HP Service Request Catalog

For the Windows and Unix

Software Version: 1.40

Customized output from:

Installation and Configuration Guide

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Document Release Date: March 2012

Software Release Date: March 2012

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Installation and Configuration Guide

Welcome to This Interactive Guide

An interactive guide enables you to identify the tasks to deploy and configure Service Request Catalog. The initial dialogue helps you identify only the tasks that you need to complete for your environment. From those responses, you can create a customized guide that includes all the tasks that apply to your environment.

Answer the following questions to begin the process.

Did you complete the Service Manager 9.31 installation?

Yes, the Service Manager installation is complete.
No, the Service Manager installation is not complete.
Before you deploy and configure Service Request Catalog 1.40, you must complete all installation tasks for upgrading your Service Manager server to version 9.31. Start with the HP Service Manager9.31 Release Notes and follow the directions to apply listed patches and defect fixes.

Do you want to configure an authentication provider?

I want to use an external authentication provider or a Light Weight Single Sign On (LW-SSO) compatible application for authentication.
I want to skip this step now and configure authentication later.
  • Choose the first option to use a REMOTE_USER header such as SiteMinder, or other external centralized authentication point, or to work with other HP products through LW-SSO.
  • Choose the last option for demo or test mode.

What is your secure communication method between Service Request Catalog and Service Manager?

I want to use Trusted Sign-On (TSO).
I want to use Light-Weight Single Sign-On (LWSSO).

Make sure you are familiar with the method you choose and that you are knowledgeable about its configuration requirements.

Will you install on a Windows or Unix operating system?

I will install on a Windows operating system.
I will install on a Unix operating system.
Before you deploy and configure Service Request Catalog 1.40, you must complete all installation tasks for upgrading your Service Manager server to version 9.31. Start with the HP Service Manager9.31 Release Notes and follow the directions to apply listed patches and defect fixes.

Do you want troubleshoot a problem?

No, I don't need troubleshooting information now.
Yes, I want to see troubleshooting information.
Read this section for tips and troubleshooting information if you have problems installing, configuring, or using Service Request Catalog.

View or print

Click View or Print.

Check your selections

The following steps are customized according to your selections. Check that your selections are correct.

 

If any selections are not correct, click Change.

Stop!

Before you begin the Service Request Catalog installation, you must complete all the installation and configuration steps for Service Manager 9.31.

Service Request Catalog 1.40 new features work only with Service Manager 9.31. Service Manager 9.31 has enhancements that complement this version of Service Request Catalog. You must have both Service Manager server (RTE) and applications at version 9.31 to run Service Request Catalog 1.40 successfully.

You can return to the Service Request Catalog installation when you have the Service Manager 9.31 applications and server running successfully.

Read This Before You Begin the Installation

To learn how to use this interactive guide, installation contents, and documentation notes, read the following sections:

Review Requirements

For detailed information on Service Request Catalog requirements, refer to the SRC Compatibility Matrix.

Important Notes:

  • Service Request Catalog uses LW-SSO version 2.41.
  • If you have previously upgraded from an older version of Service Manager, you should make sure that you have resolved all conflicts from the upgrade before you install Service Request Catalog 1.40. Service Request Catalog relies on Service Managerfor the majority of its functionality.
  • If you also want to install Process Designer, please refer to the Service Manager 9.31 documentation.
  • If you also want to use LDAP together with Service Managerand Service Request Catalog, please refer to the Service Manager LDAP Best Practices Guide on the following Web site: http://support.openview.hp.com

Complete Basic Installation Tasks

To deploy the Service Request Catalog application and configure the authentication environment, you will complete these basic tasks.

Final Installation Tasks

There are a variety of authentication scenarios that require additional tasks. The number of tasks depend on the configuration settings you specified.

Configure Service Manager

After you install the Service Request Catalog 1.40 application, there are tasks to refine your Service Manager environment.

Troubleshoot Service Request Catalog

If you are a system administrator, read this section to discover how to troubleshoot some common problems that you might encounter when you use Service Request Catalog.

HP Documentation and Support Information