How to run collectinfo.sh on a Linux host that is under PlateSpin control

Document ID:7921058
Creation Date:21-Apr-2008
Modified Date:27-Apr-2012
- Micro Focus Products:
  PlateSpin Migrate
  PlateSpin Portability Suite
  PlateSpin Protect

Environment

PlateSpin Migrate

PlateSpin Protect

Situation

This article discusses how to run the collectinfo.sh shell script used by PlateSpin Support when troubleshooting issues with Linux Conversions.

When running a conversion of a Linux system the conversion may enter a recoverable error state when attempting to take control of the source or target system. This may be due to missing storage controller drivers in the PlateSpin RAMDISK image. In order to diagnose these types of issues PlateSpin Support has developed a script which gathers additional information regarding the linux system while it is under PlateSpin Control.

Resolution

Obtain the collectinfo.sh script from \Program Files\PlateSpin Portability Suite Server\Dependencies

To run the collectinfo.sh shell script please follow the instructions listed below.

1. Once the target system has booted into the PlateSpin RAMDISK image press ALT + F7 to open a command prompt

2. switch to the /util directory using the command "cd /util"

3. execute the command ". setEnv"

4. execute the command "collectInfo.sh > /tmp/info.log 2>&1"

5. Transfer the generated log file to another system using the SCP command "scp /tmp/info.log root@xxx.xxx.xxx.xxx:remotepath"

6. Send the log file to support@platespin.com

If you are still experiencing issues please contact PlateSpin Support at support@platespin.com