SystemException error when inventorying a SuSE Linux host using a non-root user

  • 7920899
  • 30-Mar-2007
  • 26-Apr-2012

Environment

PlateSpin Recon 3.0 and higher

Situation

When attempting to inventory a SuSE Enterprise Linux 9 (or higher) host in Recon, the job may fail at 'Performance Remote Inventory' due to the following exception based on inventory logs:

Double clicking on the error displays the following information:



Details

The above SystemException error can occur due to a setting in '/etc/sudoers' file on the SuSE Linux Enterprise 9 (or higher) host.

SuSE LINUX Enterprise Server uses the following settings as default:

# Defaults specification
Defaults targetpw    # ask for the password of the target user i.e. root
%users ALL=(ALL) ALL # WARNING! Only use this together with 'Defaults targetpw'

Resolution

To resolve the SystemException error, it is recommended to comment the two lines as follows:

# Defaults specification
#Defaults targetpw    # ask for the password of the target user i.e. root
#%users ALL=(ALL) ALL # WARNING! Only use this together with 'Defaults targetpw'