Installshield error 2755.3 when installing Windows OS module 7.6.276.0 from a mapped drive (NETIQKB73393)

  • 7773393
  • 29-Feb-2012
  • 29-Feb-2012

Environment

NetIQ AppManager 7.0.x
NetIQ AppManager 8.0.x

Situation

When running the install for the Windows OS module an error occurs. The error code shown is 2755 3.

Resolution

You can avoid this issue by accessing the MSI install files using a UNC path or by copying the installation files locally to the machine.

Cause

This error can occur when you are connected via Terminal Services or Remote Desktop and the path to the installation files is a mapped drive.  The Windows Installer service runs in a different session from the user and may not have access to the same mapped drives.

 

Additional Information

Formerly known as NETIQKB73393

You can use the following links to find additional information about this error.

http://kb.flexerasoftware.com/selfservice/viewContent.do?externalID=Q107137

http://support.microsoft.com/default.aspx?scid=kb;en-us;278603


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