Mercury Business Availability Center 6.3 Readme Last revised: August 2, 2006 This file provides the following information about Mercury Business Availability Center 6.3: Mercury Business Availability Center 6.3 Files Mercury Business Availability Center 6.3 Prerequisites Mercury Business Availability Center 6.3 Installation Mercury Business Availability Center 6.3 Uninstallation Mercury Business Availability Center 6.3 Content Updated Components Mercury Business Availability Center 6.3 Files Mercury Business Availability Center 6.3 includes the following files: Mercury Business Availability Center 6.3 setup file Setup.exe (Windows installation) Setup.bin (Solaris installation) Documentation files readme63.html Component setup files Real User Monitor Probe (Linux) Real User Monitor Engine (Windows) Mercury Client Monitor (Windows) Mercury Business Process Monitor (Windows, Solaris, Linux) Mercury Business Availability Center 6.3 Prerequisites Mercury Business Availability Center 6.3 can be installed on top of the following versions: Mercury Business Availability Center 6.2 Mercury Business Availability Center 6.3 Installation Installation Procedure Stop the Mercury Business Availability Center service on all servers and confirm the service is stopped. Stop the Web server process (IIS Admin Service for IIS; Apache service for Apache) on all servers. Run the Mercury Business Availability Center 6.3 setup program on all server machines. When the installation is complete, restart the machine, if requested during installation. Restart the Web server process (IIS Admin Service for IIS; Apache service for Apache) on all servers. Restart the Mercury Business Availability Center service on all servers. Mercury Business Availability Center 6.3 Uninstallation Stop the Mercury Business Availability Center service on all servers and confirm they are stopped. Stop the Web server process (IIS Admin Service for IIS; Apache service for Apache) on all servers. Uninstall Mercury Business Availability Center 6.3 from Start > Settings > Control Panel > Add/Remove Programs. On Windows 2003 Server make sure to check the Show Updates check box in order to display the patch information. When the uninstall process is complete, restart the machine if requested. Restart the Web server process (IIS Admin Service for IIS; Apache service for Apache) on all servers. Restart the Mercury Business Availability Center service on all servers. Note: When uninstalling Mercury Business Availability Center 6.3 and rolling back to Mercury Business Availability Center 6.2, make sure to uninstall the 6.3 data collectors as well, and to reinstall the 6.2 data collectors. Mercury Business Availability Center 6.3 Content Internal bugs fixes Additional Fixes Fix error when connecting using LDAP authentication (SR #1-422438383) Trend deviation report (eSar #18987) Status Snapshot report: fix wrong months in the third quarter (SR 1-21ILGX) SLA Admin wizard - Firefox support Updates to documentation Updated Components The following updated components are included with Mercury Business Availability Center 6.3: Client Monitor (Build 169) Support for SOA environments Business Process Monitor (Build 797) Added support for NTLM Authentication Real User Monitor probe (Build 36) Follow the instructions in the ReadMe_BeatBox_6_3.TXT file included with Mercury Business Availability Center 6.3. Note that the file is called MercuryBeatboxSetup_linux.bin. Real User Monitor engine (Build 7) Highlighted fixes: Real User Monitor transaction is reported as available even if it contains unavailable pages Unfinished transactions are never published Global statistics - "Most Error Pages report" does not display Pages with HTTP error that are not a BCP Note: Newer versions of the Real User Monitor Engine and probe might be released after Mercury Business Availability Center 6.3. Contact Mercury Customer Support to check whether there are newer versions of these components available for installation. Real User Monitor Probe Installation Follow the instructions in the rum_probe_readme.txt file included with Mercury Business Availability Center 6.3. Note that the file is called MercuryBeatboxSetup_linux.bin. Real User Monitor Engine Installation Follow the instructions exactly as described below to continue working with your existing Real User Monitor database and engine configuration: When uninstalling Real User Monitor 6.2: Make sure you delete all products from the installed machine (both Real User Monitor and MySQL). When prompted whether to delete files remaining in the Mercury Real User Monitor directory, choose NO to keep the configuration. When installing Real User Monitor 6.3, use the same installation type you used when installing Real User Monitor 6.2 (Typical/Custom). If you chose the Custom installation type, it is recommended that you install the same products that you installed when originally installing Real User Monitor 6.2. When prompt whether to create a new schema or connect to the existing schema, choose to connect to the existing schema. When installation finishes, restart the engine. Installation for Other Components (Business Process Monitor/Client Monitor) Stop component. Uninstall previous version. Install new version. Installation Notes If burning Solaris or Linux components onto a CD-ROM for installation purposes, make sure to select a non-Joliet ISO setting. If burning Mercury Business Availability Center 6.3 files onto a CD-ROM, keep in mind that the complete release will not fit onto one CD-ROM. Divide the files between two CD-ROMs according to your requirements. Copyright 2006 Mercury Interactive Corporation