You can only create a Windows Remote Assistance connection when accessing the HPCA Console from a Windows Vista, Windows Server 2008, or Windows 7 system. You can connect to target devices running the following operating systems:
When you initiate a Windows Remote Assistance connection to a target device, the user of the target device must accept the connection. You cannot create a Windows Remote Assistance connection to an unattended device.
Windows Remote Assistance must be enabled on any target device that will be accessed remotely using this connection type. For instructions, consult your network administrator, or see the following Microsoft support document:
http://support.microsoft.com/kb/305608/en-us
There are three additional requirements that must be met before Windows Remote Assistance connections can be used:
domain_name\user_name
domain_name\groupname
In order to create a Windows Remote Assistance connection to a target device, you—or a group to which you belong—must be included in this list of helpers.
For additional information about Windows Remote Assistance, see the following Microsoft support document:
http://technet.microsoft.com/en-us/library/cc753881.aspx
Related Topics:
Requirements for Windows Remote Desktop