BSM End-to-End Workflow: Step 4. Integrate with Other Products
BSM integrates with additional HP and third-party products. It uses these products and applications as data sources and brings in their topologies, metrics, and events.
This section lists some of the more common integrations. For more information about supported integrations, see "Integrating with Other Applications - Overview" in the BSM Application Administration Guide.
You can find detailed information about supported BSM integrations in the HP Software Integrations site (http://support.openview.hp.com/sc/solutions/index.jsp#tab=tab3).
Instructions on setting up specific integrations can be found in the HP Software Product Manuals Web site (http://h20230.www2.hp.com/selfsolve/manuals).
HP CLIP
Closed Loop Incident Process (CLIP) is an integrated solution that brings together HP offerings for BSM, HP Service Manager, HP Universal CMDB, and HP Operations Orchestration. It helps customers achieve their major goals of: IT efficiency, increased automation levels and "focus on the business". The CLIP solution helps IT organizations achieve these goals by implementing the Event and Incident Management ITIL processes and by focusing on the inter-connection between them. CLIP addresses the business needs to reduce the MTTR, and increase the MTBF parameters allowing higher levels of Service Availability.
For details on implementing the CLIP solution, access the latest version of the CLIP documentation under the CLIP page that can be found in the Solutions Portal (http://support.openview.hp.com/sc/solutions/
index.jsp#tab=tab1). To enter the site, you must log on with your HP Passport ID.CMS
You can integrate the BSM Run-time Service Model (RTSM) with a standalone HP Configuration Management System (CMS). The integration synchronizes CIs and relations between the central HP Universal CMDB and the RTSM in BSM, while retaining the original UCMDB global IDs.
For details, see "Perform Initial Synchronization" in the Data Flow Management Guide, and the HP RTSM Best Practices Guide.
To learn more about RTSM, see Run-time Service Model (RTSM).
HP Service Manager
HP Service Manager enables a lifecycle approach to IT service management, providing incident management, problem management, change, configuration and release management (CCRM), and knowledge management services.
The bi-directional integration of BSM with Service Manager can impact the following components of BSM (the actual functionality depends on how you configure the integration):
- RTSM. The relevant topology for Service Manager incidents is added to the RTSM.
- Operations Management (OMi). The integration enables the following functionality:
- Automatically or manually forward Operations Management events to the Service Manager system, and create a corresponding incident.
- Synchronize Operations Management event changes to the corresponding Service Manager incident.
- Synchronize back Service Manager incident changes to the corresponding Operations Management event, for example, closure of a Service Manager incident automatically closes the corresponding Operations Management event.
- Enable Operations Management operators to cross-launch the Service Manager Web UI from the context of an Operations Management event, displaying the corresponding Service Manager incident.
- Enable Service Manager operators to cross-launch the Operations Management Web UI from the context of a Service Manager incident, displaying the corresponding Operations Management event.
- Service Health. The integration enables the following functionality:
- View incident metrics in Service Health, such as number of open tickets, based on Service Manager incident data collected by SiteScope EMS monitors.
- View information on planned changes and incident details received from Service Manager, in the 360° View page in Service Health. This is done by federating the incidents and planned changes data from Service Manager.
- Drill down from Service Health CIs to the relevant incident in the HP Service Manager software.
- Drill down from the HP Service Manager software to the Service Health Business Impact report.
- Service Level Management. In the Service Level Management application, you can create SLAs based on Service Manager incidents, and view incident data metrics, such as mean time to repair and mean time between failures.
- Alerts. Alerts triggered in BSM can automatically open incidents in HP Service Manager.
For more details on the integration of BSM with HP Service Manager, see the HP Service Manager Integration with Business Service Management interactive document.
HP Operations Orchestration
The integration of BSM with HP Operations Orchestration (OO) utilizes the OO capabilities for building investigation tools or service remediation scripts. These capabilities enable an operator to validate a problem, investigate it, or automatically correct it.
BSM provides a number of predefined mappings between CIs and OO run books. This mapping and the integration procedure enable you to automatically or manually launch OO run books from the Service Health, Operations Management, and Service Health Analyzer applications.
For details about the integration with HP Operations Orchestration, see the BSM - Operations Orchestration Integration Guide in the HP Software Product Manuals Web site (http://h20230.www2.hp.com/selfsolve/manuals).
HP Release Control
BSM integrates with HP Release Control to enable you to view information on planned changes and change requests in BSM Service Health, and to view KPI information in Release Control.
For details about the integration with Release Control, see the BSM - Release Control Integration Guide in the HP Software Product Manuals Web site (http://h20230.www2.hp.com/selfsolve/manuals).
NetScout nGenius
NetScout nGenius provides network traffic analysis, monitoring networks and reporting performance metrics about applications routing through those networks. NetScout nGenius analyzes data packets for information about the routing path used by applications (which vary depending on network traffic decisions). When there is a problematic application, NetScout nGenius sends alarms to BSM with information on routers and switches used by the application.
The BSM integration with NetScout nGenius enables the following:
- The topology for the NetScout nGenius alarms (application and monitor CIs) is added to the RTSM.
- The NetScout View is created, including CIs that represent the application alarms, with appropriate KPIs. You can monitor the NetScout View in the Service Health application.
- You can drill down from the NetScout View to NetScout nGenius to display detailed information about the problem.
For details about the integration with NetScout nGenius, see the BSM - NetScout nGenius Integration Guide in the HP Software Product Manuals Web site (http://h20230.www2.hp.com/selfsolve/manuals).