Controlling Devices Remotely

The HPCA Console provides the capability to remotely access devices in either the internal or external repository using one of three methods:

The HPCA Console attempts to determine the remote control capabilities of each target device and the suitable way to communicate with it. When you initiate a remote control connection to a particular target device, you can choose from the connection types that are available on that device.

For VNC and Windows Remote Desktop Connection, you must specify the port on which the remote devices will be listening for the remote connection. It is not necessary to specify a port for Windows Remote Assistance, because Windows Remote Assistance always uses a Distributed Component Object Model (DCOM) interface on port 135.

Note: Your HPCA administrator can enable or disable remote control capability altogether or enable one or more specific remote control tools. See Configure Remote Control for more information.

There are specific requirements that must be satisfied before each type of supported connection can be established. See Requirements for Remote Connections for more information.


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