HP Operations Manager i Release Notes

Initial Configuration and Synchronization

• Nodes appear twice in the UCMDB after synchronization using HPOM DMA (QCCR1A91742)

  When updating the HPOM for UNIX database with topology data from the UCMDB using HP Operations Manager Dependency Mapping Automation (HPOM DMA) and then updating the UCMDB with topology data from HPOM for UNIX, it is possible that two instances of the same nodes are created in the UCMDB.

  Solution: Install the HPOM for UNIX 9.0 Server Patch: PHSS_41175.

CI Resolution

BSM uses TQL queries to describe what CIs to get from the ODB in order to relate the CIs to the events that BSM receives. The out-of-the-box queries that BSM provides are necessarily broader than you probably need. You can improve performance by narrowing the scope of the out-of-the-box query so that it pulls only the CIs that you require from the ODB. The resolver tries to identify the most appropriate CI from the ODB by comparing event attributes and event resolver hints with attributes of discovered CIs in the resolver cache. Because no two managed environments are identical, there is no universal resolver definition. Instead, you should try to include only those CIs in your custom resolver cache to which you expect to map events. If you never (or rarely) expect to match other CI types, there is no need to include that CI type in the resolver TQL at all. (For example, if you are only concerned with managing Oracle databases, you should exclude databases of other types).

You modify TQL queries using the ODB Modeling Studio, which provides a graphical representation of the query.  You can add or remove information from the query so that it pulls only those CIs from the ODB that you decide are important for your management environment.  Generally, the procedure for modifying a query is as follows:

• Start the Modeling Studio: Administration > ODB Administration > Modeling Studio.
• Use the ODB online help to familiarize yourself with the features of the Modeling Studio.
• Download the TQL sample query from HP Software Product Manuals. The sample query is located with the Business Service Manager documentation.
• Unzip the file to %topaz home%/opr/support/examples/ciresolution/.
• Start BSM and open ODB Administration > Modeling Manager.
• Click the import button in the left view browsing pane.
• Import the xml files in this order:
  1. OprSample_CIResoluton_tql.xml
  2. OprSample_CIResoluton_view.xml
• Modify the query to select only the CIs that you need.
• Use the count button, which shows the CIs and CI types per node, to evaluate if your changes reduce the number of CIs.

Tip:The CI Resolution Simulator is available with the OMI_00001 server patch for HP OMi. This tool can be used to do "dry runs" with new or changed TQLs to visualize the effects of the changes withut making any changes to the database.

Rules for Modification

The modification process is not difficult, but it takes some time to understand what to modify to get the results that you expect. You should read the Topology Query Language chapter of the HP Universal CMDB document "Model Management" to get a general introduction to TQL concepts. Especially important are the concepts of containment, cardinality, attributes, and relationships. Then read the rules below to help get an understanding of the factors that may have an influence on how to modify the query.

• When selecting a DNS name, use the attribute Primary DNS Name in BSM.
• Every CI that is part of a host must have a containment relationship (container_f) to its host. In other words, the containment relationship to a host is required to differentiate between multiple instances of a CI type that may be named identically, or have other identical attributes (for example, "disk drive C:"), but are associated with different parent CIs ("Computers": "C: drive on server1" as opposed to "C: drive on server2").
• Every host in your TQL query must have one or more of the following attributes enabled:
  • A host host_dnsname attribute. Make sure that the attribute is enabled. To do so:
    1. Open the CI Type Manager.
    2. Select the host CI type, and select the Attributes tab.
    3. Double-click the host_dnsname attribute.
    4. Select the Advanced Tab and select the Visible flag.
    5. Go back to your TQL query and select Node Properties from the host context menu.
    6. Click Advanced layout settings and enable the host_dnsname attribute again.
  • One or more ip_address CIs that are related to the host by a contains relationship. Here, enable ip_address and ip_dnsname attributes in your TQL query as follows:
    1. Select Node Properties from the context menu of ip_address.
    2. Select Advanced layout settings and enable both attributes.
• All the CI attributes in your TQL query that are needed for CI resolution must be visible (for example, the labels "C:", "Company Portal", and so on). Usually, the name attribute is enough, but sometimes another attribute (such as an ID) is required.
• Business Services usually are not hosted on a system, so there is no need for a containment relationship. It is sufficient for the services to be a part of the TQL.
• The hosted on information is crucial for CI resolution. Make sure that host_dnsname and ip_dnsname are visible either for the host or for the ip_address. Without these attributes, the CI Resolver does not work reliably.

Microsoft Exchange Server Content Pack and Microsoft Active Directory Server Content Pack

• Topology synchronization fails for Microsoft Exchange and Microsoft Active Directory areas (QCCR1A92612 and QCCR1A93261)

  Some CI type attributes that are required for HPOM-HP OMi topology synchronization are missing from the BAC 8.02 Service Pack.

  Correlation rules that link the Exchange area to the Active Directory Domain Controller do not execute and no matching CIs are found. For example, from Design Operations Content → Correlation Rules, clicking Find Matching CIs results in an empty table.

  The UCMDB enrichment rule used to link the Exchange and Active Directory CIs is not included in the version of the UCMDB that forms part of the supported BAC 8.02 release. The correlation rule is available as a .zip file which you can upload and apply. A prerequisite for using the enrichment rule is to create additional CI type attributes. The enrichment rules must be uploaded and subsequently a new run of the topology synchronization must be done.

  Solution: Complete the instructions in the sections:

  1. For the following content packs, add the listed attributes to the respective CI types as follows:

     1. Click Admin → Universal CMDB.

     2. Select the Modeling tab.

     3. Click CI Type Manager.

     4. Select the CI Type for which you want to add the attributes and select the Attributes tab in the right pane.

     5. Click Add (+) to add new attributes.

     6. Type the attribute name, display name, and description in the Add Attribute dialog box.

     7. Select string for the Attribute Type and specify 200 for the Value Size.

     8. Make sure that the Visible and Editable check boxes are enabled in the Advanced tab.

     9. Click OK to add the attribute.

     10. Click the Save icon in the CI Types pane to save the attribute.

     11. Repeat steps 4-9 to add attributes to other CIs.

     • Microsoft Exchange Server Content Pack Attributes

       
       CI: System → Software Element → Microsoft Exchange Server

       Attribute 1
       Display Name:	Current Configuration Domain Controller
       Name:	current_config_domaincontroller
       Description:	The name of the Domain Controller Server configured to be used by Exchange for Active Directory Access
       Attribute 2
       Display Name:	Current Domain Controllers
       Name:	current_domaincontrollers
       Description:	List of the Domain Controller Servers used by the Exchange Server
       Attribute 3
       Display Name:	Current Global Catalogs
       Name:	current_globalcatalogs
       Description:	List of the Global Catalog Servers used by the Exchange Server

       
       CI: System → Software Element → DomainController

       Display Name:	DNS Server
       Name:	dnsserver
       Description:	Primary DNS Server used by the Domain Controller

       
       CI: System → Software Element → Active Directory Application Mode

       Display Name:	Edge Server Name
       Name:	edge_server_name
       Description:	Edge Server name where the Active Directory Application Mode is installed

       
       CI: System → Application Resource → Microsoft Exchange Resource → ... Exchange Role → Exchange Transport Server → Exchange Hub Server

       Display Name:	Edge Subscription List
       Name:	edge_subscription_list
       Description:	List of Edge Server names which are subscribed to this Hub Server

     • Microsoft Active Directory Server Content Pack Attributes

       
       CI: System → Software Element → DomainController

       Display Name:	DNS Server
       Name:	dnsserver
       Description:	Primary DNS Server used by the Domain Controller

  2. Upload the missing enrichment rules.

     1. On one of the data processing servers, start the UI and navigate to the Package Manager:

        Admin → Universal CMDB → Settings → Package Manager

     2. Use Deploy Packages to Server and upload the following files from %HPBAC_HOME%\conf\opr\workaround:

        • AD_Content_Enrichment_Rules.zip

        • Exchange_Content_Enrichment_Rules.zip

  3. Execute the topology synchronization and the correlation rules should work.

Infrastructure Content Pack

• No ETI value set for normal severity events from OSSPI-CD_Mem_Load policy (QCCR1A90104)

  No ETI value is set for normal severity events forwarded from the OSSPI-CD_Mem_Load policy.

  Solution: Set the Message Key to <$MSG_NODE_NAME> <$NAME> <$INSTANCE> <END> in the start action of the condition OSSPI-CD_Mem_Load.4 of the OSSPI-CD_Mem_Load policy.

• No ETI value set for normal severity events from WINOSSPI policies (QCCR1A90488 and QCCR1A89394)

  No ETI value is set for normal severity events forwarded from WINOSSPI-CpuBottleneck_Win2k, WINOSSPI-SysMon_PhysicalMemCheck, and WINOSSPI-SysMon_PageFileCheck policies.

  Solution: Set the Message Key to <$MSG_NODE_NAME> <$NAME> <$INSTANCE> <END> in the end action of the WINOSSPI-CpuBottleneck_Win2k, WINOSSPI-SysMon_PhysicalMemCheck, and WINOSSPI-SysMon_PageFileCheck policies.

• Virtual CPU Entitlement Usage Level impacts CPU Usage Level correlation rule fails (QCCR1A92790)

  The Virtual CPU Entitlement Usage Level impacts CPU Usage Level correlation rule fails due to two different instances of the ESX server.

  Solution: To obtain the hotfix for this issue, submit a support case to HP Software Support at the web site: HP Software Support Online

Oracle/Microsoft SQL Server (DB) Content Pack

• CI type is not discovered by the Smart Plug-in for Oracle/Microsoft SQL Server (QCCR1A93315)

  The following correlation rules have a disk dependency and the disk (file system) CI type is not discovered by the Smart Plug-in for Oracle/Microsoft SQL Server.

  • Oracle - Database::File System:Disk Usage Level >> Dump Device Usage Level
  • Microsoft SQL Server - Database::File System:Disk Usage Level >> SQL Server Database Space Usage Level
  
  

  Solution: Manually create the link between the database instances (Oracle or Microsoft SQL Server) and the disk.

General User Interface

• Not all areas can be controlled using only the keyboard (QCCR1A4280)

  It is generally possible to control HP OMi using keyboard navigation, but in some cases it is required to use a pointing device. Some examples are switching between tabs or activating context menus.

  Solution: Use a pointing device when keyboard navigation is not possible.

• New IE window opens in the background (QCCR1A59766)

  Selecting an action in the context menu of the CI Tree View that open a new Internet Explorer browser window, might put this new window in the background.

  Solution: Selecting the icon of the new Internet Explorer window in the Taskbar brings it to the foreground.

• Empty panes in the Event Perspective or Health Perspective (QCCR1A90218)

  When first switching to the Event Perspective or Health Perspective, the GUI shows empty panes and no loading indicators.

  Solution: Wait until the contents of the GUI panes are displayed. This may take up to 2 or 3 minutes.

• "Permission denied" javascript error when switching between tabs (QCCR1A90425)

  If script debugging is enabled for the Internet Explorer you might experience errors when switching between main BSM tabs, for example, when switching between the Event Perspective to the Health Perspective or the Filter Manager.

  Solution: Disable script debugging.

• Timeout errors and frozen GUIs while importing content packs (QCCR1A90426)

  When a content pack import is running, the Administration GUI shows timeout errors and the Application GUI freezes. All processing on the server stops until the import is completed.

  The problem occurs because database tables are locked by the import. The locks are released automatically and every request that was blocked resumes. In some GUIs, you might need to trigger a manual refresh.

  Solution: Wait until the import has finished before using the system for monitoring or plan a maintenance outage to update the content packs. After an import has completed, an information dialog is displayed informing of whether the import was successful.

• + and - icons in the Administration CI Type tree do not work (QCCR1A91295)

  The + and - icons in the CI Type tree in the Operations Management Administration GUIs may stop working. As a result, the tree nodes can no longer be expanded or collapsed.

  Solution: Reload the current GUI using the BSM menus. For example, if the problem occurred in the Indicators manager, select the tab:
  
  Design Operations Content → Indicators

Event Perspective

• Adding columns to the Event Browser fails when several browser options dialogs are open (QCCR1A60835)

  When several Event Browser option dialogs are open simultaneously, changes to the column selection might be lost.

  Solution: Close the Event Browser option dialog before opening another one in a different window.

• Browser shows "Page 2 of 1" and does not update (QCCR1A72364)

  When changing the Rows per page option in the Event Browser and the resulting number of pages is lower than the current page number, the browser shows an incorrect page number and does not allow any actions or modifications.

  Solution: Enter a valid page number and select Go to page.

• Context menu in the Event Browser does not close correctly (QCCR1A88893)

  While the context menu for an event is open, clicking outside of the Event Browser GUI or right-clicking an event, the menu does not close automatically.

  Solution:

  1. Click on an empty area within the Event Browser GUI.

  2. Select an action in the context menu or open the context menu for the same event again.

• Changes lost during editing of event details (QCCR1A88940)

  Selecting a different event in the Event Browser discards any unsaved changes in the Event Details tabs. If you navigate anywhere from the page (to another application, perspective, or the Filter Manager) or select a CI in the CI Tree View, unsaved changes are discarded.

  When editing event details, switching between Event Details tabs does not lose changes and it is possible to navigate back to the original tab and continue editing. However, no change is committed unless Save is clicked for each edited tab.

  Solution: Save modifications before switching Event Details tabs or selecting another event in the Event Browser.

• Deleted users and groups remain visible in the Event Perspective (QCCR1A91299)

  When user groups are added or deleted, the change is not visible in the User Assignment dialog in the Event Browser or Event details.

  Solution: After the refresh interval of 10 minutes, log off and back on again. The deleted users and groups should now be removed, and any added users and groups should now be available.

• Event Browser GUI does not update when executing actions affecting many events (QCCR1A91627)

  If an action (for example, Close, Open, ...) is executed which affects many events, the browser seems not to respond any longer and the "hour glass" indicates that an action is still in progress. The affected events include the total number of the selected events and their direct or indirect symptoms, including symptoms with a lifecycle state of CLOSED.

  Solution: Reload the page in the browser by pressing either F5 or by toggling between the Event Perspective and the Health Perspective.

• Simultaneous changes to events results in unexpected behavior (QCCR1A92161, QCCR1A92175, QCCR1A92234)

  Simultaneous Modification of Events — If several user simultaneously modify the same event, changes override each other as each user saves changes. The changes from the earlier user are lost. No user is informed that another user worked on this event.

  Database Transaction Errors — If two users simultaneously change an event, for example, changing lifecycle state, priority, or severity, one action may be discarded due to concurrent modifications on the same database record. One of the two users receives the following error message:

  Cannot modify properties of this event.

  Closed Events — There are restrictions on the actions that can be executed on closed events. If the event is closed by another user after editing of an event is started, attempting to save the change in event details is the same as trying to edit a closed event. Since properties cannot be changed on closed events, the only change is setting the lifecycle state to that specified in the current edit. All property changes are discarded without any acknowledgment.

  Solution:

  Changes Overwritten — If your changes are overwritten by another user, ascertain the correct status of the event and update the event details.

  Database Transaction Errors — Perform the action again. If possible, for example when editing event details, refresh to ensure that have the most current data before performing the action again.

  Closed Events — Re-edit the event if appropriate.

• Severity for an event with severity value Unknown changes to Critical during editing (QCCR1A92386)

  When editing an event in the decomposed Event Details windows, the value of the severity of an event with the severity value of Unknown may change to Critical without user intervention.

  Solution: Select desired severity between Normal and Critical.

• Wrong perspective tabs are displayed when navigating with the backspace key (QCCR1A92992)

  When the backspace key is used, the previously-selected perspective page is displayed. However, the tab selection is not updated.

  Solution: The workaround is to change perspectives by selecting the appropriate tab and not by using the backspace key.

• Changes in the Event Browser Details pane do not update the Event Details window (QCCR1A93384)

  If you make changes to an event in the Event Details window, the changes are displayed immediately in the Event Perspective Details pane. If you make changes to an event from the Event Perspective Details pane, the open Event Details window for the selected event is not updated.

  Solution: Close and reopen the Event Details window for the selected event. The changes should now be visible.

• Events assigned to wrong users (QCCR1A93547)

  When using Event Assignment to direct incoming events to particular groups of users, it is possible that events are not being assigned to the expected users.

  This problem is experienced if you have defined filters that have overlapping results. For example one filter searches for a particular host name, and another filter for the domain that this host belongs to, both filters return a valid selection. The chosen selection should be the selection with the smallest order number. However if the mapping rules are rearranged, reordering fails and events may be assign to incorrect user groups.

  Solution: To avoid this problem:

  • Specify mapping rules without overlapping filters.

  • Plan the required order of the mapping rules in advance, so as to avoid the need to rearrange.

• HPOM user name in the Event Details tab is truncated (QCCR1A96400)

  If the HP Operations Manager for Windows user name is longer than 20 characters, the user name is truncated and the complete name is not displayed in the Event Browser. This occurs when HPOM for Windows is configured to use the UNIX compatibility mode, which truncates the name to accommodate older versions of HPOM for UNIX.

  Solution: Set the compatibility mode to false. Refer to the HPOM for Windows online help for instructions.

Health Perspective

• Customized HI icon in the Health Indicator View field displays as an "X" (QCCR1A59281)

  In the case of a localized system, it is not possible to determine whether IIS or Apache was used for the installation as the parsing of %TOPAZ_HOME%\dat\install.ini fails. As a consequence no virtual directory is created during configuration of HP OMi.

  Solution for IIS:

  For installations with IIS, complete the following steps:

  1. Look up the IIS Web Site in %TOPAZ_HOME%\dat\install.ini

  2. Open a command prompt.

  3. Execute the command:

     cscript %windir%\system32\iisvdir.vbs /create <IISWebSite>\images hiValues %TOPAZ_HOME%\opr\resources\images\hiValues

     Where <IISWebSite> is the Web Site you found in install.ini and %TOPAZ_HOME% is the directory where you installed HP OMi.
     
     

  4. After the virtual directory is created, restart BAC.
  
  

  Solution for Apache:

  For installations with Apache, add the following lines to %TOPAZ_HOME%\WebServer\conf\httpd.conf file:

  Alias  /images  "%TOPAZ_HOME%\opr\resources\images/"
  <Directory "%TOPAZ_HOME%\opr\resources\images/">
  	#Options Indexes FollowSymLinks
  	Options FollowSymLinks
          
  	AllowOverride None
          
  	Order allow,deny
  	Allow from all
          
  	<LimitExcept POST GET HEAD>
  	Require valid-user
  	</LimitExcept>
          
  	<FilesMatch "\.(sh|war|ear|bak|gif|jpg|png)$">
  	Order allow,deny
  	Allow from all
  	</FilesMatch>
  </Directory>
  		

  Where %TOPAZ_HOME% is the directory where you installed HP OMi.

  After the virtual directory is created, restart BAC.

Graphing

• Microsoft SQL SPI graph generation fails (QCCR1A92374)

  Microsoft SQL SPI graph generation fails on HP OMi with the error "No Valid Metrics were found to be drawn".

  Solution: Perform the following steps to view the graph:

  1. Right click the relevant event and select Configure → Performance graph.

  2. Select the Default Graph check box from the Graph Attribute page of the Design Wizard window and click Next.

  3. Click Add Metrics from the Metric Selection page of the Design Wizard window.

  4. Select Microsoft SQL Instance/Datasource from the Metric Selection dialog box and click Add.

  5. Click Preview from the Metric Selection page of the Design Wizard window to view the graph.

Filtering

• CI Type set as a filter is not reselected in the CI Tree View after changing Perspectives (QCCR1A59994)

  Opening a perspective by selecting the associated tab, deselects the CI originally selected in the CI Tree View.

  Solution: Re-select the CI after switching to the new perspective.

• Applied filter information is not updated after renaming (QCCR1A89452)

  After renaming a filter in the Filter Manager, while this filter is in use in one of the Event Browser tabs, the name of the filter is not updated in the browser tabs.

  Solution:

  1. Select another filter and then select the changed filter name in the filter drop-down box in the Event Browser.

  2. Select another filter in the selection box after Filter applied: and the new name is set.

Indicators Manager

• Indicator definitions cannot be saved when adding a value or mapping rule (QCCR1A91312)

  When editing an indicator in the Indicators manager the OK button is not enabled even though all fields are valid.

  Solution: If the OK button is disabled but all fields are valid, provoke a change in the Display Name field as follows:

  1. Go to the General tab.

  2. Click in the edit field Display Name.

  3. Change the contents of the field, for example, delete the last character and re-enter it.

     The OK button should now be enabled.

• Removing unused health indicators from the Health Perspective (QCCR1A91842)

  Health indicators that have been assigned to an event in the past cannot be deleted in the Indicators manager, even when the events are already closed.

  Solution: To remove unwanted health indicators from the health perspective, complete the following steps:

  1. Locate the corresponding HI definition in the Indicators manager.

  2. Remove the HI definition from any KPI assignments.

  3. Delete the HI definition with the option to keep the associated event type indicator.

  4. Refresh the Health Perspective GUI.

     The corresponding health indicators are no longer shown.

• Errors when creating and editing indicator mapping rules (QCCR1A93459)

  When you create mapping rules using the third page of the Create New Indicator window or the third tab of the Edit Indicator window, in some cases you cannot successfully edit those mapping rules. For example, when you change a mapping rule, those changes are applied to a different mapping rule.

  Solution: Avoid adding too much data to an indicator in one step, especially when you want to add mapping rules. It is recommended that before you edit a mapping rule, you make sure that you have already saved the initially entered data.

  For example, when you create a new indicator, you can add general properties, values, and mapping rules. However, even if you want to make changes to the newly created mapping rules, you should first finish the indicator creation. After creating the indicator, open it for editing and make the required changes to the mapping. For editing indicators, see also the release notes entry for QCCR1A91312.

Tools Manager

• UNIX Shell Script is Not an Available Language Option for Defining Script Tools (QCCR1A91870)

  Tool definition for tool type Script does not include 'unix shell script' in the language selection.

  Solution: Use the following Perl code:

  use FileHandle;
  my $exe_file =  "/tmp/call_sh.sh";
  
  my $str  = "#!/sbin/sh
  echo hello > /tmp/done
  uname -a >> /tmp/done
  echo done >> /tmp/done
  echo command done
  ";
  
  open (FILE1, ">$exe_file");
  autoflush FILE1 1;
  
  print FILE1 $str;
  autoflush FILE1 1;
  
  close FILE1;
  
  system "sh $exe_file";
  		

Maintenance

• opr-archive-events.bat Tool Hangs. (QCCR1A125144)

  If there are lots of events in the database, it is possible that the opr-archive-events.bat tool is not able to download or delete them.

  Solution: Performance improvements have been implemented for the opr-archive-events tool and are included in the OMI_00007 - OMi Server 08.10.174 Windows patch.

  1. Download and install the patch.
  2. Run the <TOPAZ_HOME>\opr\support\opr-dbValidator.bat tool.

Documentation Updates

The beginning of this release notes document contains the following identifying information:

• Version number, which indicates the software version.
• Publish date, which changes each time the document is updated.

To check for recent updates or to verify that you are using the most recent edition, visit this web site: HP Software Product Manuals.

To retrieve a document, select the:

1. Product name.

2. Version list.

3. Operating System.

4. Preferred Language.

5. Document title.

6. Click Open or Download.

You must have Adobe Reader installed to view files in the Portable Document Format (*.pdf). To download Adobe Reader, go to the Adobe web site.

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

• Search for knowledge documents of interest
• Submit and track progress on support cases
• Submit enhancement requests online
• Download software patches
• Manage a support contract
• Look up HP support contacts
• Review information about available services
• Enter discussions with other software customers
• Research and register for software training

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Legal Notices

©Copyright 2008-2011 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

For information about open source license and third-party license agreements, refer to one of the following locations:

• \Licenses\Open_Source_Licences and the \Licenses\Third-Party_Licences directories on the product media.
• %TOPAZ_HOME%\opr\licenses directory on the HP OMi host system.
• The Open Source and Third-Party Software Licenses document available from the HP Software Product Manuals web site.
  
  For details on using the web site, see the Documentation Updates section.
• HP Support web site at: HP Software Support Online.

Trademark Notices

Adobe® is a trademark of Adobe Systems Incorporated.

Microsoft®, and Windows® are U.S. registered trademarks of Microsoft Corporation.

Acknowledgements

This product includes software developed by Andy Clark.

This product includes ANTLR.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

This product includes software developed by Daisuke Okajima and Kohsuke Kawaguchi (http://relaxngcc.sf.net/).

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).

This product includes software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/).

This product includes software developed by the JDOM Project (http://www.jdom.org/).

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http:// www.openssl.org/).

This product includes software developed by the OpenSymphony Group (http://www.opensymphony.com/).

This product includes code licensed from RSA Data Security.

This product includes software written by Tim Hudson (tjh@cryptsoft.com).

© 2008–2011 Hewlett-Packard Development Company, L.P.