Business Process Insight (BPI)

BPI enables you to visualize and then track the state, or health, of business processes within your organization. It takes information, in the form of events, from both business applications and from the IT infrastructure, and presents these events in business terms; for example, rate of loss of orders, backlogs accumulating, value of these backlogs, and potential impact on key customers. Using this information, you can assess the financial and business impact of delays or blockages in a process due to an IT performance problem, or other incident such as an IT outage.

Business processes are deployed data samples that can be measured using Business Process Monitor definitions. The BPI Server sends the data to BSM to use when defining status for key performance indicators (KPIs).

BPI enables you to track the duration and value associated with any user-defined scope of the business processes. To do this, you model your IT operational resources within BSM (as CIs) and then use BPI to link the CIs to process activities. BPI can then obtain status information relating to these operational resources for business processes that you have modeled within BPI. BPI collected data is mapped to CIs and displayed in System Health's views.

For more details, see "Business Process Insight Application Overview" in the BSM User Guide.