Windows 2008 provisioning times out when trying to install the agent

  • Document ID:KM00205254
  • Creation Date:07-Oct-2012
  • Modified Date:11-Dec-2012
    • Micro Focus Products:
      server automation

Summary

Provisioning times out on the opsware agent install phase A fix is to create a new custom attribute AGENT_INSTALL_DELAY and set a value of 180. The default value used for Windows 2008 is 30 seconds but sometimes this is not enough. The custom attribute can be set on the facility. .

Error

No direct error message related to this issue, the provisioning job simply times out on the opsware agent install phase. There is a known issue in Windows 2008 provisioning which triggers a race condition at this phase.

Cause

The cause is not known at this time.

Fix

Create a new custom attribute AGENT_INSTALL_DELAY and set a value of 180. The default value used for Windows 2008 is 30 seconds but sometimes this is not enough. The custom attribute can be set on the facility.