Environment
PlateSpin Migrate and Protect
Situation
This article discusses how to run Portability Suite diagnostics against a failed, recoverable, or completed job and send the resulting files to support.
PowerConvert allows for diagnostics to be run against any job in Portability Suite. The Portability Suite diagnostics are used by PlateSpin Support to help diagnose issues with conversion jobs. They collect information regarding the source, target and Portability Suite server along with the specifics of how the job was configured. The information is then packaged into a ZIP or DIG file which should be sent to PlateSpin Support when opening a new case.
PowerConvert allows for diagnostics to be run against any job in Portability Suite. The Portability Suite diagnostics are used by PlateSpin Support to help diagnose issues with conversion jobs. They collect information regarding the source, target and Portability Suite server along with the specifics of how the job was configured. The information is then packaged into a ZIP or DIG file which should be sent to PlateSpin Support when opening a new case.
Resolution
To run the Portability Suite diagnostics against a specific job follow the instructions listed below.
1. Open the PowerConvert User Interface
2. Select “Jobs” from the left hand side of the screen
3. Right click on the job in question and select “Run Diagnostics”
4. Wait for a browser window to appear with the diagnostics
5. At the top of the screen you will see a link to the diagnostic ZIP file which will be named according to the date that the diagnostics were run.
6. right click this link and click select “Save As”
7. Save this file locally and then send it to support.
Additional Information
The Portability Suite diagnostics gathers the following information.
Windows Source Server
Manufacture of Hardware
Model
SMBIOS UUID
Operating System Type
Hostname
Network Connection Information per Interface (including MAC, IP, DNS, etc)
Volume Information (including Size, Free Space, Volume Serial Number, Mount Points, File System Type)
Installed Applications
Domain Information (the domain the server is part of)
Service Pack Level
Windows System Directory (where windows is installed)
Page File locations
Hardware Profile Information
OS Language
System File Information (kernel, HAL, and other key system file information)
Services
Volume Shadow Copy Provider Information
Physical Memory
Hardware Information (Storage, Network, and CPU related information)
Linux Source Server
Manufacture of Hardware
Model
SMBIOS UUID
Boot loader Type
Operating System Type
Kernel Version
Hostname
Network Connection Information per Interface (including MAC, IP, DNS, etc)
Volume Information (including Size, Free Space, Label, Mount Points, File System Type)
Swap Information
Installed Applications
Architecture
LVM Disk Group Information
Linux Daemon Information (including Name, Description and Run Level)
PCI Device Listing
Physical memory
Hardware Information (Storage, Network, and CPU related information)
Target Physical Hardware
Hostname
Memory
Hardware Information (Storage, Network, and CPU related information)