This document
provides information about the Compliance Manager Service Desk Datapipe (CM Service Desk Datapipe).
The CM Service Desk Datapipe is an optional data feed for the Compliance Manager Report Pack. Install
the Compliance Manager Report Pack first, create your Compliance Manager data model, then install
the CM Service Desk Datapipe.
Overview
Installation Notes
Enhancements and Fixes
Known Problems, Limitations, and Workarounds
Documentation Errata
Local Language Support
Support and User Documentation
Legal Notices
The CM Service Desk Datapipe is a combination of tables and processing routines designed to move data from Service Desk 4.x installations to tables maintained by the Compliance Manager Report Pack. In addition to providing scripts that move data to the Compliance Manager Report Pack for further processing, the CM Service Desk Datapipe provides a data model assignment form and a linkage report. The report and the form deploy automatically when you install the datapipe. Use the Service Desk Data Model Assignment form to assign Service Desk data structures (with associated change and incident data) to a Compliance Manager component. Use the linkage report to identify the Service or Configuration Item (CI) in the Service Desk database and then launch a Service Desk user interface pre-filtered for that item.
The CM Service Desk Datapipe collects data from Service Desk once a day, at 4.00 a.m. The collection captures Changes and Incidents that took place within the previous two full days, including up to the time of the collection. If necessary, the capture window can be modified by extending the Time Period of the reports used during the extraction.
Future releases of the CM Service Desk Datapipe will include import mechanisms for retrieving enhanced change data and enhanced incident data.
The Compliance Manager Report Pack is a prerequisite. The install procedure for the CM Service Desk Datapipe is standard. Refer to the CM Service Desk Datapipe user guide for details about the contents of the Compliance Manager CD, package installation via Package Manager, instructions for installing views on Service Desk, and instructions for using the data model assignment form. The user guide is stored on the Compliance Manager CD. The file name is:
./CM_ServiceDesk_DP_UserGuide.pdf
Extracting packages from the CD copies the user guide to the Packages directory on your system. The path is:
$DPIPE_HOME/docs/CM_SvcDsk_Datapipe/CM_ServiceDesk_DP_UserGuide.pdf
NOTE: Most of the user documentation on the Compliance Manager CD is dated October 2005. The October 2005 version of this document is obsolete. Before using any document, including this one, check for updates on the web. See below for details about locating updated user documentation on the web.
Not applicable, this is version 1.0.
No problems have been reported.
None.
Compliance Manager reports are available in English only; user documentation is available in English only.
Please visit the HP OpenView web site at: http://managementsoftware.hp.com/
This web site contains information about products and services, including support services. To open the support site, click Support. The support site offers a fast and efficient way to:
NOTE: There are portions of this site that you won't be able to access unless you register as an HP Passport user and log in. In some cases, an active support contract will be required. For more information about support access levels, go here:
http://www.hp.com/managementsoftware/access_level
To register for an HP Passport ID, go here:
https://managementsoftware.hp.com/passport-registration.html
Updated user guides for OVPI report packs and datapipes are posted to the web. Follow these steps to locate current user documentation:
NOTE: To view files in PDF format (*.pdf), Adobe Acrobat Reader must be installed on your system. To download Adobe Acrobat Reader, go here:
©Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.