Runtime Error! Program: C:\Program Files\NovellSecureLogin\SLProto.exe

Document ID:7940880
Creation Date:19-Aug-2009
Modified Date:30-Jan-2014
- Micro Focus Products:
  SecureLogin

Archived Content: This information is no longer maintained and is provided 'as is' for your convenience.

Environment

SecureLogin

SecureLogin SSO

Situation

Issue

User was running SecureLogin version 3.6 in Standalone mode on a Microsoft Windows XP Service Pack 2 workstation. Everything was working perfectly until the machine froze in Internet Explorer. Upon reboot, and everytime a reboot is attempted, the following error appears when SecureLogin loads:

SecureLogin will not load on the workstation for that user. The customer tried to rename the cache and uninstall and re-install SecureLogin to no avail.

A different user logged onto the workstation and SecureLogin loaded perfectly. The problem appeared to be in the user profile:

e.g.. c:Documents and SettingsJCitizen

Cause

Corrupt user profile.

Solution

The customer created a new user to create a fresh user profile and loaded SecureLogin. Using this fresh profile, they copied the following directories over the top of the existing directories for the user having difficulty loading SecureLogin:

C:Documents and SettingsJCitizenApplication Data C:Documents and SettingsJCitizenLocal Settings

SecureLogin now starts up normally.

Note: By default, the SecureLogin cache is stored under:

Application DataSecureLoginCache

You may need to backup this file before overwriting this directory.

Resolution