Support

The Support area displays the currently installed license information and also allows you to generate and download a compressed (zipped) file that contains configuration files, log files, and operating system information.

These files can then be available for HP Support should they be needed for troubleshooting.

Download Log Files

When working with support, you may be asked to supply log files. Use the link provided to download and save a compressed file of current server log files.

To download log files:

  1. In the Troubleshooting area, click the link Download Current Server Log Files. A new window opens.
  2. When the log files are prepared, click Download logfiles.zip.
  3. When prompted, click Save to store the compressed file on your computer.
  4. Specify a location to store the file and click OK.
  5. The log files are downloaded to your computer and saved in a single ZIP formatted file.

    Note: Internet Explorer security settings may prevent these files from being downloaded. HP recommends adding the HPCA console URL to your trusted sites or modifying your Internet Explorer settings to not prompt for file downloads.


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