NSL error: your password or PIN is incorrect

  • 7940437
  • 19-Aug-2009
  • 26-Apr-2012


SecureLogin SSO
Installed in AD
Password protected system tray icon


When accessing the system tray icon, a user is prompted to enter their PIN. The following message is displayed:

Your password or PIN is incorrect


You must enter the PIN or password that you used to logon to Windows. If you logged on using a password but have since inserted your smart card, you must enter your password to unlock the system tray icon.

The system tray icon verifies via the same method used to logon to the workstation on initial logon.