SecureLogin slow to load in Microsoft ADS environment

Document ID:7940145
Creation Date:19-Aug-2009
Modified Date:07-Jan-2014
- Micro Focus Products:
  SecureLogin

Environment

SecureLogin

SecureLogin SSO

All Versions

Active Directory

Situation

Issue

Customer installed SecureLogin in ADS mode and it was slow to load. The message on the screen displayed advising SecureLogin data was loading, but it sat there for a long time and appeared to hang.

Resolution

Cause

When SecureLogin loads it must be able to locate servers on your network. The problem at this site was caused by DNS. Check the TCP/IP DNS settings on the workstation.

SecureLogin uses DNS for service location (e.g. to contact the Domain Contollers etc.).

Solution

Ensure the IP address of your DNS server is at the top of the DNS Server Search Order list under the DNS tab of the TCP/IP settings. For most organizations these settings should be configured using DHCP.