BSM End-to-End Workflow: Step 7. Monitor Business Status
View the incoming data and monitor the business status in the different BSM applications.
Monitor Events
The Operations Management (OMi) Event Browser is a central event console enabling you to manage the lifecycle of events. Use the Event Browser to:
- View an overview of all the active events that occur in the monitored environment, including event severity and type, event time and location, event source, and the affected CI.
- View events automatically correlated and filtered, to determine priority for actions.
- Display, monitor, and manage the events using graphs and tables, including display of alternative perspectives of the events.
- Launch HP Operations Orchestration run books.
For details, see "Transaction Management Overview" in the BSM User Guide.
To learn more about Operations Management, see Operations Management (OMi).
Monitor Customized Role-Based Workspaces
MyBSM displays role-based workspaces that are of interest to specific users or groups of users, such as operations users, and senior management. The MyBSM workspace enables you to view:
- Out-of-the-box pages from different BSM applications. For details on the predefined pages, see "Predefined Pages" in the BSM User Guide.
- Customized pages containing BSM components and external components relevant to your business tasks. For details on the different applications components that can be added to MyBSM pages, see "Available Components" in the BSM User Guide.
To learn more about MyBSM, see MyBSM.
Monitor Application Status
Service Health provides an integrated view of critical applications and business processes; from there, you can drill down to the underlying IT infrastructure associated with these critical business processes.
- You can use Service Health directly as a stand-alone application (select Application > Service Health). For details, see "Monitoring your Environment with Service Health" in the BSM User Guide.
- You can combine Service Health components with components from other applications. These components can interact with one another, so that if for example you select a CI in a Service Health component, information on this CI can be displayed in a component from another application, such as End User Management or Operations Management. For details, see "How to Open Pages and Components in Service Health" in the BSM User Guide.
To learn more about Service Health, see Service Health.
Monitor Service Level Agreements
You monitor your service level agreements in the Service Level Management application. The Service Level Management reports show you how well actual service levels compare with your objectives.
- Use the reports to determine whether the availability and performance requirements of users and infrastructure are being met, by checking service level agreement (SLA) compliance.
- You can also get an early warning of potential problems by generating a forecast status, to determine if current service levels may lead to a future breach of the SLA. For details, see "How to View SLA and Outage Reports" in the BSM User Guide.
To learn more about Service Level Management, see Service Level Management (SLM).
Monitor End User Experience
You use the End User Management application to view and analyze reports based on performance data collected by the end-user data collectors. The End User Management reports enable you to proactively monitor network and application performance and availability in real time, from the end-user perspective. For details, see "End User Management Reports Overview" in the BSM User Guide.
To learn more about End User Management, see End User Management (EUM).
Monitor System Infrastructure
System Availability Management utilizes data collected by SiteScope, and enables you to monitor the health and status of the entire system infrastructure from a centralized, real-time perspective in:
- System Availability Management Reports. View reports and analyze performance data collected by the SiteScope data collector and stored in the BSM database. For details, see "System Availability Management Reports" in the BSM User Guide.
- Event Logs. View information about events collected by SiteScope (generated alerts and status changes in some element or system in your infrastructure), as well as events collected from external applications or software by enterprise management systems using SiteScope. For details, see "How to View the Event Log" in the BSM User Guide.
To learn more about System Availability Management, see System Availability Management (SAM).
Monitor Business Process Insight
Use the Business Process Insight reports to view and analyze the data of the deployed Business Processes. In addition, KPI status displayed in Service Health provides an indication of how well a business process or system is meeting your business objectives.
For details, see "How to View and Analyze Data Using the BPI Application Reports" in the BSM User Guide.
To learn more about BPI, see Business Process Insight (BPI).
Monitor User Reports
Use the Report Manager in the User Reports application to view and manage selected reports, including customized reports containing user-defined data.
For details about the Report Manager, see "User Reports Overview" in the BSM User Guide.
To learn more about custom Reports, see User Reports.
Monitor Diagnostics Data
Use the HP Diagnostics integration to:
- View HP Diagnostics in BSM. You can see the performance status of applications monitored by HP Diagnostics from your BSM console (select Application > Service Health, and select the Diagnostics View in Model Explorer).
- Access HP Diagnostics from BSM. Drill down directly to Diagnostics data from BSM CIs and reports for detailed performance analysis.
For details, see the HP Diagnostics online help or the section on "Integrations" in the Diagnostics User's Guide (supplied with the HP Diagnostics software).
To learn more about HP Diagnostics, see Diagnostics.
Monitor Business Transactions
The Transaction Management application provides reports and topologies to present the information that has been collected from the TransactionVision agents and processed by the TransactionVision Analyzers. Some reports and topologies can also include HP Diagnostics or RUM information related to the business transaction. When this is the case, you can drill down to the relevant page in the Diagnostics or End User Management applications.
For details about these reports and the topology, see "Transaction Management Overview" in the BSM User Guide.
To learn more about Transaction Management, see Transaction Management.
Monitor Anomalies
Use the Service Health Analyzer application to investigate an anomaly detected for a CI, and to identify lead suspects for the issue. An anomaly represents abnormal behavior for the CI.
You can investigate the anomalies using the Topology views and the Metrics view. You use these views to investigate the root cause of an anomaly, and solve potential business performance and systems issues before they escalate.
For details, see "Investigating with the Topology View" and "Investigating with Metrics View" in the BSM User Guide.
To learn more about SHA, see Service Health Analyzer (SHA).
Monitor Siebel Data
You can view information about the Siebel IT entities in:
- Service Health. You can view and analyze data in the Siebel Enterprises view and other views in Service Health. For details, see "How to Display Siebel Information in BSM" in the BSM User Guide.
- Application Management for Siebel. You can use the various Siebel diagnostics tools to process the data, and view it in the Application Management for Siebel reports. For details, see "Diagnostics Tools" in the BSM User Guide.
To learn more about Siebel solutions, see Application Management for Siebel.
Monitor SOA Data
You can view information about the SOA environment in:
- Service Health. You can view and analyze data in the SOA Monitored Web Services View and other views in Service Health. For details, see "How to View SOA Data in BSM" in the BSM User Guide.
- Application Management for SOA. You can view and analyze the health of Web services or operations access in the Application Management for SOA reports. For details, see "Application Management for SOA Reports" in the BSM User Guide.
To learn more about SOA solutions, see Application Management for SOA.
Monitor SAP Data
You can view SAP information in the SAP Systems view in Service Health. For details, see "How to Display SAP Information in BSM" in the BSM User Guide.
To learn more about SAP solutions, see Application Management for SAP.