Environment
NetIQ AppManager 7.0.x
NetIQ AppManager 8.0.x
NetIQ AppManager 8.0.x
Situation
Preinstall check fails for WinOS module stating HotFix 71704 was not installed
Resolution
Delete the 32-bit registry hive for NetIQ\AppManager located in the registry:
HKLM\Software\NetIQ\AppManager
In a 64-bit environment the NetIQ install path should be in HKLM\Software\Wow6432node\NetIQ\AppManager
Cause
NetIQ\AppManager registry hive is located in 32 bit path instead of 64 bit path on 64 bit machines
Additional Information
Formerly known as NETIQKB73347