HP Network Node Manager i Software Smart Plug-in for IP Telephony Release Notes

for the HP-UX, Solaris, Linux, and Windows® operating systems

Software version: 9.00

Publication date: March 2010

This document is an overview of the changes made to HP Network Node Manager i Software Smart Plug-in for IP Telephony (iSPI for IP Telephony). It contains important information that is not included in books or Help.

For a list of supported hardware platforms, operating systems, and databases, see the support matrix document (IPT_SupportMatrix_en.html) available at the root location of the product's installation media or from the HP Software Product Manuals web site.

You can find information about the following in this document:

What's New in This Release?
Known Problems, Limitations, and Workarounds
Documentation Updates
HP Software Support
Legal Notices

What's New in This Release?

The iSPI for IP Telephony provides the following features in this release:

Support for monitoring the Avaya IP Telephony infrastructure in enterprises that includes the following:
- Communications Manager servers – the primary servers deployed in multi-connect and IP connect configurations
- Local Survivable Processors (LSP)
- Communications Manager Server processor occupancy metrics
- The DSP, CODEC usage summaries for the Communication Manager Network Regions, health of inter-region connectivity
- The H.248 Media Gateways, the Media Modules, VoIP engines and DSP cores, along with the usage metrics
- The Port Network Media Gateways and the key circuit packs – CLANs, MedPros, and IPSIs
- Port Network Load/Usage metrics
- The Trunk Group Members and signaling groups
- The Trunk Group and Route Pattern Usage metrics
- The DSP, CODEC usage summaries for the Network Regions and the health of the inter-region connectivity
- IP Phones
Support for the monitoring of additional Cisco IP Telephony infrastructure in enterprises that includes the following:
- Cisco Survivable Remote Site Telephony (SRST) routers and Cisco Call Manager Express (CCME)
- Cisco Unified Communications Manager Voice Mail (VM) devices
- Cisco Unity based unified messaging infrastructure
Support for monitoring the registration state of Nortel IP Phones.
Cisco IP Telephony CDR/CMR-based reporting of Cisco IP Telephony call metrics (duration, number of calls, jitter, latency, packet-loss, and MOS)
Avaya IP Telephony CDR-based reporting of Avaya IP Telephony call metrics (duration and number of calls)
Handling of lifecycle state change for NNMi nodes hosting iSPI for IP Telephony entities representing the IP Telephony devices, services, and configurations
Integration with the iSPI Performance for Quality Assurance
- Contextual launch of Cisco IP SLA test results for configured IP SLA tests on routers along the voice path between a pair of Cisco IP Phones
IP Phone exclusion filter – using which administrators can easily instruct the iSPI for IP telephony to exclude groups of Cisco IP Phones and Avaya IP Phones from discovery and monitoring
Enhanced Configuration UI
Technical Enforcement of iSPI for IP Telephony Migration licenses and iSPI points licenses

Known Problems, Limitations, and Workarounds

Known Problems

If you are using Microsoft Windows Internet Explorer version 7, the user interface for the iSPI for IP Telephony Configuration does not display the configuration you specified to enable or disable specific monitoring tasks using the radio button selection options in the NNM iSPI for IP Telephony Configuration forms.
Workaround: This is a known problem only when you use version 7 of the browser to launch the NNM iSPI for IP Telephony configuration forms. If you are not sure whether you have enabled or disabled a configuration according to your requirement, you can enable or disable the configuration again and apply the the changes using the NNM iSPI for IP Telephony Configuration form to make sure that the iSPI for IP Telephony uses the configuration you specified. This problem does not occur if you use Microsoft Windows Internet Explorer version 8 or other supported versions of the browsers listed in the support matrix document (IPT_SupportMatrix_en.html).
The drop-down list to select the CDR format (CDR Format) does not appear on the NNM iSPI for IP Telephony Data Access Configuration form for Avaya
Workaround: To resolve this problem, place the cursor in the CDR Format box or type a character in the CDR format box. This lists the CDR formats from the drop-down list.
If you press the Refresh button on the Cisco IP Phones view, the total count of the phones is listed as zero if you have more than 30,000 Cisco IP Phones in the IP Phones view. This is a known problem and this problem does not cause any impact on the functionality of the iSPI for IP Telephony to monitor the IP Phones. You can ignore this problem.
While working with the iSPI for IP Telephony views, the following error appears:
A problem occurred while loading the data from the NNMi management server for this component. Additional error information: Service Unavailable

Workaround. If the iSPI and NNMi are configured with a remote Oracle database, this error occurs when you restart the Oracle server. To resolve this, restart the iSPI for IP Telephony by stopping and starting the iptjboss process.

If you use Microsoft Internet Explorer and if the Automatic prompting for file downloads setting is disabled, the ClarusIPC Remote Hands window does not appear from the Cisco IP Phones view.

Workaround: In the Internet Explorer browser, click Tools > Internet Options, select the Security tab, Click Custom Level, and then enable the Automatic prompting for file downloads setting in the Security Settings dialog box.
If you try to remove the iSPI for IP Telephony from the NNMi management server without disabling the integration with ClarusIPC, the clarus directory and associated files might remain on the management server after completely removing the iSPI.

Workaround: After uninstalling the iSPI for IP Telephony, manually delete the clarus directory and its contents from the following location:
- On UNIX: $NnmInstallDir/newconfig/ipt
- On Windows: %NnmInstallDir%\config\ipt

Limitations

This version of the iSPI for IP Telephony does not calculate the state of the Nortel Media Gateways (MC and MGC) based on IP telephony alarms.
You cannot launch the HTTP-to-Phone Path for Avaya IP Phones.

Documentation Updates

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HP Software Support

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Legal Notices

This product includes ASM Bytecode Manipulation Framework software developed by Institute National de Recherche en Informatique et Automatique (INRIA). Copyright © 2000-2005 INRIA, France Telecom. All Rights Reserved.

This product includes software developed by SSHTools (http://www.sshtools.com/).

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For information about third-party license agreements, see the license-agreements directory on the product installation media.

Trademark Notices

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For the full Oracle license text, see the license-agreements directory on the NNMi product DVD.