Message "It looks as though you may have put an incorrect password into this page. Do you want to halt execution of this script?" appearing on web site

Issue

Customer SSO enabled a web site and the following message continually appears even when the password is correct.

""It looks as though you may have put an incorrect password into this page. Do you want to halt execution of this script?"" appearing on web site.

Cause

The following SecureLogin setting determines whether this message box will display;

Detect incorrect passwords

If this is set to Yes then SecureLogin will attempt to detect if a user has entered an incorrect password when logging onto a web script (i.e. web application with embedded logon panels - this option doesn’t work for any other applications such as Windows, Java etc.) and then prompt the user to change it.

Default Value: Yes Recommended Setting: No

With this set to Yes, SecureLogin assumes an incorrect password has been entered if the web site loads multiple times within 20 seconds. Some web sites have multiple frames on the page and this can cause the error to inadvertently appear.

Solution

Customer set this option to No at the OU level.

They scripted for failed web logons to ensure they were successfully captured and responded to 100% of the time (e.g. user has invalid username stored so prompt the user for the correct credentials and retry logon).

This message no longer appears and error handling is working perfectly.