SSO / My Support Dashboard functionality retirement

  • KM00008
  • 11-Jul-2018
  • 11-Jul-2018


Due to slow page load performance and low customer usage, the Dashboard functionality previously offered by the SSO / My Support website will be retired on July 31, 2018.


Below is a screenshot example of a Dashboard page for SSO / My Support.

Within each region of the dashboard screenshot below is an indication in red text of the replacement menu options available for each region of the dashboard page.

Our usage metrics indicate fewer than 3% of customers had used the dashboard page regularly and page load times for this complex page were not meeting our usability targets.

For these reasons, the Dashboard page will be retired on July 31, 2018, replaced by the menu options indicated.

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