May 2007
This document provides an overview of the changes made to HP OpenView Smart Plug-in for Microsoft Exchange Server (Exchange SPI) for the 11.10 release. It contains important information not included in the manuals or the online help.
In This Version
Documentation Updates
Installation Notes
Known Problems, Limitations, and Workarounds
Support
Legal Notices
The Exchange SPI makes OpenView performance and problem management processes available for monitoring Microsoft Exchange Servers.
This version of the SPI for Exchange manages Exchange 2007, Exchange 2003 SP1, Exchange 2000 SP3, post-SP3 and Exchange 5.5 SP3, SP4.
The first page of this release notes document contains the following identifying information:
To check for recent updates or to verify that you are using the most recent edition,
go to the following web site:
HP Product Manuals
NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system.
To download Adobe Acrobat Reader, go to the following web site:
Adobe
Installation requirements, as well as instructions for installing and upgrading the Exchange SPI, are
documented in the HP OpenView Smart Plug-in for Microsoft Exchange Server Configuration Guide provided in Adobe Acrobat (.pdf) format. The
document file is included on the product's CD media as
Exchange_Config.pdf.
When you upgrade an older version of the Exchange SPI to the current version (11.10), the installer creates duplicate tools and policy groups in the OVO console.
Workaround: Before you start upgrading the Exchange SPI to the version 11.10, remove all existing Exchange SPI tools and policies from the management server. Refer to the HP OpenView Smart Plug-in for Microsoft Exchange Server Configuration Guide for more information on upgrading to this version.
On the Connect to Forest dialog is the Advanced Exchange Data Collection checkbox. If your credentials do not have the privilege rights to access the Exchange server's WMI Control Security properties, OV-TV's request for the server's membership information will be denied. This security access is different than the permissions granted through the AD Users and Computer accounts. The denial takes time to timeout in WMI, depending on your network setup (sometimes 2 minutes per server). Since the request is performed on EACH Exchange server in the forest, the process can slow down the data collection process. To verify if you are being denied access to membership data, see the OVTV_OvTVExCollectorErrorLog.txt file. For details on interpreting the warning messages and for information on which WMI access privileges are required for advanced Exchange data collection, see the instructions in the Exchange SPI Configuration Guide.
OV Topology Viewer stops responding when WMI queries against an Exchange server on a malfunctioning Microsoft Windows cluster, and does not time out.
Possible Reason for the problem: OV-TV is blocked in its attempts to collect Exchange data, but fails to complete and stops responding at 75% complete because of a malfunctioning Windows cluster.
Workaround: In the Add Forest dialog, do not check the Advanced Exchange Data Collection.
The maximum number of search results returned by LDAP is, by default, configured to be 100 in an Exchange 5.5 server. Using the Directory Service Administrator Tool (ldp.exe from Microsoft windows 2000/2003 support tools) to connect to an Exchange server in the organization returns the error "Administrator Limit Exceeded" when attempting to list all Exchange 5.5 sites in the Exchange organization. Exchange SPI service auto-discovery will fail if the number of sites in an Exchange 5.5 organization, or the number of Exchange 5.5 servers in any Exchange 5.5 site, is larger than the maximum number of search results returned.
Workaround:
4. The PowerShell collection configuration utility does not support multi-byte characters
Deployment of the EXSPI-8.X SPIMetaData Versioning policy fails if you use multi-byte characters in the PowerShell collection configuration utility.
Limitation:
The OV Topology Viewer tool is not updated for Microsoft Exchange Server 2007 roles.
Please go to the HP Support web site:
Support
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©Copyright 2007 Hewlett-Packard Development Company, L.P.
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The information contained herein is subject to change without notice.