HP Service Health Reporter Release Notes

for the Microsoft Windows® operating system

Software version: 9.00

Publication date: November, 2010

This document is an overview of HP Service Health Reporter (HP SH Reporter). It contains important information that is not included in the books or Help. To view the latest Release Notes visit the HP Software Product Manuals web site.

Introduction
Documentation
Licenses
Installation Notes
Supported Deployments
Known Problems, Limitations, and Workarounds
Integration with other HP Software products
HP Software Support
Legal Notices

Introduction

HP SH Reporter is a cross-domain historical infrastructure performance reporting solution. It displays top-down reports from business service perspective to the underlying infrastructure and bottoms-up reports from the infrastructure to the impacted business services. It leverages the run-time topology information to show how the underlying infrastructure health, performance, and availability are impacting your business services.

The key features of HP SH Reporter are as follows:

• It contains a high-performance Performance Management Database for storing and processing the IT performance metrics.
• It provides content in the form of modular content packs. A content pack is a collection of reports and rules for data collection, processing, and reporting.
• It currently uses two types of SAP BusinessObjects reporting technologies - Web Intelligence and XCelsius.
• The cross-domain reports in HP SH Reporter display data from different related domains to give an end-to-end picture of the health and performance of your infrastructure, aligned to the business services.
• The out-of-the-box reports in HP SH Reporter are grouped into Business Service Management and Infrastructure Management groups.
• HP SH Reporter provides interactive reports that enable you to:
  • Report on and analyze the pattern of problems in your IT environment. The reports also enable to forecast IT resource performance based on historical data.
  • Drill across time boundaries for all the available data. For example, you can drill down from yearly level reports to monthly and daily level reports and vice versa to analyze the pattern of problems in a specific period of time.
  • Perform a custom analysis of the data using report filters.

Documentation

• Concepts Guide (in PDF format): Read this guide to understand the key concepts of HP SH Reporter before you start the installation.
• Installation and Configuration Guide (in PDF format): Follow this guide to install and configure HP SH Reporter in the supported deployments.
• Online Help for Administrators (in html format): Access this help from the Administration user interface after you have installed HP SH Reporter. Click the '?' icon on any Administration UI page to launch its context-sensitive help.
• Online Help for Users (in html format): Access this help from the InfoView user interface. Click the '?' icon on any report to launch its context-sensitive help.
• Handbook of Reports (in PDF format): Read this document for a short description of the reports available in HP SH Reporter.

The PDF manuals listed above are located in the Documentation directory on your installation media. After installation, the manuals are available at: <Installation_Directory>\HP-SHR\PMDB\Documentation. Here, the <Installation_Directory> is the location where you have installed HP SH Reporter.

To check for recent updates or to verify that you are using the most recent edition, visit this URL: HP Software Product Manuals

To retrieve a document, select the:

1. Product name.
2. Product Version.
3. Operating System.
4. Click Search.

You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.

Licenses

HP SH Reporter provides the following licenses:

1. HP Service Health Reporter Software: This license includes the data collection framework, the SAP BusinessObjects Enterprise, a high-performance Performance Management Database for storing and processing the collected metrics, and the out-of-the-box content packs. Also included is an entitlement to collect and report on the metrics for up to 250 nodes.
2. Additional scalability packs of 250 nodes: Additional data collection and reporting entitlements can be added to grow the solution to fit your environment.

Installation Notes

Installation requirements, as well as instructions for installing HP SH Reporter, are documented in the HP SH Reporter Installation and Configuration Guide.

System Requirements

Before installing HP SH Reporter, make sure that your system meets the following minimum requirements:

Note: If you are installing Sybase IQ on a separate drive or system, it would require 16 GB of free space.

Available Hotfixes

• OMi Event Summary reports show inconsistent event metric values.
  
  You need to apply a hotfix made available by HP to fix this issue. The hotfix must be applied before installing the OMi content pack. Please contact HP Software Support to get the hotfix for the ID QCCR1A115553.

Known Issues with Installation

• The name of the folder in which HP SH Reporter is being installed, should not contain any special characters.
• HP SH Reporter post-installation process and the content pack installation fails. This may happen if the environment variables set during the installation are not visible during the post-install session.
  
  This problem occurs only when HP SH Reporter is installed during one Terminal Service Client session and the post-installation configuration tasks are attempted in another Terminal Service Client session.
  • Workaround: Re-start the system for connecting from a different session.
• When the installation of a content pack fails, the streams for the corresponding failed content pack are not updated in the Administration user interface.
• The Package Manager installation and uninstallation fails if the default password for the Administrator is changed in HP SH Reporter.
  • Workaround: Follow these steps to reset the administrator password to blank.
    1. Go to the following location: <Installation_Directory>/PMDB/config/startup.
    2. Open the packagemgr.ini file.
    3. Modify the following line to append the password:
       jargs=-Xmx256m -Dbsmr.home={bsmr.home} -DDPIPE_HOME={bsmr.home} -Dpmdb.home={bsmr.home}  -Dbo.user=Administrator -Dbo.password=

Supported Deployments

You can deploy HP SH Reporter in the following environments based on the topology source that you configure:

• Deployment with BSM Operations Bridge—In this deployment, the topology data source is BSM Run-time Service Model (RtSM) and you have HP BSM Operations Management (OMi) for event management data.
• Deployment with Application Performance Management—In this deployment, the topology data source is BSM RtSM but OMi is not available.
• Deployment with HP Operations Manager for Windows—In this deployment, the topology data source is HP Operations Manager database.

For more information about the deployment environments, see the HP SH Reporter Concepts Guide.

Known Problems, Limitations, and Workarounds

This release contains certain unresolved problems, some limitations, and there are workarounds to help solve certain problems. To view the updated list of known issues and limitations, check the Release Notes available at the HP Software Product Manuals web site.

Known Problems and Workarounds

Reports

Data Collection

Limitations

Reports

• Real User Monitor (RUM) and Synthetic Transaction Monitoring (BPM) reports display only the end-user groups that are identified by the IP ranges. The end-user groups created based on user name and session properties are not displayed on the report.
• Reports exported in PDF (.pdf) format do not show the multi-byte characters present in them.
• In the OM content pack, if the aggregation step in the OM_Facts_MessageCount stream does not run for a day, the following daily reports in HPOM folder do not show data for the previous day. For example, if the stream fails, say, on 10-Nov-2010, the data will not be available in the following daily reports for 9-Nov-2010:
  • HPOM Top 10 Active Message Report
  • HPOM Operator Details
  • HPOM Message Trend and Responsiveness
  • HPOM Message Details

Data Collection

• The data collection framework in HP SH Reporter does not support data collection from two different database vendors simultaneously. For example, collection from a Profile database running on Oracle and another Profile database running on Microsoft SQL Server will not occur simultaneously.

Miscellaneous

• HP SH Reporter does not support non-ASCII login names.
• HP SH Reporter does not support non-English file names and directory names.

Integration with other HP Software products

HP SH Reporter integrates with these HP Software products:

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

• Search for knowledge documents of interest
• Submit and track progress on support cases
• Submit enhancement requests online
• Download software patches
• Manage a support contract
• Look up HP support contacts
• Review information about available services
• Enter discussions with other software customers
• Research and register for software training

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Legal Notices

©Copyright 2010 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about third-party license agreements, see the Licenses3rdParty directory on the product installation media.

For information about open source license agreements, see the LicensesOpenSrc directory on the product installation media.

Trademark Notices

Adobe® is a trademark of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Java is a registered trademark of Oracle and/or its affiliates.

Acknowledgements

This product includes software developed by the Apache Software Foundation (www.apache.org/).

This product includes software developed by Andy Clark.

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This product includes jquery.sparkline.js software which is Copyright © 2007-2009, Adolfo Marinucci All rights reserved.

© 2010 Hewlett-Packard Development Company, L.P.