Users are being prompted for the passphrase question when they are disconnected from the network

  • 7940188
  • 19-Aug-2009
  • 16-Jan-2014

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Environment

SecureLogin
SecureLogin SSO
All Versions

Situation

Question

I am using a version of SecureLogin prior to v3.5 and my users are being prompted for the passphrase question when they are disconnected from the network. Can it be bypassed?

Resolution

Answer

Earlier versions of SecureLogin prompted for the passphrase if the user was disconnected from the network e.g. offline mode.

Current versions of SecureLogin ONLY prompt for the passphrase if it has been installed in Standalone or LDAP mode, or if it has been installed in Directory mode and someone other than the user resets the user’s network password.

Search the knowledgebase for bypass passphrase and follow the instructions to bypass the passphrase in earlier versions of SecureLogin.

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