DRA Web console is not working on 64 Bit OS (NETIQKB73308)

  • Document ID:7773308
  • Creation Date:05-Jan-2012
  • Modified Date:05-Jan-2012
    • Micro Focus Products:
      Directory and Resource Administrator

Environment

Directory and Resource Administrator 8.x

Situation

DRA Web console is not working on 64 Bit OS.

Throws error message " Service unavilable" and Http 500 internal error"

Resolution

Please follow the provided steps to resolve the issue.

If you have .NET Framework 1.1:
NET 1.1, 32-bit version

To run the 32-bit version of ASP, follow these steps:

1. Click Start, click Run, type cmd, and then click OK.
2. Type the following command to enable the 32-bit mode:

cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

3. Type the following command to install the version of ASP.NET 1.1 and to install the script maps at the IIS root and under:

%SYSTEMROOT%\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i 

4. Make sure that the status of ASP.NET version 1.1.4322 is set to Allowed in the Web service extension list in Internet Information Services Manager.

5. Type the following command to Re-Start the IIS:

iisreset


If you have .NET Framework 2.0:
NET 2.0, 32-bit version

To run the 32-bit version of ASP, follow these steps:

1. Click Start, click Run, type cmd, and then click OK.
2. Type the following command to enable the 32-bit mode:

cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

3. Type the following command to install the version of ASP.NET 2.0 (32-bit) and to install the script maps at the IIS root and under:

%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i 

4. Make sure that the status of ASP.NET version 2.0.50727 (32-bit) is set to Allowed in the Web service extension list in Internet Information Services Manager.
5. Type the following command to Re-Start the IIS

iisreset


If the OS does not contains .NET Framework then
1. Click Start, click Run, type cmd, and then click OK.
2. Type the following command to enable the 32-bit mode:

cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

3. Type the following command to Re-Start the IIS
iisreset

Cause

The Server hosting the DRA web console does not have 32 bit application pools enabled. By default Windows does not allow 32 bit Application pools. Since DRA is a 32 bit application, we need 32 bit app pools enabled

Additional Information

Formerly known as NETIQKB73308