This article discusses how to run the collectinfo.sh shell script used by PlateSpin Support when troubleshooting issues with Linux Conversions.
When running a conversion of a Linux system the conversion may enter a recoverable error state when attempting to take control of the source or target system. This may be due to missing storage controller drivers in the PlateSpin RAMDISK image. In order to diagnose these types of issues PlateSpin Support has developed a script which gathers additional information regarding the linux system while it is under PlateSpin Control.
Obtain the collectinfo.sh script from \Program Files\PlateSpin Portability Suite Server\Dependencies
To run the collectinfo.sh shell script please follow the instructions listed below.
If you are still experiencing issues please contact PlateSpin Support at email@example.com