SecureLogin Error: No user found. Please check the username, password and search attributes.

  • Document ID:7940486
  • Creation Date:19-Aug-2009
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      SecureLogin

Environment

Novell SecureLogin SSO



Situation

After installing SecureLogin in LDAP mode and starting the client, the user enters their Username and Password but the following message appears:

No user found. Please check the username, password and search attributes.

Resolution

The problem could be caused by one of the following;

  • Invalid Username
  • Invalid Password
  • Locked Account
  • The context for the user object is incorrect
  • The certificate file is not valid (it must be in .DER format with a .DER extension)
Verify each and attempt to authenticate again.

Solution

Verify all of the above.