Introducing BSM: BSM Portfolio

The HP Business Service Management (BSM) portfolio provides a set of integrated, management-layer solutions, each employing a different combination of HP products and applications. The BSM portfolio enables the integration of application, system, network, and business transaction monitoring, helping you to manage application performance and address issues before they impact customers; and connecting dynamic cloud and virtualized services to underlying infrastructure, to provide better visibility into services.

The BSM portfolio enables effective problem-solving by the various IT teams and personas in your organization, and across the different systems, network tiers, and software layers in your IT architecture.

The BSM portfolio includes the following solutions:

Service and Operations Bridge

BSM's Service and Operations Bridge solution provides consolidated service and event management through a unified BSM console in the Operations Management (OMi) application, enabling you to monitor and manage the events that occur in your IT environment, and helping you restore disrupted services and minimize service disruptions.

The Service and Operations Bridge directs reported IT-environment events to the central event console, the Event Browser. There they are automatically correlated, relating the events to the IT services that depend on the IT infrastructure, linking infrastructure management with application and business service management.

The Service and Operations Bridge combines events from BSM components, such as SiteScope, Business Process Monitor, and Service Level Management, with events from the event-monitoring components of the BSM solution, such as Operations Manager and Network Node Manager i, and from relevant third-party products. This consolidation enables you to keep track of all the events that occur in your monitored environment.

The events are analyzed according to the Run-time Service Model data and a set of correlation rules, to determine the underlying causal event, and are prioritized based on impact to the business. Using run book automation (through integration with HP Operations Orchestration or other products), you can then launch an automated workflow that runs through the procedures to resolve the issue without the need for human intervention.

Depending on the incident management policy, an incident ticket can be either manually or automatically opened in HP Service Manager or other ticketing tools. The ticket is enriched with status information, as well as relevant context and historical data, and events are assigned to the relevant operator for resolution.

In addition, the Service and Operations Bridge incorporates events from Service Health Analyzer. These are predictive events that can act as an early warning for an operator, enabling the operator to process an event before the full impact is felt by the business.

The Service and Operations Bridge provides a single source for what is happening in the monitored environment at any point in time. IT can pinpoint the cause of a problem, make a determination of the potential business impact, and help route the problem to the relevant group so that it gets resolved. These abilities help in avoiding duplication of effort across teams trying to deal with the same event from different perspectives, help speed up response time, and improve IT productivity.

In addition, the Service and Operations Bridge solution provides system performance management through the various dashboards available in the Service Health and MyBSM applications. The consolidation of event management with the metrics monitoring channel within BSM enables the translation of information from system events into service health resources. This consolidation is realized through usage of a shared entity called health indicators (HIs), creating a common terminology between event management and application management data.

The topology data provided by the Service and Operations Bridge data collectors is utilized by the Service Health Optimizer and Service Health Reporter components to provide capacity planning, visualization, and cross-domain reporting across your heterogeneous physical and virtual server environments.

Application Performance Management

BSM's Application Performance Management (APM) solution provides 24x7 application, service, and infrastructure monitoring, which enables you to manage your applications from an end-user perspective, realize the business impact of performance and availability issues, and diagnose application problems.

Data arriving from BSM monitoring components such as SiteScope, Business Process Monitor, Real User Monitor, and Diagnostics, as well as data arriving via integrations with other HP and third-party products, automatically populate the Run-time Service Model (RTSM), defining CIs and their relationships. In addition, you can synchronize topology between a Configuration Management System (CMS) and the RTSM, enabling topology-based integration flows with other HP or third-party centers.

APM uses the RTSM data to relate infrastructure components, business transactions, and applications to the business services and service level agreements (SLAs) they support. APM provides a unified dashboard, Service Health, for managing IT operations to meet your business objectives, enabling you to view key business process and system indicators in real time, from an end-user, business-level, and service-level perspective. Service Health also indicates when there is an anomaly on a CI, detected by Service Health Analyzer, enabling an operator to deal with a potential problem before the full impact is felt by the business.

In addition, the Service Level Management application enables you to manage your SLAs and ensure that application performance and availability meet service level goals.

The APM solution also supports Web, J2EE, .NET, SAP, and Siebel performance management, and includes alerting, diagnostics, periodic health checks, capacity management capabilities, and trend analysis.

BSM's End User Management software plays an important part in APM, by proactively monitoring application performance and availability from the end-user perspective, so that you can fix issues before customers experience problems. Real-time user information filtered to your development and QA teams can help reduce MTTR, improve service-level performance and availability, and decrease application downtime.

The APM advanced solution includes Business Transaction Management capabilities provided by Business Process Insight and TransactionVision monitoring, enabling business process and transaction tracing with an enhanced solution scale.

In addition, the consolidation of application management and event management within BSM, achieved through the common use of health indicators (HIs), enables the translation of violated thresholds from end-user monitoring into events sent to the Operations Management Event Browser.

Network Management

BSM's Network Management solution provides unified network monitoring and management coverage across network fault, availability, performance, change, configuration, and compliance enforcement. This is achieved by a set of integrated products and tools that enhance network performance, availability, and security.

Network Management component Network Node Manager i (NNMi) offers fault, availability, and performance monitoring, with real-time network monitoring and network incident management, for physical and virtualized network infrastructure. This network monitoring solution is integrated with change, configuration, and compliance management provided by the HP Network Automation component.

This unified approach enables integrated remediation, and diagnostic automation capabilities for the technology process workflow. The solution supports multi-tenancy network management capabilities to help improve your network availability, and helps you quickly adapt to changing network environments, including data center virtualization, cloud computing, and supporting advanced services.

System Management

BSM's System Management solution consolidates and correlates fault and performance events across your entire physical and virtual IT infrastructure, enabling you to identify and resolve problems with full visibility into that IT infrastructure.

The System Management solution synthesizes a number of HP products and tools, including Operations Manager, Operations Management (OMi), SiteScope, Service Health Optimizer (SHO), and Service Health Reporter (SHR). The integration of data from across these products enables centralized, comprehensive IT operations management, eliminating the duplication of effort that can result from separate consoles for each IT silo.

System Management provides automatic correlation of fault and performance events across disparate, heterogeneous IT domains, relating the events to business services and the underlying IT infrastructure on which they rely. It provides insight into the dependencies between applications, business services, and infrastructure—physical and virtual.

The SHO and SHR components utilize the collected data to provide capacity planning, visualization, and cross-domain reporting across your heterogeneous physical and virtual server environments.