HP Network Node Manager iSPI Performance for Quality Assurance Software Release Notes

for the Windows® and Linux operating systems

Software Version: 10.00

Publication Date: July 2014

For the latest additions to these Release Notes, see http://support.openview.hp.com/selfsolve/document/KM00940860/binary/nnm_ispi_QA_ReleaseNotes_10.00.html.

This document is an overview of the changes made to HP Network Node Manager iSPI Performance for Quality Assurance Software (NNM iSPI Performance for QA). It contains important information that is not included in the guides or the Online Help. You can find information about the following in this document:

What's New in This Release
Documentation Updates
Installation Notes
Known Problems, Limitations, and Workarounds
Localization
HP Software Support
Legal Notices

What's New in This Release

The NNM iSPI Performance for QA contains new features, feature enhancements, and other changes.

New Features

The NNM iSPI Performance for QA contains these new features:

• QoS Maps

This feature in NNM iSPI Performance for QA 10.00 enables the user to monitor the Cisco QoS-enabled nodes and interfaces. The types of QoS Maps are listed below:

• QA Group QoS Map: This map enables the user to monitor the QoS-enabled nodes and interfaces for a selected QA Group.
• QoS Neighbor Map: This map enables the user to monitor the selected QoS-enabled node or interface and its subsequent hop neighbors.
• Dashboards

The NNM iSPI Performance for QA adds a new dashboard—QA Performance—in the Dashboards workspace and several additional panels in the Network Overview dashboard. The new dashboard, along with the new panels in the Network Overview dashboard, present different metrics measured and monitored by the NNM iSPI Performance for QA.

Additionally, you can right-click a Quality Assurance object in a Quality Assurance inventory view and launch a dashboard for the particular object.

• Performance Graphs

The Quality Assurance inventory views now show performance graphs for Quality Assurance objects in the Performance tab in the Analysis pane.

Enhancements

The NNM iSPI Performance for QA contains these new feature enhancements:

• Probe support for Cisco: You can now configure and discover probes on the Cisco devices for the following service types:

HTTP, DNS, DHCP

• Probe support for Juniper: You can now configure and discover the HTTP probes on the Juniper devices.
• QA Group Based Polling Configuration: You can now configure the polling for the QA Probes/QoS entities based on the QA Groups.
• Global Polling Configuration: You can apply the global polling frequency on the QA probes that are not part of any QA Group, to override the probe-specific polling frequency. If the default value for the polling interval is not changed for any QA Group, then the global polling frequency is applied to the probes belonging to the corresponding QA group as well.
• Usability Enhancements: This release of the NNM iSPI Performance for QA includes the following usability enhancements:
  • Reorganized NNM iSPI Performance for QA Configuration console for easier navigation
  • On-screen help instructions for complex configuration tasks

Changes

The NNM iSPI Performance for QA contains the the following change:

Renamed inventory views in the Quality Assurance workspace: All class-based QoS inventory view are renamed. The table below provides a list of renamed Quality Assurance inventory views.

Renamed Inventory Views

Old Name	New Name
CBQoS Interfaces	QoS Interfaces
CBQoS Policies	QoS Policies
CBQoS Actions	QoS Actions
CBQoS Interfaces Thresholds Exceptions	QoS Interfaces Thresholds Exceptions
CBQoS Actions Threshold Exceptions	QoS Actions Threshold Exceptions

Documentation Updates

The following are the documentation updates:

• Interactive Installation Guide

  Installation requirements, as well as instructions for installing NNM iSPI Performance for QA, are documented in an interactive version of the NNM iSPI Performance for QA 10.00 Interactive Installation Guide.

• Deployment Reference

  The NNM iSPI Performance for Quality Assurance Software 10.00 Deployment Guide is renamed as the NNM iSPI Performance for Quality Assurance Software 10.00 Deployment Reference.

Installation Notes

Known Problems, Limitations, and Workarounds

• Probes
  • For the QA probes with millisecond precision, the baseline monitoring of the two-way jitter metric is not supported.
    Workaround: None
  • Thresholds for the baseline metrics does not work for the DHCP probes.
    Workaround: None
  • For the VoIP/UDP probes with milliseconds precision, the PMI Graphs for the two-way jitter metric is not displayed correctly.
    Workaround: None
  • For the MOS metric, abnormal baseline incidents are generated and the baseline state shows abnormal, even when the polled samples are above the lower normal value.
    Workaround: None
  • When the destination site is configured prior to the discovery of probes, the status of few probes does not change from 'No Status' to the actual probe status.
    Workaround: Discover the probes without configuring the destination sites. After the discovery is complete, apply the site definitions that match the destination sites.
  • When the Baseline state of the Two-Way Packet Loss(%) metric for a VoIP probe becomes abnormal, the 'Two Way Packet Loss is abnormal' incident is not generated.
    Workaround: None
  • When there are over 5000 probes configured on a single device, the NNM iSPI Performance for QA can lag behind in polling if the polling interval is 1 minute.
    Workaround: Increase the polling interval to 3 minutes.
• Ping Latency Pairs

• The Threshold State tab in the Analysis pane (in the Ping Latency Pairs inventory view) shows the latest polled value of the metric instead of the metric value that caused the threshold breach.
  Workaround: None
• Inventories and Maps
  • When multiple QoS maps are launched, the status updates on the maps may not be correct.
    Workaround: None
  • The NNMi console indicates that filters are applied in Quality Assurance inventory views even if no filters are actually applied.
    Workaround: None
  • The NNMi menu item for the NNM iSPI Performance for QA Install Guide (Help → NNM iSPI Documentation library → iSPI Performance for QA Install Guide) has dead link.
    Workaround: See Installation Notes

• QA Groups
  • When Node Group attribute is used in QA Group definition, the associations may not happen immediately on clicking Apply Now button on the group. Hence the member count on the group may be displayed as 0.
    Workaround: This issue is resolved when the node that is supposed to be part of Node Group is re-discovered.
  • Group association for an interface is not visible in the QA Groups inventory if you specify a string value for the interface type (ifType) while creating or editing the group.
    Workaround: Use the industry-standard number assigned for the interface instead. To find out the number, open the ifType form for the interface from NNMi inventory views.
  • Group association does not work if you create a CBQoS QA group in Global Manager for Regional Manager CBQoS elements.
    Workaround: None
• Global Network Management
  • In a Global Network Environment, if the Global Manager is down or unresponsive for more than 24 hours, the QoS metric data available (for the Regional Managers) in the Global Manager is not complete.
    Workaround: None
  • In a Global Network Environment, the baseline state of the regional probes is not updated in the Global Manager.
    Workaround: None
  • On the Global Manager, the incident summary message of an incident (which originated on a Regional Manager) indicates that the upper bound of the threshold is 0.0 milliseconds.
    Workaround: None
  • When the nodes containing the QoS data are discovered, in batches, in the regional manager, the user may not be able to view the QoS reports of certain (discovered) nodes, at the Global Manager.
    Workaround: Check the NPS perfspi.log file for the error message “ETL.Class_Based_QoS csv_parse() - Malformed CSV data”. If found, locate the corresponding QA_Traffic_Class_Incr_Dump_<timestamp>_.csv.gz file that is corrupted and delete it from the <NNMDataDir>/shared/perfSpi/datafiles/topoDump/final directory. The re-discovery of the nodes (for which the reports are not available) will solve the problem.
• NullPointer Error in Inventory Views

• When you launch one of the inventory views in the Quality Assurance workspace, the following error message may appear:
  Exception:java.lang.NullPointerException
  
  Additionally, the following message may appear in the hs_err_pidxxx.log file (available in %nnminstalldir%\tmp on Windows and in /var/opt/OV/tmp on Linux):
  

  Stack: [0x73e04000,0x73e85000],  sp=0x73e83e50,  free space=1ff73e837f4k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [libjvm.so+0x53ed6e];;  PSPromotionManager::copy_to_survivor_space(oopDesc*, bool)+0x2e
V  [libjvm.so+0x540fe1];;  PSPromotionManager::drain_stacks_depth(bool)+0x601
V  [libjvm.so+0x1e1011];;  CardTableExtension::scavenge_contents_parallel(ObjectStartArray*, MutableSpace*, HeapWord*, P
SPromotionManager*, unsigned int)+0x881
V  [libjvm.so+0x5436ca];;  OldToYoungRootsTask::do_it(GCTaskManager*, unsigned int)+0x3a
V  [libjvm.so+0x30cea5];;  GCTaskThread::run()+0xd5
V  [libjvm.so+0x4f86b9];;  java_start(Thread*)+0xf9
C  [libpthread.so.0+0x61b5]

  Workaround: None; this is caused by a Java Virtual Machine problem (for more information about this problem, click here). However, to be able to view the inventory views again, start the qajboss process by running the following command:
  ovstart -c qajboss

• Upgrade

• After upgrading to NNM iSPI Performance for QA 10.00, status of the new probes discovered at the Regional Manager may not match the status at Global Manager.
  Workaround: Perform a re-discovery of the node on which the probe is hosted.
• During upgrade from NNM iSPI Performance for QA 9.2x to NNM iSPI Performance for QA 10.00, if there are any existing .csv files of a QA group in the <NNMDatadir>/shared/perfSpi/datafiles/topoDump/final directory, then the new .csv files of the QA group created after upgrade are not processed by NPS.
  Workaround: Make sure that all the existing .csv files of a QA group in the <NNMDataDir>/shared/perfSpi/datafiles/topoDump/final directory are deleted before upgrade. The .csv files of a QA group can be identifed by the following names:

  CBQoS_Class_CustomGroup_Full_<timestamp>_.csv.gz
  CBQoS_Interface_CustomGroup_Full_<timestamp>_.csv.gz
  QAProbe_CustomGroups_FullDump_<timestamp>_.csv.gz
  Ping_Latency_CustomGroup_Full_<timestamp>_.csv.gz <>

  Note: Deleting these files will not lead to any data loss as they are already processed by NPS.

Support Matrix

You can find the Support Matrix for this product that lists all software and hardware requirements at this location: HP Support matrices

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration

Localization

HP supplies the NNM iSPI Performance for QA localized software and documentation in these languages:

• English
• Simplified Chinese
• Japanese
• Korean

NOTE: Localization support only applies to the Localization release of NNM iSPI Performance for QA 10.00, not to the initial English-only release.

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

• Search for knowledge documents of interest
• Submit and track progress on support cases
• Submit enhancement requests online
• Download software patches
• Manage a support contract
• Look up HP support contacts
• Review information about available services
• Enter discussions with other software customers
• Research and register for software training

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels

To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

© Copyright 2010-2014 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about third-party license agreements, see the license-agreements directory on the product installation media.

Trademark Notices

Acrobat® is a trademark of Adobe Systems Incorporated.

DOM4J® is a registered trademark of MetaStuff, Ltd.

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.

Oracle Technology — Notice of Restricted Rights

Programs delivered subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

For the full Oracle license text, see the license-agreements directory on the NNM iSPI Performance for QA product DVD.

Acknowledgements

This product includes software developed by the Apache Software Foundation. (http://www.apache.org)

This product includes software developed by the Indiana University Extreme! Lab. (http://www.extreme.indiana.edu)

This product includes software developed by The Legion of The Bouncy Castle. (http://www.bouncycastle.org)

This product contains software developed by Trantor Standard Systems Inc. (http://www.trantor.ca)