Help Desk Module
New
Upgrade Packages
Upgrading
Report Packs after Upgrading from OVPI 4.6 to OVPI 5.1
Support and User Documentation
This release of report packs includes two new packages: (click the package to display hidden text)
Help Desk Module
NOTE: For details about installing the Service Desk Report Pack and the SLO Integration Report Pack, refer to the Service Desk 5.0 Installation Guide. For report descriptions, refer to the Service Desk 5.0 Administration Guide and the Service Desk 5.0 SLM Administration Guide.
Shared packages are prerequisites for other packages.
The Common Property Tables package allows multiple reporting solutions to share the same property data. Sharing property data eliminates duplication, allows the database to operate more efficiently, and simplifies the administration of report packs.
Latest upgrade package: UPGRADE_Common_Property_Tables_to_35
To view Release Notes, click here.
The Threshold and Event Generation Module monitors the database for exceptions. When it detects that a threshold has been breached or that a previously breached threshold has returned to normal, the Thresholds Module invokes an action. The default action is to send an SNMP trap to the network management system. If desired, you may configure additional actions, including email and user scripts.
No changes.
To view Release Notes, click here.
The Interface Discovery Datapipe supports interface re-indexing. This datapipe is required by multiple report packs and datapipes, including the Interface Reporting ifEntry Datapipe.
No changes since defect fixes in the June 2005 release.To view Release Notes, click here.
The NetFlow Preprocessor filters and aggregates output from flow collector applications (HP's Internet Usage Manager and Cisco FlowCollector). Because it eliminates unnecessary flow data, filtering is a crucial step. The NetFlow Preprocessor is a prerequisite for the NetFlow Interface Report Pack and the NetFlow Global View Report Pack.
No changes.
To view Release Notes, click here.
The Newbridge Preprocessor filters and formats output from the Newbridge MainstreetXpress 46020. Formatting produces a flat file that OVPI datapipes can read, while filtering ensures that the datapipe retrieves the statistics the report pack is expecting.
No changes.
To view Release Notes, click here.
The Stratacom Preprocessor filters and formats performance data produced by Stratacom devices. Formatting produces a file that OVPI datapipes can read, while filtering ensures that the datapipe retrieves the statistics the report pack is expecting.
No changes.
To view Release Notes, click here.
Installing a report pack configures OVPI to summarize and aggregate collected data in accordance with specific processing directives. Each item in the list below has hidden text. Hidden text includes a brief overview of the package, notes about changes, a link to release notes, and a list of associated datapipes.
The Application Server Report Pack is designed to make application server performance management easier and more precise. This package contains a set of generic reports that are applicable to any application server and two sub-packages, the WebLogic sub-package, and the WebSphere sub-package. The generic reports measure availability, transaction throughput, EJP pool utilization, conection pool utilization, servlet response times, and servlet request rate. Reports in the sub-packages monitor JMS throughput, utilization, and execute queue throughput.
To view Release Notes, click here.
The AppServer WebLogic SPI Datapipe collects data from the WebLogic SPI.
To view Release Notes, click here.
The AppServer WebSphere SPI Datapipe collects data from the WebSphere SPI.
To view Release Notes, click here.
The ATM Report Pack monitors switches and CPE devices from multiple ATM vendors. There are three folders: PVC, Port, and SVC. Reports in the PVC folder monitor peak cell rate, sustained cell rate, and the percentage of dropped cells. Reports in the Port folder monitor the number of cell bits transmitted, utilization, discards, and errors. Reports in the SVC folder monitor success rate of call attempts and the number of calls per second.
Most recent upgrade package: UPGRADE_ATM_to_3
To view Release Notes, click here.
The ATMifEntry Datapipe collects performance data from RFC1315, Nortel FRSW, and Nortel WAN780 devices.
No changes.
To view Release Notes, click here.
The Ascend DataPipe collects performance data from Ascend devices.
No changes.
To view Release Notes, click here.
The Marconi/Fore ATM Datapipe collects data from Marconi/Fore devices.
No changes.
To view Release Notes, click here.
The Newbridge ATM Datapipe imports data from the Newbridge Preprocessor.
No changes.
To view Release Notes, click here.
The Stratacom ATM Datapipe imports data from the Stratacom Preprocessor.
No changes.
To view Release Notes, click here.
The Cisco Router ATM Datapipe polls performance data produced by Cisco routers.
No changes.
To view Release Notes, click here.
The IP Access Rate Report Pack provides QoS metrics for interfaces configured with rate-limiting objects and functions as a supplement to the Interface Reporting Report Pack.
No changes.
To view Release Notes, click here.
The Cisco IP Access Rate Datapipe polls the CISCO-CAR-MIB and stores data in database tables maintained by OVPI and the IP Access Rate Reporting Report Pack.
No changes.
To view Release Notes, click here.
The IP QoS Statistics Report Pack supplements the Interface Reporting Report Pack by adding IP precedence data collected from the IPSTAT MIB. The IPSTAT MIB identifies the interface, the direction of traffic (input rate or output rate), the precedence level (0 through 7), and traffic volume in bytes and packets.
No changes.
To view Release Notes, click here.
The Cisco IP QoS Stat Datapipe polls the IPSTAT MIB for the IP QoS Statistics Report Pack.
No changes.
To view Release Notes, click here.
The Cisco IP Telephony Call Detail Report Pack analyzes data collected from Cisco CallManager and displays statistics for quality of service, traffic information, and user call volume.
Most recent upgrade packages:
Cisco_IPT_CallDetails_Location_to_2
To view Release Notes, click here.
The Cisco CDR Datapipe collects Call Detail Records (CDRs) and Call Management Records (CMRs) from Cisco CallManager.
No changes since defect fixes in the June 2005 release.
To view Release Notes, click here.
The Cisco IP Telephony Statistics Report Pack monitors Cisco CallManager resources. Reports highlight underutilized resources and resources that are not in balance. Reports display performance data for: (1) CAS channel usage, (2) PRI channel usage, (3) FXO port usage, (4) FXS port usage, (5) Total call volume handled by an instance of a CallManager, (6) Time spent in different states by channels of a given gateway.
No changes since defect fixes and these upgrade packages in the June 2005 release:
To view Release Notes, click here.
The Cisco GSU Datapipe collects gateway utilization data from GSUs (Cisco Gateway Statistics Utility) and populates database tables used by the Cisco IP Telephony Statistics Report Pack.
Defect fixes in the June 2005 release.
To view Release Notes, click here.
The Cisco Ping Report Pack makes ping test results more meaningful by revealing useful information about the network context. This package includes a customized poller responsible for collecting ping statistics, interface utilization statistics, and CPU utilization statistics.
No changes.
The user guide includes a new section in the installation chapter that explains how to verify whether or not dsi_server contains one or multiple host names. Follow the procedure in this section to test for multiple entries, and to assign all entries the same value if multiple entries are returned.To view Release Notes, click here.
Improved capacity management is the goal of the Database Report Pack. The reports in this package help you monitor server availability, optimize server performance, and lower support costs. This package contains two groups of reports: reports applicable to any database and reports applicable to Oracle databases only. The report categories are: Generic History, Generic Near Real Time, Customer and Location Aggregation, Ad Hoc Selector and QuickView, Oracle Segment, and Oracle Tablespace.
The Database Report Pack was released in June 2005. It offers these features:
To view Release Notes, click here.
The Database Oracle SPI Datapipe collects data from the Oracle Database SPI.
To view Release Notes, click here.
The Device Resource Report Pack monitors CPU, memory, and buffer resources in switches, routers, the switch backplane, and cards. You may be able to isolate problems faster by running Device Resource and Interface Reporting. If Interface Reporting is showing high discards or high errors, Device Resource will tell you whether or not overutilization of a resource could be contributing to the problem. Conversely, if Device Resource indicates that network response time is spiking, Interface Reporting will tell you whether interface utilization is contributing to the problem.
New features in the June 2005 release:
To view Release Notes, click here.
The Device Resource Cisco Router DataPipe collects data from SNMP devices that support any of the following MIBs:
No changes.
To view Release Notes, click here.
The Device Resource Cisco Switch datapipe collects backplane metrics from Cisco devices that support the Cisco Stack MIB and maps data into a base table that belongs to the Backplane sub-package.
No changes.
To view Release Notes, click here.
The Device Resource HP ProCurve Switch DataPipe collects data from SNMP devices that support all of the following MIBs:
No changes.
To view Release Notes, click here.
The Device Resource Extreme Devices Datapipe collects data from SNMP devices that support the v620b25 MIB used for CPU utilization.
No changes.
To view Release Notes, click here.
The Device Resource Nortel Router Datapipe collects data from SNMP devices that support the Wellfleet Resource MIB.
No changes.
To view Release Notes, click here.
The Device Resource Foundry Device Datapipe collects data from SNMP devices that support the MIB07501.mib used for memory and CPU utilization.
No changes.
To view Release Notes, click here.
The Device Resource 3Com Router Datapipe collects data from SNMP devices that support the MIB 3com-sys.mib used for CPU utilization.
No changes.
To view Release Notes, click here.
The Device Resource Alcatel/Xylan Switch Datapipe collects data from SNMP devices that support all of the following MIBs:
No changes.
To view Release Notes, click here.
The Device Resource Enterasys Router Datapipe collects data from SNMP devices that support all of the MIB Enterasys Router Capacity MIB (CTRON-CAPACITY-MIB.mib) used for CPU utilization.
No changes.
To view Release Notes, click here.
The Device Resource Enterasys Switch Datapipe collects data from SNMP devices that support all of the MIB Enterasys System Resource MIB (SYSTEM-RESOURCE-MIB.mib) used for CPU utilization and Memory utilization.
No changes.
OVPI Reporting SolutionsTo view Release Notes, click here.
The Device Resource Juniper Router Datapipe will collect data from any Juniper Router that supports the JnxOperatingEntry operating status chassis MIB. This MIB stores CPU, buffer, and heap utilization data.
No changes.
To view Release Notes, click here.
The Executive Summaries Report Pack contains device-oriented summary reports and location-oriented summary reports. The device-oriented reports roll-up (aggregate) traffic volume from the interface level to the device level. The location-oriented reports aggregate resource utilization and traffic volume for all the devices owned by one customer at one location. Use these reports to monitor resource utilization (cpu, buffer, memory) and the volume of traffic on device interfaces.
No changes.
To view Release Notes, click here.
Reports in the Frame Relay Report Pack provide statistics for port utilization, PVC utilization, discard eligible (DE) frames, discarded frames, and frames with errors. Use these reports to spot overutilization and underutilization, and to spot ports and PVCs that are predicted to be overutilized or underutilized in the future.
No changes.
To view Release Notes, click here.
The Ascend Frame Relay Datapipe collects performance data from Ascend devices.
No changes.
To view Release Notes, click here.
The Frame Relay CPE Datapipe collects performance data from devices that support the following MIBs:
No changes.
To view Release Notes, click here.
The Newbridge Frame Relay Datapipe collects performance data from the Newbridge Preprocessor.
No changes.
To view Release Notes, click here.
The Stratacom Frame Relay Datapipe collects performance data from the Stratacom Preprocessor.
No changes.
To view Release Notes, click here.
The Interface Reporting Report Pack provides comprehensive reporting for SNMP manageable device interfaces. Use reports to monitor exceptions (discard exceptions, error exceptions, utilization exceptions); spot the trunks, locations, and protocols that rank in the top ten; find hot spots — interfaces and devices with high exception counts; sort interfaces by rate of growth over the rolling baseline period; identify devices that are expected to exceed utilization thresholds in the near future; estimate future utilization based on past behavior during the baseline period; correlate future performance by day-of-week; see how a device, trunk, or EtherChannel is performing in near real time; compare today’s activity to recent trends.
New features in the June 2005 release:
To view Release Notes, click here.
The Interface Reporting Duplex datapipe provides information for the Interface Reporting Report Pack.
No changes.
To view Release Notes, click here.
The Cisco VLAN Datapipe collects data for the VLAN module bundled with the Interface Reporting Report Pack.
No changes.
To view Release Notes, click here.
The Interface Reporting ifEntry Datapipe collects MIB-2 ifEntry and ifXEntry data from SNMP-manageable devices for use by the Interface Reporting Report Pack. This datapipe performs directed instance polling. It relies on the Interface Discovery Datapipe for interface re-indexing support.
Defect fixes in the June 2005 release.
To view Release Notes, click here.
The OPNET Export Datapipe functions as a data feed to OPNET products.
No changes.
To view Release Notes, click here.
The Internet Services Report Pack processes data collected from OVIS Management Servers. This report pack offers centralized reporting, centralized OVIS data warehousing, performance baselining, performance forecasting, and cross-domain reporting using data from other OVPI reporting solutions. Internet Services provides analysis of performance by day, with day-to-day comparisons; analysis of performance by month, with month-to-month comparisons; and analysis of performance per 30-day rolling baseline.
Changes in June 2005: Sybase support, report linking, launch point page.
To view Release Notes, click here.
The Internet Services Report Pack Datapipe collects data from OVIS Management Servers.
No changes.
To view Release Notes, click here.
The MPLS VPN Report Pack monitors SNMP-manageable devices that support the MPLS VPN MIB. Use reports to: (1) identify VRFs that are generating errors, or are not functioning, (2) rank VPNs according to utilization, (3) group multiple VPN-associated interfaces into single entities, (4) apply SLA metrics, such as utilization or discard ratios, to VPNs and individual VRFs, (5) discover VPN network configurations and relationships automatically, and (6) view statistics for label usage and failed label lookups.
No changes.
To view Release Notes, click here.
The MPLS VPN Datapipe collects data from devices that support the following MIBs:
To view Release Notes, click here.
The Juniper MPLS VPN DataPipe collects data from SNMP devices that support the JNX-VPN-MIB.
To view Release Notes, click here.
The NetFlow Global View Report Pack focuses on the clients and servers at the end of flows, not the routers situated between flow endpoints. Reports summarize data at the daily and monthly level, providing easy access to data about the number of flows, traffic volume, average bytes per packet, and average throughput. You can also rank clients and servers by total volume, or by average throughput. In addition, you can drill down on a server, or a client-server pair, to view traffic volume and throughput on an application-by-application basis.
Most recent (June 2005) upgrade package: UPGRADE_NetFlowGlobalView_to_2
To view Release Notes, click here.
The NetFlow Global View Datapipe reads output from the NetFlow Preprocessor.
No changes.
To view Release Notes, click here.
The NetFlow Interface to Global View Datapipe transfers data collected for the NetFlow Interface Report Pack to the NetFlow Global View Report Pack. Do not install the NetFlow Global View Datapipe and the NetFlow Interface to Global View Datapipe on the same OVPI server.
No changes.
To view Release Notes, click here.
The NetFlow Interface Report Pack contains Top Ten reports, Summary reports, and Detail reports. The Top Ten reports rank clients, servers, applications, and TOS values by constituent utilization. They also compare current activity to historic trends. The summary reports rank elements according to constituent utilization, and monitor constituent utilization, percentage of traffic, bytes per hour, and packets per hour. The detail reports investigate congestion in detail by analyzing performance at the flow level. These reports rank (1) server/application pairs associated with each client, (2) client/application pairs associated with each server, and (3) client/server pairs associated with each application.
Most recent (June 2005) upgrade package: UPGRADE_NetFlow_Interface_to_3
To view Release Notes, click here.
The NetFlow Interface Datapipe reads the output from the NetFlow Preprocessor and loads data into the OVPI database for subsequent use by the NetFlow Interface Report Pack.
No changes.
To view Release Notes, click here.
The NNM Event Report Pack provides statistics about NNM events and NNM availability.
No changes since Sybase support was added in June 2005.
To view Release Notes, click here.
The RMON Ethernet Statistics Report Pack supplements Interface Reporting by adding extended Ethernet accounting information from the RMON I MIB.
No changes.
To view Release Notes, click here.
The RMON EthernetStatistics Datapipe is the collection mechanism for the RMON Ethernet Statistics Report Pack. This datapipe collects data from devices supporting the EthernetStatisticsTable, defined in RFC1271. The EthernetStatisticsTable supplements MIB-II by adding extended Ethernet accounting information.
No changes.
To view Release Notes, click here.
The RMON2 Traffic Profiling analyzes utilization on a host-by-host and application-by-application basis. In addition, this package monitors traffic volume in bytes and calculates the average bytes per packet. This package supports Agilent, Cisco NAM, and NetScout probes.
New upgrade package: UPGRADE_RMON2_Traffic_Profiling_to_3
To view Release Notes, click here.
The RMON2 Traffic Profiling Datapipe polls ALMATRIX data from the RMON2 probe and loads data into database tables for subsequent processing by OVPI.
No changes.
To view Release Notes, click here.
The Service Assurance Report Pack analyzes SAA test results. The reports in this package contain statistics for (1) round-trip time for specific SAA tests, (2) number of SAA tests that exceeded the threshold for response time, (3) availability — the ratio of successful SAA tests to total tests, (4) jitter — variation in the packet inter-arrival time, (5) throughput — an estimate of the bytes per second transmitted during an SAA test, (6) number of transactions — number of SAA tests completed, (7) traffic volume — number of bytes sent and received by an SAA source device, (8) MOS — estimated Mean Opinion Score for VoIP tests.
No changes since defect fixes in June 2005. The June 2005 user guide had incorrect version numbers for packages. The correct version numbers are:
To view Release Notes, click here.
The Cisco SAA Datapipe collects hourly statistical data from history tables of Cisco routers that run IOS version 12.0(5)T or later and support CISCO-RTTMONMIB.
No changes since defect fixes in the June 2005 release.
To view Release Notes, click here.
The Cisco SAA NRT Datapipe collects latest statistical data every 5 minutes from latest tables of Cisco routers that run IOS version 12.0(5)T or later and support CISCO-RTTMON-MIB.
No changes since defect fixes in the June 2005 release.
To view Release Notes, click here.
System Resource monitors memory, buffer, and cpu utilization.
New features in the June 2005 release:
To view Release Notes, click here.
This datapipe collects data from two agents:
Defect (bug QXCR100021402) related to system availability fixed.
To view Release Notes, click here.
This datapipe discovers OVO agents for the SysRes OVPA Datapipe. The SysRes OVPA Collection Datapipe is a prerequisite for the SysRes OVPA Datapipe.
No changes.
To view Release Notes, click here.
This datapipe collects data from RFC1514 compliant data sources and moves data from datapipe tables to base tables owned by the System Resource Report Pack. RFC1514 MIB defines the data elements that can be collected from a generic computer system, including CPU utilization, memory utilization, file system utilization, and so on. Typically, RFC1514 is implemented by operating system and hardware vendors.
No changes.
To view Release Notes, click here.
To display hidden text, click the title. To hide text, click the title again.
This package is part of the NNM/OVPI Integration Module.
No changes.
To view Release Notes, click here. To view the Release Notes located in the Release Notes directory on the NNM management station, click here.
This package is part of the NNM/OVPI Integration Module.
No changes.
To view Release Notes, click here. To view the Release Notes located in the Release Notes directory on the NNM management station, click here.
For detailed installation instructions, see product-specific release notes and user guides. User guides and release notes can be found in the following places:
When you extract packages from the CD to the Packages directory on your system, the user guide and the release notes for each package are copied to the /OVPI/Docs directory on your OVPI server.
NOTE: Updated user guides are posted to the HP documentation web site on a regular basis. Before using a PDF that was bundled with the package on CD media, check to see if an update has been posted to the following web site:
All three of the enhanced report packs and several non-enhanced report packs got new upgrade packages in June 2005. The new upgrade packages eliminated the need for version-by-version upgrades that force you to start and stop Package Manager many times. Effective June 2005, you can upgrade your existing package to the latest version by installing a single upgrade package. If your report pack includes sub-packages, each sub-package can be upgraded to the latest version by installing a single upgrade package. Note also that in some but not all cases the main package and the sub-packages have matching version numbers. For example, the main package for System Resource is 4.1 and all of the SR sub-packages are version 4.1.
If you were running OVPI 4.6 and you just upgraded from OVPI 4.6 to OVPI 5.1, you have multiple report packs to upgrade. Before upgrading report packs, move or back up your current Packages directory so that you can extract the latest report packs and datapipes into a clean Packages directory. Once the extract into a clean Packages directory finishes, your next step is to uninstall existing datapipes. After you uninstall existing datapipes and then upgrade the report packs, you can reinstall the latest version of each datapipe. For step-by-step instructions designed especially for this type of upgrade, refer to the OVPI 5.1 Installation Guide. Chapter 8, Upgrading OVPI, covers the following topics:
Report packs and their associated datapipes are licensed and you are required to make an additional purchase to obtain each license. For information about options for product licensing, search the following web site:
Please visit the HP OpenView web site at: http://managementsoftware.hp.com/
This web site contains information about products and services, including support and access to downloadable documentation. To open the support site, click Support. HP OpenView online support offers a fast and efficient way to access technical support tools that will help you manage your business interactively. Use this site to:
NOTE: There are portions of this site you won't be able to access unless you register as an HP Passport user and log in, and in some cases an active support contract will be needed. For more information about support access levels, go here:
http://www.hp.com/managementsoftware/access_level.jsp
To register for an HP Passport ID, go here:
https://managementsoftware.hp.com/passport-registration.html
Follow these steps to locate user guides:
NOTE: Before using any user guide that shipped with the CD, go to the Product Manuals Search page and verify that the manual you want has not been updated since the CD was released.
NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, go here:
©Copyright 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.