Error “SecureLogin’s attempt to load your data from the directory failed (error -2147016694 )."

  • 7940297
  • 19-Aug-2009
  • 26-Apr-2012

Environment

SecureLogin
SecureLogin SSO
All Versions
MS AD, LDAP, NT4, Citrix, Terminal Services

Situation

Installed SecureLogin in Active Directory mode and the following error occured when running SecureLogin:

SecureLogin’s attempt to load your data from the directory failed (error -2147016694 ). SecureLogin is not switching to offline mode.

OK

Resolution

Extend the Active Directory schema on a Domain Controller and assign the user’s rights as per the adsschema.exe tool. User will  then able to set their passphrase and load SecureLogin as expected.

Additional Information

Root Cause

User attempting the set the passphrase before the Active Directory schema had been extended. All SecureLogin data is stored in the schema.

Separate Knowledgebase articles address passphrases and the schema.

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