Import of Remote Site in Recon may fail with the error "Cannot import snapshot The remote server returned an error: (500) Internal Server Error."

  • 7921051
  • 10-Apr-2008
  • 26-Apr-2012


PlateSpin Recon


This article discusses an issue which may occur when trying to sync a remote Recon collector site (Running on Windows 2003 SP1) to a master Recon Server. You may receive the following error message during the snapshot import process.

"Cannot import snapshot
The remote server returned an error: (500) Internal Server Error."

On the collector machine the export job will complete however when attempting to transfer the exported .prs file the web service will fail with an unhandled exception. In addition to the unhandled exception an event (listed below) will be logged in the application event log.

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 3/27/2008 12:20:22 PM
Event time (UTC): 3/27/2008 8:20:22 PM
Event ID: 4cb91433ca2342228a36d2a54155c113
Event sequence: 14
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/1/Root/PlateSpin_32/PowerRecon_32/Connect-11-128510376044944253
    Trust level: Full
    Application Virtual Path: /PlateSpin_32/PowerRecon_32/Connect
    Application Path: C:\Program Files\PlateSpin PowerRecon 3.2 Server\PlateSpin\PowerRecon\Connect\
    Machine name: COMP86
Process information:
    Process ID: 3824
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
Exception information:
    Exception type: ArgumentOutOfRangeException
    Exception message: The size parameter must be between zero and the maximum Int32 value.
Parameter name: size
Actual value was 4159987665.
Request information:
    Request URL:
    Request path: /PlateSpin_32/PowerRecon_32/Connect/GetSnapshot.ashx
    User host address:
    User: COMP86\Administrator
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\SYSTEM
Thread information:
    Thread ID: 6
    Thread account name: NT AUTHORITY\SYSTEM
    Is impersonating: True
    Stack trace:    at System.Web.HttpFileResponseElement..ctor(String filename, Int64 offset, Int64 size, Boolean isImpersonating, Boolean useTransmitFile)
  at System.Web.HttpWriter.TransmitFile(String filename, Int64 size, Boolean isImpersonating)
  at System.Web.HttpResponse.TransmitFile(String filename)
  at PlateSpin.Connect.Server.Web.GetSnapshot.ProcessRequest(HttpContext context)
  at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
  at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

This issue can occur when a large amount of data has been collected at the remote Recon site. As an example you may face this issue of the remote Recon site contains 2500 machines and 3 months worth of data for those machines.

This issue is due to a bug in ASP.NET 2.0 Response.TransmitFile function which is resolved in Service Pack 2 for Windows 2003 Server


Upgrade the Collector Recon Server to Service Pack 2 for Windows 2003