HP Service Asset and Configuration Management Solution

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Software Version: 9.30

Customized output from:

HP Service Asset and Configuration Management Solution

Document Release Date: December 2012

Software Release Date: December 2012

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HP Service Asset and Configuration Management Solution

SACM Version 9.30 Solution Documentation

Service Asset and Configuration Management (SACM) is an integrated solution that brings together HP offerings for AM, SM, UCMDB and Connect-It. SACM provides a necessary data foundation that is core to operating IT. This enables the business to function within its own constraints while taking into account the unique needs of the business.

The following products participate in the HP Service Asset and Configuration Management (SACM) Solution:

The HP Service Asset and Configuration Management Solution is described in the Solution Concept Guide and the Solution Configuration Guide.

What is SACM?

The HP Service Asset and Configuration Management (SACM) Solution lays the data foundation that enables IT to derive cost, IT policy compliance, and operational information required for IT to make intelligent sourcing decisions.

SACM was first introduced in ITIL version 3 when Configuration Management became Service Asset and Configuration Management in support of a services-led IT philosophy and methodology. ITIL defines SACM as a process that manages the service assets in support of the other service management processes. According to ITIL, SACM’s objective is to define and control the components of services and infrastructure, and maintain accurate configuration information on the historical, planned, and current state of the services and infrastructure.

The HP SACM Solution enables the IT organization to tightly link the activities and investments of IT Asset Management and Configuration Management, accurately record and track the various costs associated with delivering IT services, and maintain an accurate picture of the organization’s IT infrastructure used throughout the IT service management processes.

HP SACM Solution Concept Guide

This guide explains the motivation to install and use the SACM Solution. It describes what the solution implementation will achieve, which Information Technology Infrastructure Library (ITIL) processes it will answer, and describes the workflow between the products comprising the solution.

For an overview of the SACM Solution, see the HP SACM Solution Concept Guide.

HP SACM Solution Configuration Guide

SACM Version 9.30 Configuration Guide
Select your option and click View below to display the list of products participating in the selection, an overview of the solution, a solution diagram, and access to relevant documentation for the SACM variation selected.

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For an overview of your selected SACM Solution and a link to its Configuration Guide, click View.
To print the overview of your selected SACM Solution, click Print.
 

 

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The following steps are customized according to your selections. Check that your selections are correct.

 

If any selections are not correct, click Change.

SACM Version 9.30 Configuration Guide

For information about setting up and configuring the SACM Solution, see the HP SACM Solution Configuration Guide.

This page provides an overview of the SACM Solution and a link to its Configuration Guide.

Participating Products

The following products participate in the HP Service Asset and Configuration Management (SACM) Solution:

  • HP Asset Manager (AM) version 9.40

  • HP Service Manager (SM) version 9.32

  • HP Universal Configuration Management Database (UCMDB) version 10.10

Solution Overview

Many key IT (ITIL) processes rely on SACM being in place in the organization; including all of the following:

  • Service Portfolio Management (Service Strategy)
  • IT Financial Management (Service Strategy)
  • Service Level Management (Service Design)
  • Incident Management (Service Operations)
  • Problem Management (Service Operations)
  • Request Management (Service Operations)
  • Configuration Management (Service Transition)

By enabling and supporting these processes, SACM contributes to:

  • Planning and proactive management of IT to support the needs of the business.
  • Financial traceability—the ability to understand where the IT budget is being spent and in support of which business drivers

    This also supports better financial decision making in general and specifically determining if the IT budget is truly supporting the important business services that drive the company’s revenue stream.

  • Maintaining appropriate service levels to support the business adequately IT should not overdeliver, which is expensive and wasteful, or under-deliver, which inhibits the business from producing better results. SACM provides the data points and transparency to more accurately meet business needs.
  • Enabling services to be operated effectively and efficiently
  • Populating and managing the Configuration Management Database (CMDB)—discovering and recording all the relevant components that comprise the IT environment
  • Providing a process for on-boarding Assets and CIs—managing them throughout their respective life cycles and retiring them in an organized manner to minimize the negative impact on the business
  • Improving the understanding of the complex interdependencies between the various components of IT and reducing the negative impact they may have on each other
  • Standardizing IT environments, resulting in reducing maintenance costs and improving consistency and predictability of IT outcomes

SACM provides these values to the business throughout the entire service life cycle, from request through procurement to deployment into the IT environment, management of the service in production, and ending at the retirement and disposal phases. SACM is responsible for creating and managing the Configuration Management System (CMS) and as such provides IT organizations with more control over their IT environments, better adherence to the policies it defines, and greater accessibility to the necessary information. SACM does so by delivering the following:

  • Management and planning: Designing what level of configuration management is needed and how this level will be achieved
  • Configuration identification: Establishing a system of classification of Configuration Items (CIs) into types, defining the relevant attributes for each CI type, determining the key attributes and the relationships between the various CI types
  • Configuration Control: Governing the addition, removal and updating of each CI and ensuring that the appropriate process and procedures are followed for each such activity
  • Status accounting and reporting: Providing an accurate account of the status of each CI/Asset
  • Verification and audit: Conducting periodical audits to ensure that there are no discrepancies between the documented and/or desired state of the environment and the actual state

The various data flows of the SACM Solution you selected appear in the following diagram:

SACM 9.30 Flow Diagram

For an overview of the SACM version 9.30 Solution, see:

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