SecureLogin encountered an error while trying to authenticate

  • 7940956
  • 20-Aug-2009
  • 17-Jan-2014

Environment

SecureLogin
SecureLogin SSO
All

Situation

Issue

When SecureLogin loads, the following error appears;

SecureLogin encountered an error while trying to authenticate.

Resolution

Cause

Slcredman was not registered correctly, typically due to insufficient rights or a faulty installer.

Check the following registry entries to ensure slcredman is registered;

HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order\Provider Order

Ensure that SLCredMan is listed at the end.
"HKLM\SYSTEM\CurrentControlSet\Services\SLCredMan"

Ensure there is a value of "DisplayName" with the data set to "SecureLogin SSO

Ensure there is a value of "Group" with the data set to "NetworkProvider" HKLM\SYSTEM\CurrentControlSet\Services\SLCredMan\NetworkProvider"

Ensure there is a value of "Class" with a value of 2

Ensure there is a value of "Name" with the data set to "SecureLogin SSO Credential Manager"

Ensure there is a value of "ProviderPath" with the data set to the location of the SLCredMan.DLL file.

Solution

Registered slcredman using the command;

rundll32 <path>\slcredman.dll,Install