An error occurred whilst attempting to save your passphrase to the directory. Please contact your system administrator.

  • 7940416
  • 19-Aug-2009
  • 26-Apr-2012

Environment

Novell SecureLogin

Situation

When starting SecureLogin, the following error appears:

An error occurred whilst attempting to save your passphrase to the directory. Please contact your system administrator.

Resolution

Rights have not been assigned to allow users to save SecureLogin data.

All SecureLogin data is encrypted and stored in your choice of Directory (e.g. Microsoft ADS, Novell eDirectory, LDAP v3 compliant Directory).

To set a passphrase and save it against the user’s Active Directory user object, SecureLogin must be able to write to the AD user object.

Simply running adsschema.exe and assigned the required rights to every the container the user objects reside in will solve this issue.