HP OpenView Network Diagnosis Add-On Module

Release Notes

April 2005

This document provides an overview of the changes made to the Network Diagnosis Add-On Module (NDAOM) B.02.00 for the HP OpenView Operations for Windows (OVOW) 7.5. It contains important information not included in the manuals or in the online help.

In This Version
Installation Notes
Known Problems, Limitations, and Workarounds
Support
Legal Notices

In This Version

The new features in this version are as follows:

Integration with NNM AE Problem Diagnosis component

Network Diagnosis Add-On Module provides integration with the Problem Diagnosis (PD) component embedded with the HP OpenView Network Node Manager 7.5 Advanced Edition (NNM AE).
Support for new OS Platforms

With this release, NDAOM supports Windows 2003 and Windows XP managed nodes.
NDAOM on a clustered OVOW management server

NDAOM is compliant with clustered OVOW management server installation and provides availability of NDAOM policies and processes during fail-over.
Self Healing Support

NDAOM supports data collection using the Self Healing services in the event of a problem on the management server or managed node.
New Tool

The Self Healing Info tool has been added in this release to support data collection on OVOW management server and managed nodes.
The Windows NT platform support has been removed with this release

Policy groups added

The new policy groups added for this release are as follows:

NDAOM_MS
NDAOM_UX
NDAOM_WIN

Policy added

NDAOM_Process_Monitor

Policies modified

The policies that have changed in this release are as follows:

NDAOM_Service_Discovery
NDAOM_Messages
NDAOM_Monitor
NDAOM_Vitalfiles
NDAOM_Logfiles

Policies removed

The policies that have been removed in this release are as follows:

NDAOM_NDAOM_log_Ux
NDAOM_NDAOM_log_Win

Tool groups added

The tool groups that have been added in this release are as follows:

Under Network Diagnosis Add-On Module\NDAOM group, two new tool groups have been added for managed nodes. They are:
- Unix
- Windows

NOTE: Network Diagnosis Add-On Module supports the HP OpenView Network Node Manager Advanced Edition version 7.5 only. Previous versions of NNM AE are not supported. The NNM AE license is required for the Problem Diagnosis (PD) component to run on the NNM Server.

Installation Notes

NDAOM.msi is a self-installable package and is present on the OVOW 7.5 startup CD. Double click on NDAOM.msi to install NDAOM on the management server. Refer to the online help documentation of NDAOM for detailed information on installing and configuring NDAOM on clustered and non-clustered management servers.

Required Patches

The following NNM 7.5 AE intermediate patch has to be installed on the NNM AE server before configuring NDAOM on the management server:

The Problem Diagnosis (PD) patches for NNM 7.5, due to be released by mid April 2005, has to be applied to the NNM AE server. The patches will be available for NNM AE servers on HP-UX, Solaris and Windows. The patch ID's are the following:

PHSS_33134 - For NNM AE server on HP-UX

PSOV_03394 - For NNM AE server on Solaris

NNM_01086 - For NNM AE server on Windows

Follow the patch installation instructions (will be provided with the patch) to install the patch on the NNM AE server.

Upgrade Info

To upgrade NDAOM from the previous versions (B.01.61/B.01.60), uninstall the current version completely following the steps in the OVOW Upgrade guide.pdf and install the new version.

Known Problems, Limitations, and Workarounds

The known problems, limitations, and workarounds for NDAOM B.02.00 are listed below.

NDAOM subagent does not start on the Solaris managed node

PROBLEM: NDAOM subagent does not start on the Solaris managed node and sends critical messages such as "Netpath Probe of subagent 9 aborted..."

CAUSE: The /usr/ucb directory is not in the path

FIX:

	PROBLEM:	NDAOM subagent does not start on the Solaris managed node and sends critical messages such as "Netpath Probe of subagent 9 aborted..."
	CAUSE:	The /usr/ucb directory is not in the path
	FIX:	On the Solaris managed node, add /usr/ucb to the path in the .profile file and execute the following command `# /opt/OV/bin/OpC/opcagt -start -id 9` (The Problem Diagnosis (PD) patches provide above, will fix this problem. Apply the patch on the NNM AE server and get the PD probes from the NNM AE server to the OVO Management server following the online help.)

On the Solaris managed node, add /usr/ucb to the path in the .profile file and execute the following command

# /opt/OV/bin/OpC/opcagt -start -id 9

(The Problem Diagnosis (PD) patches provide above, will fix this problem. Apply the patch on the NNM AE server and get the PD probes from the NNM AE server to the OVO Management server following the online help.)

Autodeployment setting per node not checked

	PROBLEM:	During the deployment of the NDAOM subagent, the NDAOM_Service_Discovery policy is auto-deployed to the management server even if the per node setting for Auto deployment on the management server is enabled.
	CAUSE:	The NDAOM Service Discovery process checks only the registry for checking whether Auto Deployment is enabled or disabled. The check for per node setting for Auto Deployment is not done.
	FIX:	Disable auto deployment by setting the registry key HKLM\SOFTWARE\Hewlett-Packard\OVEnterprise\Management Server\AutoDeployment\Disable to a non-zero value. From the next deployment (ovnwlinkmon -deploy), the NDAOM_Service_Discovery policy will not be auto deployed to the management server

The OVO message browser displays a message

	PROBLEM:	The OVO message browser might display messages such as “Xml stream has a bad format – for details see `<OvSharedir>\SPI-Share\ndaom\log\xml.err”. (Occurs when the NDAOM_NDAOM_log policy is deployed to the Management server)`
	CAUSE:	This is due to performance events sent by PD in an incorrect format.
	FIX:	Apply the latest patches (Consolidated and Intermediate) for NNM AE 7.5 on the NNM AE Server (HP-UX, Solaris or Windows)

Support

Please visit the HP OpenView website at: http://managementsoftware.hp.com/

This website provides contact information and details about the products, services, and support that HP OpenView offers.

You can also go directly to the support website at:

http://support.openview.hp.com/support

HP OpenView online software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valuable support customer, you can benefit by being able to:

Search for knowledge documents of interest
Submit and track progress on support cases
Manage a support contract
Look up HP support contacts
Review information about available services
Enter discussions with other software customers
Research and register for software training

NOTE: Most of the support areas require that you register as an HP Passport user and log in. Many also require an active support contract. To find more information about support access levels, go to the following URL:

http://support.openview.hp.com/access_level.jsp

To register for an HP Passport ID, go to the following URL:

https://passport.hp.com/hpp2/newuser.do

To view release notes and other documentation:

Click using hp software--> product manuals.

The product manuals search window opens. It is located at:
http://ovweb.external.hp.com/lpe/doc_serv/
In the select product list, click Network Diagnosis Add-On Module.
In the select version list, click b.02.00.
In the OS list, click Windows.
To start the search, click Open or Download.

NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, go to the following URL:

http://www.adobe.com

Legal Notices

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.