BSM End-to-End Workflow: Step 7. Monitor Business Status

View the incoming data and monitor the business status in the different BSM applications.

Monitor Events

The Operations Management (OMi) Event Browser is a central event console enabling you to manage the lifecycle of events. Use the Event Browser to:

For details, see "Transaction Management Overview" in the BSM User Guide.

To learn more about Operations Management, see Operations Management (OMi).

Monitor Customized Role-Based Workspaces

MyBSM displays role-based workspaces that are of interest to specific users or groups of users, such as operations users, and senior management. The MyBSM workspace enables you to view:

To learn more about MyBSM, see MyBSM.

Monitor Application Status

Service Health provides an integrated view of critical applications and business processes; from there, you can drill down to the underlying IT infrastructure associated with these critical business processes.

To learn more about Service Health, see Service Health.

Monitor Service Level Agreements

You monitor your service level agreements in the Service Level Management application. The Service Level Management reports show you how well actual service levels compare with your objectives.

To learn more about Service Level Management, see Service Level Management (SLM).

Monitor End User Experience

You use the End User Management application to view and analyze reports based on performance data collected by the end-user data collectors. The End User Management reports enable you to proactively monitor network and application performance and availability in real time, from the end-user perspective. For details, see "End User Management Reports Overview" in the BSM User Guide.

To learn more about End User Management, see End User Management (EUM).

Monitor System Infrastructure

System Availability Management utilizes data collected by SiteScope, and enables you to monitor the health and status of the entire system infrastructure from a centralized, real-time perspective in:

To learn more about System Availability Management, see System Availability Management (SAM).

Monitor BSM System Health

You can use the System Health component to monitor the health of the servers, databases, and data collectors that make up your BSM system. System Health enables you to detect problematic areas, perform various operations, and view status information on your BSM environment. For details, see "Monitoring System Health" in the System Health Guide.

To learn more about System Health, see System Health.

Monitor Business Process Insight

Use the Business Process Insight reports to view and analyze the data of the deployed Business Processes. In addition, KPI status displayed in Service Health provides an indication of how well a business process or system is meeting your business objectives.

For details, see "How to View and Analyze Data Using the BPI Application Reports" in the BSM User Guide.

To learn more about BPI, see Business Process Insight (BPI).

Monitor User Reports

Use the Report Manager in the User Reports application to view and manage selected reports, including customized reports containing user-defined data.

For details about the Report Manager, see "User Reports Overview" in the BSM User Guide.

To learn more about custom Reports, see User Reports.

Monitor Diagnostics Data

Use the HP Diagnostics integration to:

For details, see the HP Diagnostics online help or the section on "Integrations" in the Diagnostics User's Guide (supplied with the HP Diagnostics software).

To learn more about HP Diagnostics, see Diagnostics.

Monitor Business Transactions

The Transaction Management application provides reports and topologies to present the information that has been collected from the TransactionVision agents and processed by the TransactionVision Analyzers. Some reports and topologies can also include HP Diagnostics or RUM information related to the business transaction. When this is the case, you can drill down to the relevant page in the Diagnostics or End User Management applications.

For details about these reports and the topology, see "Transaction Management Overview" in the BSM User Guide.

To learn more about Transaction Management, see Transaction Management.

Monitor Anomalies

Use the Service Health Analyzer application to investigate an anomaly detected for a CI, and to identify lead suspects for the issue. An anomaly represents abnormal behavior for the CI.

You can investigate the anomalies using the Topology views and the Metrics view. You use these views to investigate the root cause of an anomaly, and solve potential business performance and systems issues before they escalate.

For details, see "Investigating with the Topology View" and "Investigating with Metrics View" in the BSM User Guide.

To learn more about SHA, see Service Health Analyzer (SHA).

Monitor Siebel Data

You can view information about the Siebel IT entities in:

To learn more about Siebel solutions, see Application Management for Siebel.

Monitor SOA Data

You can view information about the SOA environment in:

To learn more about SOA solutions, see Application Management for SOA.

Monitor SAP Data

You can view SAP information in the SAP Systems view in Service Health. For details, see "How to Display SAP Information in BSM" in the BSM User Guide.

To learn more about SAP solutions, see Application Management for SAP.