Service Health
BSM includes two applications for managing the service health of your business processes: Service Health and CI Status.
- The Service Health application dashboards provide a central location to view and analyze performance data collected by BSM data collectors and stored in the BSM database. The collected and aggregated data is used by the Health Indicators (HIs) and Key Performance Indicators (KPIs) to provide quantifiable measurements that help you monitor how well your business is achieving objectives.
The KPIs and HIs provide real-time assessment of the present state of your business and processes, enable you to track critical performance variables over time, and help you assess the business impact of problems in the system.
At the top level, Service Health provides an integrated view of critical applications and business processes; from there, you can drill down to the underlying IT infrastructure associated with these critical business processes. This drilldown view can be laid out in any number of ways, such as by data centers, by technology clusters, by geographical locations, and so on.
For more details, see "Service Health Overview" in the BSM User Guide.
- The CI Status application enables you to analyze the performance data using reports, which display information on KPI statuses over time, and CI status alerts. For details, see "CI Status Reports" in the BSM User Guide.
The Service Health Administration tool services both of these applications, enabling you to customize how BSM calculates KPIs and HIs.