20 for Linux.

Error

During the installation process of Business Service Manager (BSM) 9.20 for Linux the follow error message could be seen:
 
Registering the product upgrade mechanism
Finalize action for
com.hp.ov.installer.ovapp.core.ActionRunner@f6d773
Error: dl failure on line 864
Error: failed /opt/HP/BSM/JRE/lib/i386/client/libjvm.so, because /opt/HP/BSM/JRE/lib/i386/client/libjvm.so: cannot restore segment prot after reloc: Permission denied
INFO: (product_upgrade_wizard.sh) PRODUCT_HOME set to: /opt/HP/BSM
INFO: (product_upgrade_wizard.sh) LOG_PATH set to: /opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log

===============================================================================

Executing Script: ./product_upgrade_wizard.sh

===============================================================================

JAVA: /opt/HP/BSM/JRE/bin/java

JAVA_OPTS: -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties

CLASSPATH: /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar

MAINCLASS: com.hp.bsm.installation.Flow

ARGS: PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================
/opt/HP/BSM/JRE/bin/java -Dfile.appender.path=/opt/HP/BSM/installation/HPBsm/log/HPBsm-04_10_2012_16_53.log -Dlog4j.log.level=INFO -Dlog4j.configuration=install.properties -classpath /opt/HP/BSM/installation/lib/installation-wizard.jar:/opt/HP/BSM/installation/lib/log4j.jar:/opt/HP/BSM/installation/lib/dom4j.jar:/opt/HP/BSM/installation/conf/:/opt/HP/BSM/installation/resources/:/opt/HP/BSM/installation/lib/itext-1.3.jar:/opt/HP/BSM/installation/lib/jna.jar com.hp.bsm.installation.Flow PRODUCT HPBsm 9.20 REGISTER NULL
===============================================================================

ERROR: The product upgrade mechanism registration failed

 
The main error message is: libjvm.so: cannot restore segment prot after reloc: Permission denied

Cause

The cause of the issue is a stopped Java program by the SELinux.

Fix

To fix the issue disable the SELinux or allow the java execution then reinstalls the BSM.