HP Release Control Release Notes
for the Windows® operating systems
Software versions 9.10L - 9.13
Note: When viewing this file in Internet Explorer 8, numbered or alphabetical lists may appear corrupted.
You can find information about the following in this document:
HP Release Control 9.13 Readme / June 2011
This Readme describes the changes made to HP Release Control 9.13. It contains important information that is not included in books or the HP Release Control Help.
For detailed information about HP Release Control, refer to the documentation set, available on the HP Release Control installation disk, or accessible from the HP Release Control application by selecting Help > HP Release Control Documentation Library.
Supported Service Desks
Changes in Supported Environments
The Service Desk Integration module supports the following service desk applications:
Changes and Enhancements
- You can now use the service desk configuration utility (SdiConfigurer.bat), to create a service desk adapter configuration file for HP Service Manager 9.30.
- You can enable access to HP Release Control through Server Reverse Proxy (SRP).
To enable access to HP Release Control through SRP, perform the following:
- Map the paths for /ccm and /rcdocs to the URLs of the remote server where HP Release Control is installed.
For example, if the reverse proxy is Apache server, add the following lines to the https.conf file:
- Save the file and restart the Apache server for the configuration to take effect.
The HP Release Control access URL should refer to the reverse proxy host. For example:
http://<proxy_host>/ccm and http://<proxy host>/rcdocs respectively.
Note: Different types of reverse proxy may require different configuration steps. Refer to your proxy server documentation for more information.
To use HTTPS with SRP, perform the following steps:
- Configure HP Release Control to work with HTTPS protocol with a self-signed or CA certificate.
- Export the security certificate from HP Release Control and import it to the truststore of your proxy server.
Note: In Apache server, the truststore (cacerts file) file is not a part of the installation. You may need to create a new PEM encoded cacerts file. Refer to the Apache documentation for details.
- Follow the above instructions about adding the lines to the https.conf file in case Apache server is used.
- Enhanced the Queue Manager utility to better manage ticket priority by adding a "--priority" option to the command line. This option is allowed as a combination with these options:
- You can invoke a new REST API to retrieve the CIs and their attributes that are associated with a specific RFC.
To invoke the REST API:
- Use a browser which has a REST client to log in to HP Release Control.
- Open the REST client in the same browser you used in the previous step.
- In the Request Headers section, insert the following line:
Content-Type : application/json
- Submit the following URL in your REST client application:
http://<RC_Server_Name>:<Port>/ccm/rest/rfc/rfcId/<Change rfc number>/adapterName/<Adapter Name>/changeImpactCis.json
For example:
http://localhost:8080/ccm/rest/rfc/rfcId/C0008983/adapterName/test/
changeImpactCis.json
where:
RC_Server_Name is localhost
Change rfc number is C0008983
Adapter_Name is test
The responses are returned in JSON format, which is supported using Java APIs.
Documentation Updates
The following information supplements the current HP Release Control documentation and should be used along with the Help when reading about the following:
Create a New Dashboard Portlet
The Dashboard portlets display change request information based on:
To create a customized portlet:
Fixed Issues
- Resolved the issue of server performance degradation caused by memory leak in clustered environment (cluster configuration issue).
- There are no more server crashes due to memory leak (known issue related to Aspect J and Spring).
- You no longer get an improper error message when creating a new user without an email address.
- Resolved the issue where you could not modify the details of an existing user due to a "password too long" error message.
- The Queue Manager UI interface now works correctly.
- Reports time zone inconsistencies are now fixed. They are now always generated according to the client configured time zone.
- Resolved the issue where as a result of Daylight Savings Time change, there were two Mondays in the HP Release Control calendar.
- Fixed an issue related to alerts.
HP Release Control 9.12 Readme / March 2011
This Readme describes the changes made to HP Release Control 9.12. It contains important information that is not included in books or the HP Release Control Help.
For detailed information about HP Release Control, refer to the documentation set, available on the HP Release Control installation disk, or accessible from the HP Release Control application by selecting Help > HP Release Control Documentation Library.
System Requirements
Server Requirements
The following table describes the system requirements for the HP Release Control server:
Changes and Enhancements
- When configuring the end time for the Time Period Recurrence Rule Pane in the Time Periods tab, you can now use a maximum of 365 days in the End time box.
- You can now configure the operator HP Release Control uses to search for CIs in HP Universal CMDB by doing the following:
- For HP Universal CMDB 8.0x, open the <HP Release Control root directory>\apps\cmdb-adapter-80\WEB-INF\lib\ccm-mam-mam80-9.12.0000.jar file for and modify the cmdbControllerContext.xml file:
or
For HP Universal CMDB 9.0x, open the <HP Release Control root directory>\apps\cmdb-adapter-90\WEB-INF\lib\ccm-mam-mam90-9.12.0000.jar file.
- Modify the bean definition in the
META-INF\spring\mam80\mam80Context.xml file (for HP Universal CMDB 8.0x) or the META-INF\spring\mam90\mam90Context.xml file (for HP Universal CMDB 9.0x) as follows:
<bean id="conditionOperator" class="java.lang.String">
<!-- possible values: equals, equals_ignore_case, like, like_ignore_case -->
<constructor-arg value="equals_ignore_case" />
</bean>
- HP Release Control now enables you to receive email notifications for a truncated list of impacted CIs. When viewing the impact analysis calculation results for a change request, the number of CIs you can view in the Asses > Impact tab is limited to 2000. The list of impacted CIs becomes truncated if the number exceeds 2000.
To receive an email notification in case the number of impacted CIs is greater than 2000, perform the following steps:
- Modify the contents of the getUsersToNotify function in the change-flow.js script to determine which users should get a notification.
Note: To check whether a specific request's impact list has been truncated, use the newChange.getImpact.isTruncated function.
- If you need to update the email subject for change requests in which the list of impacted CIs becomes truncated, modify the Mail Subject template as follows:
Documentation Updates
The following information supplements the current HP Release Control documentation and should be used along with the Help when reading about the following:
Generating a Link to the HP Release Control Calendar
Changes to the URL used to generate a link. To create a link to the HP Release Control calendar, enter the following URL, customized according to the example below:
where:
refid is the ID of the change request that enables the embedded change request to be highlighted in the originating service desk.
serviceDesk identifies the service desk from where the change request originated.
Notes and Limitations
- The importCs/exportCs utilities are effective only for full configuration sets and does not support the partial import export capability introduced in HP Release Control 9.11.
- HP Release Control does not allow for more than 2000 impacted CIs per change request. When this limit is reached, HP Release Control truncates the CI list to 2000. In the Asses > Impact tab, if the number exceeds 2000, the following message appears: Truncated due to many CIs.
Fixed Issues
- Resolved the issue of failing to import the vanilla_for_ucmdb80.zip file.
- Resolved the issue of failing to import the vanilla.zip file by adding a new version of the file under <HP Release Control root directory>\examples\configuration.
- Resolved the issue of HP Release Control truncating the list of impacted CIs when there are over 500 CIs in the impact result list. Now allowing up to 2000 CIs.
HP Release Control 9.11 Readme / November 2010
This Readme describes the changes made to HP Release Control 9.11. It contains important information that is not included in books or the HP Release Control Help.
For detailed information about HP Release Control, please refer to the documentation set, available on the HP Release Control installation disk, or accessible from the HP Release Control application by selecting Help > HP Release Control Documentation Library.
Supported Service Desks
Changes in Supported Environments
The Service Desk Integration module supports the following service desk applications:
Changes and Enhancements
Changes in Server Requirements
HP Release Control server requirements. Database connectivity requires high bandwidth and low latency network paths.
What's New
- Partial configuration export and import. HP Release Control now enables you to export and import parts of a configuration set instead of the entire set. For details, see Documentation Updates.
- Support for HP Server Automation. HP Release Control currently supports the following versions of HP Server Automation: 7.5, 7.8, and 9.0.
Documentation Updates
The following information supplements the current HP Release Control documentation and should be used along with the Help when reading about the following areas.
Partial Configuration Import/Export
- Partial configuration export. HP Release Control enables you to export part of a configuration set from the Configuration tab in the Administrator module.
- Partial configuration import. HP Release Control enables you to import a partially exported configuration set from the same version of HP Release Control, to an existing configuration set.
- Select Modules > Administrator > Configuration tab > Modules > Analysis > Calendar.
- In the Calender color mapping pane, remove the field value very_low and its associated color.
- Export that configuration set.
- Then import that configuration set into another draft where the field value very_low exists. The field value very_low is not deleted from the draft by the import operation. It only overrides other existing entries or adds new entries to that draft. To delete the entry, you must do it manually.
Note:
- If you want to import a configuration set while working with a configuration set that has not yet been activated (a draft), the imported configuration set overrides the current draft.
- If you want to import a partially exported configuration set while working with a configuration set that has already been activated, you must provide a different draft name in the Draft name box in the Import Configuration Set dialog box to create a draft.
To export part of a configuration set to your local directory:
Deployment Guide Updates
The section Configuring a Database as a Service Desk on page 57 in the HP Release Control Deployment Guide, is being replaced by the deployment_guide_update.pdf file provided with HP Release Control 9.11.
Notes and Limitations
- HP Release Control 9.11 currently does not support HP Network Automation as a service desk.
- HP Release Control 9.11 no longer supports HP Mercury IT Governance Center as a service desk.
- Some parts of the user interface may not be localized. For example, the Import/Export Configuration Set dialog box. (See Partial configuration import and export in the Documentation Updates section).
- When configuring HP Server Automation 7.5 as your service desk (see page 65 in the HP Release Control Deployment Guide), HP Release Control cannot view related record information for the change requests and their related records.
- Configuration set draft names must begin with either a letter or a digit. The draft name can contain only digits, letters, spaces, and underscores.
HP Release Control 9.10L Readme / September 2010
This section provides the following information about HP Release Control 9.10L:
For detailed information about HP Release Control, please refer to the documentation set, available on the HP Release Control installation disk, or accessible from the HP Release Control application by selecting Help > HP Release Control Documentation Library.
What's New
HP Release Control contains the following new features and enhancements to existing features:
- No support for HP Universal CMDB 7.0x. HP Release Control no longer supports HP Universal CMDB 7.0x.
- Support for HP Universal CMDB 9.0. HP Release Control now supports HP Universal CMDB 9.0.
- Federation Adapter support for HP Universal CMDB 9.0. HP Release Control's federation adapters now support HP Universal CMDB 9.0.
- Support for HP Service Manager 9.20. HP Release Control now supports integration with HP Service Manager 9.20.
- Aperture Vista DCIM. HP Release Control enables you to configure Aperture Vista DCIM as your service desk.
- Multi-Tenancy configuration. When logging in to HP Release Control, a user who is associated with more than one tenant is prompted to select the tenant name to which the required change request tickets are allocated.
- Suggest Time Analysis. When HP Release Control receives a change request from HP Service Manager, HP Release Control performs suggest time analysis on the request that contains a next suggested time for implementing the request (if certain conditions are met), and then updates the request in HP Service Manager.
- Change Request Collision on Multi-Value Fields. Change requests collide if they are in close proximity and have multi-value strings that have one or more common values.
- Improvements in the Calendar View. You can define a color mapping scheme that enables you to associate a color with an existing field value in the Change Requests — Calendar View and the <Change Request Summary Chart Pane>.
- Product Language Support. The product user interface supports the following 14 languages: English, Japanese, French, German, Italian, Spanish, Korean, Hungarian, Brazilian Portuguese, Russian, Czech, Dutch, Polish, Simplified Chinese.
- Product Documentation Language Support. The product documentation supports the following 9 languages: English, Japanese, French, German, Italian, Spanish, Korean, Russian, Simplified Chinese.
System Requirements
Server Requirements
The following table describes the system requirements for the HP Release Control server:
Client Requirements
The following table describes the client requirements for viewing HP Release Control:
Supported Service Desks
The Service Desk Integration module supports the following service desk applications:
Notes and Limitations
Documentation Updates
The first page of this document contains the following identifying information:
To check for recent updates or to verify that you are using the most recent edition, visit this URL: HP Software Product Manuals
To retrieve a document, select the:
You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.
HP Software Support
You can visit the HP Software support web site at:
www.hp.com/go/hpsoftwaresupport
This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.
HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:
- Search for knowledge documents of interest
- Submit and track progress on support cases
- Submit enhancement requests online
- Download software patches
- Manage a support contract
- Look up HP support contacts
- Review information about available services
- Enter discussions with other software customers
- Research and register for software training
To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.
Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.
To register for an HP Passport ID, go to: HP Passport Registration.
Legal Notices
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
The information contained herein is subject to change without notice.
For information about third-party and/or open source license agreements, see Docs\Open Source and Third-Party Software Acknowledgements.htm on the product installation media.
Trademark Notices
Oracle® is a registered US trademark of Oracle Corporation, Redwood City, California.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Java™ is a US trademark of Sun Microsystems, Inc.
Adobe® is a trademark of Adobe Systems Incorporated.
Acknowledgements
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).
If you have any comments or suggestions regarding this document, please send them by e-mail to SW-Doc@hp.com.