HP Network Node Manager iSPI for IP Telephony Software Release Notes

for the HP-UX, Solaris, and Linux operating systems

Software version: 9.10

Publication date: October 2011

This document is an overview of the changes made to HP Network Node Manager iSPI for IP Telephony Software (NNM iSPI for IP Telephony). It contains important information that is not included in books or Help.

For a list of supported hardware platforms, operating systems, and databases, see the support matrix document (IPT_SupportMatrix_en.html) available at the root location of the product's installation media or from the HP Software Product Manuals web site.

To check for recent updates and to see the Release Notes and Support Matrix for the NNM iSPI for IP Telephony 9.10 on Windows, visit this URL: HP Software Product Manuals

You can find information about the following in this document:

What's New in This Release?
Known Problems, Limitations, and Workarounds
Documentation Errata
Documentation Updates
HP Software Support
Legal Notices

What's New in This Release?

Support for Cisco Unified Communications Manager version 8.x
Integration with NNM iSPI Performance for Traffic: You can launch NNM iSPI Performance for Traffic network flow reports for a pair of source and destination IP phones.
Enhanced integration with NNM iSPI Performance for Quality Assurance: You can launch the NNM iSPI Performance for Quality Assurance Probe Wizard to create ad-hoc NNM iSPI Performance for Quality Assurance probes/tests and start graphing the results of the tests created. You can also select preconfigured NNM iSPI Performance for Quality Assurance probes/tests and start graphing the results.
Real-time monitoring of quality of voice calls: For the Cisco and Avaya IP telephony, you can view real-time graphs with metrics that indicate the call quality experienced by the selected endpoints.
Multi-tenancy: The NNM iSPI for IP Telephony supports multi-tenancy for all views and reports based on the NNM multi-tenancy security model.
Performance and scalability of reports with enhanced data retention time: the NNM iSPI for IP Telephony now supports retention of historical data used for analysis for up to 400 days for select reports packages.
Enhanced Configuration Console: Enhancements in the NNM iSPI for IP Telephony Configuration Console
Enhanced inventory views: The Analysis Pane provides additional information on the selected IP telephony object.
Retention of the configuration data during upgrade: Upgrading from the version 9.0x to the version 9.10 retains all the configuration data.
Cisco IP Telephony:
- Support for additional mode of CDR collection: Billing Server mode-based CDR collection where the iSPI system acts as the Billing Server.
- New features in the Call Detail reports package:
  - You can filter and group the Cisco Call Details reports by multiple additional dimensions of calls.
  - Reports to see the details of most recent calls.
- New reporting capabilities:
  - Reports on IP phone movement, addition, and deletion in the environment
  - Gateway Calls reports package—includes P.01 Grade of Service Summary reports, Peak Period reports, Blocked Calls Percentage reports
  - Cisco Route Groups and Route Lists P.01 Grade of Service Summary reports
  - Inter-Cluster IP trunks ( ICTs) reports package—includes Peak Period reports
  - Calls by their classification and termination reasons reports package—includes Top N Termination Reasons reports
  - B Channel Activity reports package—reports on free/busy channels in Voice Gateway interfaces
  - Voice Mail Systems reports package—license and port utilization reports
Avaya IP Telephony:
- Support for Avaya Communication Manager 6.x (Aura): The NNM iSPI for IP Telephony can now support the IP telephony environment based on Avaya Communication Manager 6.x (Aura).
- Support for additional mode of CDR collection: The NNM iSPI for IP Telephony now can process CDRs sent by the Avaya Communication Managers by using the Reliable Session Protocol (RSP).
- New features in the Call Detail reports package:
  - You can filter and group the Avaya Call Details reports by multiple additional dimensions of calls.
  - Reports to see the details of most recent calls.
- New reports:
  - Reports on IP phone movement, addition, and deletion in the environment
  - Calls by Trunk Groups reports package—includes Peak Period reports and the ability to filter and group by IP trunk groups and non-IP trunk groups
  - Calls by Media Gateway reports package—includes Peak Period reports and the ability to filter and group by Avaya port network (PN) media gateways and H.248 media gateways
  - Calls by their classification and Termination Reasons reports package—includes Top N Termination Reasons reports
  - Trunk Group and Route Pattern usage reports package—includes P.01 Grade of Service Summary reports for usage of both Trunk Groups and route patterns, Peak Usage, Peak Period reports, and the ability to filter and group by IP trunk groups and non-IP trunk groups
  - Trunk Activity reports—reports on free/busy trunk members in Trunk Groups
  - Communication Manager Processor Occupancy summary reports package
  - Port Network load statistics reports package
  - Network Region DSP/CODEC usage summary reports package
  - RTP session metrics reports package—includes Call Quality metrics for voice quality experienced by Avaya RTP endpoints, reports to see the details of most recent sessions

Known Problems, Limitations, and Workarounds

Known Problems

While working with the NNM iSPI for IP Telephony views, the following error appears:
A problem occurred while loading the data from the NNMi management server for this component. Additional error information: Service Unavailable
Workaround. If the iSPI and NNMi are configured with a remote Oracle database, this error occurs when you restart the Oracle server. To resolve this, restart the iSPI for IP Telephony by stopping and starting the iptjboss process.
Cisco IP Telephony:
In the Cisco tab on the NNM iSPI for IP Telephony Data Access Configuration page (which you can open from the NNM iSPI for IP Telephony Configuration Console), if you enable the CDR onDemand WS Based collection, the FTP Path column in the Current Configurations section shows the Call Manager Cluster ID.
Ignore this column value for the onDemand WS Based collection. This value cannot be edited.
If you use Microsoft Internet Explorer and if the Automatic prompting for file downloads setting is disabled, the ClarusIPC Remote Hands window does not appear from the Cisco IP Phones view.
Workaround. In the Internet Explorer browser, click Tools > Internet Options, select the Security tab, click Custom Level, and then enable the Automatic prompting for file downloads setting in the Security Settings dialog box.
If you try to remove the NNM iSPI for IP Telephony from the NNMi management server without disabling the integration with ClarusIPC, the clarus directory and associated files might remain on the management server after completely removing the iSPI.
Workaround. After uninstalling the iSPI for IP Telephony, manually delete the clarus directory and its contents from the /opt/OV/config/ipt directory.
Avaya IP Telephony:

The NNM iSPI for IP Telephony Configuration form does not provide options to disable an existing configuration for reception of RTCP packets from Avaya RTP endpoints.
Workaround. To disable the collection, delete the collection configuration from the NNM iSPI for IP Telephony Data Access Configuration form. To enable the collection again, add the same collection configuration in the NNM iSPI for IP Telephony Data Access Configuration form.
Nortel IP Telephony:

This version of the NNM iSPI for IP Telephony does not calculate the state of the Nortel Media Gateways (MC and MGC) based on IP telephony alarms.

Documentation Errata

For updated information on the reports (Calendar, Chart Detail, Heat Chart, Top N, Top N Chart, Peak Period, and Most Changed) supported by the Cisco and Avaya extension packs, see the PDF copy of the Online Help for extension packs at the following location:
http://h20230.www2.hp.com/selfsolve/manuals
For the Avaya RTP Session Metrics extension pack, the metrics table does not list the Duration (secs) metric.
For the Avaya IP Trunk Activity extension pack, the metrics table does not list the Duration (secs) metric.
Sample Count is listed as a valid metric in the Avaya Communication Manager Processor Occupancy extension pack. This is not correct.
Duration (secs) listed in the Topology Filters table for the Cisco Call Termination Reasons and Call Types extension pack is incorrect. This metric must be listed in the Metrics listing table for the extension pack.
The Failure Reason topology filter listed in the Avaya IPT CDR Collection extension pack is incorrect. This filter is removed for the current release.
For the Avaya IPT Call Termination Types and Reasons extension pack, the metric Duration (secs) must include the following note: Do not select the average value of this metric to generate a report. You can select the average value for the Call Duration metric. You can however select the minimum and maximum options for this metric to generate reports.

Documentation Updates

The first page of this release notes document contains the following identifying information:

Version number, which indicates the software version.
Publish date, which changes each time the document is updated.

To check for recent updates or to verify that you are using the most recent edition, visit this URL: HP Software Product Manuals

To retrieve a document, select the:

Product name.
Version list.
Operating System.
Preferred Language.
Document title.
Click Open or Download.

You must have Adobe Reader installed to view files in PDF format (*.pdf). To download Adobe Reader, go to the Adobe web site.

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

Search for knowledge documents of interest
Submit and track progress on support cases
Submit enhancement requests online
Download software patches
Manage a support contract
Look up HP support contacts
Review information about available services
Enter discussions with other software customers
Research and register for software training

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

Trademark Notices

Adobe™ is a trademark of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Acknowledgements

This product includes software developed by Apache Software Foundation. (http://www.apache.org)

This product includes software developed by Indiana University Extreme! Lab.

This product includes software developed by SSHTools (http://www.sshtools.com/).

For information about third-party license agreements, see the license-agreements directory on the product installation media.

Oracle Technology — Notice of Restricted Rights

Programs delivered subject to the DOD FAR Supplement are ‘commercial computer software’ and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement. Otherwise, programs delivered subject to the Federal Acquisition Regulations are ‘restricted computer software’ and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065. For the full Oracle license text, see the license-agreements directory on the NNMi product DVD.

For the full Oracle license text, see the license-agreements directory on the NNMi product DVD.