Can SecureLogin perform password reset so users can reset their own passwords without contacting support staff?

  • 7940308
  • 19-Aug-2009
  • 19-Nov-2014

Environment

SecureLogin
SecureLogin SSO
All Versions
MS AD, LDAP, NT4, Citrix, Terminal Services

Situation

Can SecureLogin perform password reset so users can reset their own passwords without contacting support staff?

Resolution

SecureLogin SSO allows different passwords for different systems and can even randomly generate them. Users only need to remember one password, but all the passwords to access applications are actually different. Because SecureLogin generates, remembers, and enters passwords to applications, they can be complex and strong, even with unprintable characters. Users – the weak link – have been removed.

SecureLogin can remember and change application passwords automatically so they cannot be forgotten. Since the software remembers passwords, users don’t have to and won’t even need to contact support staff to have them reset.

However, since users must still remember their network password to authenticate to the Directory and may forget it, NetIQ has developed Self Service Password Reset (SSPR). Using SSPR, a user can reset their own network password (after being challenged with unique passphrases), eliminating ALL password related calls to the helpdesk.

If you wish to further strengthen logon to the Directory and eliminate users having to remember and enter ANY passwords, you can install SecureLogin Advanced Authentication (SLAA) to provide biometric (e.g. fingerprint), Smartcard/PIN and/or Token (e.g. ActivIdentity, VASCO, RSA) logon to the Directory (and indeed to applications, without having to change applications or place modules on application servers).

SecureLogin can enforce”virtual password synchronization” using a Master PIN instead or their Directory password.