The Compliance Manager Report Pack monitors high level IT process areas across your business infrastructure. Each top level business is defined as being supported by one or more Applications. Data for Applications is imported using one or more OVPI datapipes. Applications and their components are monitored from the perspective of six IT process metrics: Availability, Security, Incident Management, Change Control, Release Management and Configuration Management.

Each metric is monitored for one or more key control indicators (KCI) and key risk indicators (KRI). This ongoing measurement of the IT environment exposes significant deficiencies and emerging risks and helps you assess the efffectiveness of IT controls.  Data flows up through reports from the component level.  users drill down through reports starting at the Business Process level.

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The CM OVIS Datapipe is a combination of tables and processing routines designed to collect availability data from the Internet Services Datapipe. The processing routines collect data, populate tables maintained by the CM OVIS Datapipe, and move data from CM OVIS Datapipe tables to the Compliance Manager Report Pack. These events are internal to OVPI. The CM OVIS Datapipe, The Compiance Manager Report Pack, the Internet Services Report Pack, and the Internet Services Datapipe are installed on the same OVPI server.

In addition to moving data to the Compliance Manager Report Pack for further processing, the CM OVIS Datapipe provides a data model assignment form and a linkage report. The form and the report deploy automatically when you install the datapipe. Use the form to assign each OVIS test to a component in your Compliance Manager data model. Use the linkage report to specify a component and then launch a report related to that component in the Internet Services Report Pack.

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The Compliance Manager Service Desk Datapipe is a combination of tables and processing routines. The processing routines move data from Service Desk installations to tables maintained by the datapipe, and from tables maintained by the datapipe to additional tables maintained by the Compliance Manager Report Pack. The CM Service Desk Datapipe is an optional datapipe for the Compliance Manager Report Pack. Install the Compliance Manager Report Pack first, create your Compliance Manager data model, then install the CM Service Desk Datapipe.

In addition to providing scripts that move data to the Compliance Manager Report Pack for further processing, the CM Service Desk Datapipe provides a form and a report. The report and the form deploy automatically when you install the datapipe. You will use the Service Desk Data Model Assignment form to assign Service Desk data structures (with associated change and incident data) to a Compliance Manager component. You will use the linkage report to identify the Service or Configuration Item (CI) in the Service Desk database and then launch a Service Desk user interface pre-filtered for that item.

The CM Service Desk Datapipe collects data from Service Desk once a day, at 4.00 a.m. The collection captures Changes and Incidents that took place within the previous two full days, including up to the time of the collection. The size of the capture window guarantees that even an outage of connectivity between OVPI and Service that lasts a full day will not result in lost data. If needed, the capture window can be modified by extending the Time Period of the reports used during the extraction.

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The Internet Services Report Pack processes data collected from OVIS Management Servers. This report pack offers centralized OVIS reporting, centralized OVIS data warehousing, performance baselining, performance ranking, and performance forecasting. Internet Services analyzes probe and service performance by day and by month. Daily performance includes day-to-day comparisons and day-to-baseline comparisons; monthly analysis includes month-to-month comparisons. Version 2.0 includes two new features: report-to-report linking, and a launch point page.

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The Internet Services Datapipe provides tables and routines responsible for collecting raw data from OVIS management servers. The processing routines copy OVIS data into a flat file, read the flat file, and move data from datapipe tables to report pack tables. Data collection takes place every 15 minutes. Data collection is controlled by directives in the Internet_Services_DP.pro file.

The calculation of averages and the aggregation of data by customer, service, and probe type is controlled by the Internet_Services_Daily.pro file. Because there are no hourly reports, all hourly processing is done once a day. If you need hourly reports, or if performance issues make it necessary to process hourly data in an incremental manner, throughout the day, you will need to modify the Internet_Services_Hourly.pro file.

The Common Property Tables package allows multiple reporting solutions to share the same property data. Sharing property data eliminates duplication, allows the database to operate more efficiently, and simplifies the administration of report packs.

The most recent change to this package was the addition of a new upgrade package in June 2005. The new upgrade package is UPGRADE_Common_Property_Tables_to_35.

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The Threshold and Event Generation Module monitors the database for exceptions. When it detects that a threshold has been breached or that a previously breached threshold has returned to normal, the Thresholds Module invokes an action. The default action is to send an SNMP trap to the network management system. Additional actions (email and user scripts) can be configured.

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