Preinstall check fails for WinOS module stating HotFix 71704 was not installed (NETIQKB73347)

  • 7773347
  • 23-Jan-2012
  • 23-Feb-2012

Environment

NetIQ AppManager 7.0.x
NetIQ AppManager 8.0.x

Situation

Preinstall check fails for WinOS module stating HotFix 71704 was not installed

Resolution

Delete the 32-bit registry hive for NetIQ\AppManager located in the registry:

HKLM\Software\NetIQ\AppManager

In a 64-bit environment the NetIQ install path should be in HKLM\Software\Wow6432node\NetIQ\AppManager

Cause

NetIQ\AppManager registry hive is located in 32 bit path instead of 64 bit path on 64 bit machines

Additional Information

Formerly known as NETIQKB73347