OMi enables operators to start the user interface of third-party systems in the context of an event in the Event Browser. To launch the third-party system's user interface, right-click the event in the Event Browser and select Show > Event in Source Manager.
You can configure drilldown in the following ways:
Add the third-party system to the BSM Connector integration server configuration in OMi.
If a policy and a BSM Connector server configuration both contain information about the third-party system, the information in the policy takes precedence.
Tip: Specify the third-party system in the BSM Connector Connected Servers configuration if you want to centrally configure drilldown to the third-party system, as opposed to adding this information to individual policies.
Configure the BSM Connector server as a connected server in OMi:
Administration > Setup and Maintenance > Connected Servers
On the Event Drilldown tab, complete the following information:
Fully Qualified DNS Name. Enter the fully qualified DNS name of the computer that hosts the third-party system for which the drilldown is configured (for example, SCOM.mgmt2.example.com
). For a secure connection, enable the Use Secure HTTP checkbox.
Port. Specify the communication port on the third-party system.
URL Path. Specify the root URL of the event in the third-party system. This is the base path of the URL, and does not include FQDN or port.
To drill down to a specific event in the third-party system, append the variable ${sourcedFrom.externalId}
to the URL. OMi replaces the variable at runtime if the event contains the source event ID.
For more information about adding the source event ID to a policy, see How to Configure Policies for Event Synchronization.
For full details about how to configure a BSM Connector as a connected server, see How to Configure BSM Connector to Communicate with OMi.
Create or edit an event integration policy.
Find the Event Drilldown URL attribute in the Advanced tab.
The event drilldown URL attribute may not be available in all advanced attributes tabs. For example, the default advanced attributes of SNMP trap and open message interface policy editors do not include this attribute.
In the Event Drilldown URL field, type the URL of the event in the third-party system. This is the complete path of the URL, and includes the http://nnmi.example.com:8004/nnm/launch?cmd=showForm
&objtype=Incident&objuuid=$OPC_CUSTOM[nnm.incident.uuid]
&menus=true
This event attribute can also be set by OMi based on connected server configuration. If a policy and a connected server configuration both contain event drilldown information, the information in the policy takes precedence.
Click Save and Close to save the policy and close the editor.
Activate the policy for your changes to take effect.