RequiresUserIntervention Error message at step "Creating Virtual Machine" when converting to Hyper-V Server

  • 7920917
  • 16-Apr-2007
  • 25-Jul-2017

Environment

PlateSpin Migrate 9 .x, 11.x. 12.x

Situation

When attempting to convert a Windows based system to a Microsoft Virtual Server you receive a “Requires User Intervention” recoverable error at step  “Creating Virtual Machine”. In addition the diagnostics provides the following error information.

 

Error Recovery Information:

Creating Virtual Machine (top)

Type

RequiresUserIntervention

ReportCode

FileAlreadyExists

KB Link

http://support.platespin.com/kb2/login.aspx?errorCodes=FileAlreadyExists

FileName

D:\<PATH TO VM>

Message

The following file or directory already exists: D:\<PATH TO VM>

Resolution

When starting a conversion from any Windows based system to a Microsoft Virtual Server you receive the above error message if you have attempted the conversion before and have not cleaned up the remaining files related to the first conversion.

This behavior generally indicates that a file was left over during the initial attempt to convert the server. The locations of the files will vary based on how the virtual Server is configured however the error message will provide the location of the VM.

In addition to the location that the error message specifies there is another file which is known to cause this issue. Make sure to delete the shortcut files located in the directory.

You may also want to search the Virtual Server for the name of the server that is being converted in case any additional files related to the Virtual Machine are left over.