Runtime Error! Program: C:\Program Files\NovellSecureLogin\SLProto.exe

  • 7940880
  • 19-Aug-2009
  • 30-Jan-2014

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Environment

SecureLogin
SecureLogin SSO



Situation

Issue

User was running SecureLogin version 3.6 in Standalone mode on a Microsoft Windows XP Service Pack 2 workstation. Everything was working perfectly until the machine froze in Internet Explorer. Upon reboot, and everytime a reboot is attempted, the following error appears when SecureLogin loads:

runtime_error.jpg

SecureLogin will not load on the workstation for that user. The customer tried to rename the cache and uninstall and re-install SecureLogin to no avail.

A different user logged onto the workstation and SecureLogin loaded perfectly. The problem appeared to be in the user profile:

e.g.. c:Documents and SettingsJCitizen

Cause

Corrupt user profile.

Solution

The customer created a new user to create a fresh user profile and loaded SecureLogin. Using this fresh profile, they copied the following directories over the top of the existing directories for the user having difficulty loading SecureLogin:

C:Documents and SettingsJCitizenApplication Data C:Documents and SettingsJCitizenLocal Settings

SecureLogin now starts up normally.

Note: By default, the SecureLogin cache is stored under:

Application DataSecureLoginCache

You may need to backup this file before overwriting this directory.

"

Resolution

Cause

Corrupt user profile.

Solution

The customer created a new user to create a fresh user profile and loaded SecureLogin. Using this fresh profile, they copied the following directories over the top of the existing directories for the user having difficulty loading SecureLogin:

C:Documents and SettingsJCitizenApplication Data C:Documents and SettingsJCitizenLocal Settings

SecureLogin now starts up normally.

Note: By default, the SecureLogin cache is stored under:

Application DataSecureLoginCache

You may need to backup this file before overwriting this directory.

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