Environment
Situation
Overview
When attempting to install PlateSpin PowerRecon 2.5 on a Windows 2000/2003/XP System the following error message is logged in the application log on the server that we are installing PowerRecon on and the installation fails:
Product: PlateSpin PowerRecon 2.5 Server -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckClientRunningUI script error -2147221163, : Line 46, Column 2,
Details
This error can occur for one of the following reasons
• | The (Default) value setting in one or more of the following registry keys points to an incorrect location for the Urlmon.dll file: [HKEY_CLASSES_ROOT\CLSID\{79eac9e0-baf9-11ce-8c82-00aa004ba90b}\InprocServer32] [HKEY_CLASSES_ROOT\CLSID\{79eac9f1-baf9-11ce-8c82-00aa004ba90b}\InprocServer32] [HKEY_CLASSES_ROOT\CLSID\{79eac9f2-baf9-11ce-8c82-00aa004ba90b}\InprocServer32] This Behavior May Occur if you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0. | ||||||||||||
• | The following registry key is missing or damaged: HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046} | ||||||||||||
• | One or more of the following files is missing, damaged, or improperly registered:
|
Resolution
To resolve this problem in Internet Explorer, follow these steps:
1. | Quit all programs that are running. |
2. | Click Start, and then click Run. |
3. | Type regsvr32 urlmon.dll, and then click OK. |
4. | When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK. |
If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
• | Shdocvw.dll |
• | Actxprxy.dll |
• | Oleaut32.dll |
• | Mshtml.dll |
• | Browseui.dll |
• | Shell32.dll |
Windows XP and Windows 2000 only
Restart the computer to enable the changes to take effect.
If the problem is still not resolved, verify that the following registry values are present and correct:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
Please review the following Microsoft KB artilce that touches on this error.
http://support.microsoft.com/kb/281679/en-us