Environment
Situation
Issue
By default, SecureLogin Single Sign-On places the SecureLogin icon in the system tray whenever you logon to the computer and SecureLogin starts.
The SSO administrator wanted to hide the SecureLogin icon in the system tray.
To prevent users from displaying and accessing the system tray icon, the ""Display the system tray icon"" option was set to No.
The user refreshed their SecureLogin data by right clicking on the icon in the system tray and selecting Advanced>Refresh Cache but the icon still appears in the system tray.
Resolution
Cause
This setting is only read when SecureLogin loads. If you set the option to No and then refresh the data, the icon still remains active until you restart SecureLogin.
Solution
Customer closed SecureLogin and restarted it. The icon then did not appear in the system tray.
Note: Displaying the system tray icon may be useful so you can deactivate SecureLogin and manually logon to applications to troubleshoot.
It may also be useful so users can view passwords to applications (if desired e.g. intensive care unit of a hospital who wish to plan for possible system failure), refresh cache (force synchronization with the Directory so it immediately reads new SSO data and changes you have made), to change the passphrase, and to use other features such as the New Login wizard to allow users to setup multiple logons to an application.
Contact ActivIdentity Professional Services for recommendations based on your environment and requirements.