Service Level Management (SLM)
The SLM application provides a service level management capability within BSM:
- SLM determines compliance with your Service Level Agreements (SLAs) by measuring your business applications. You can define business service entities (Business Service and Infrastructure Service CIs) that represent the service offerings in your service catalog, and map measurements for service-related processes and network components to each service CI. The service CIs are added to your SLAs. You can also add CIs representing service-related processes and components, directly to your SLAs.
- The data produced by the service-related measurements helps you determine whether the availability and performance requirements of users and infrastructure are being met. SLM calculates key performance indicator (KPI) and health indicator (HI) values from the received availability and performance data, and compares them with required service level objectives. The results are displayed in a dashboard and in reports which show you how well actual service levels compare with your goals.
For more details, see "Service Level Management Overview" in the BSM User Guide.