DRA Console freezes when trying to create user accounts with right-click Create/Clone a User. (NETIQKB73295)

  • Document ID:7773295
  • Creation Date:13-Dec-2011
  • Modified Date:06-Jan-2012
    • Micro Focus Products:
      Directory and Resource Administrator

Environment

Directory & Resource Administrator 8.6x

Situation

DRA Console freezes when trying to create user accounts with right-click Create/Clone a User.

Resolution

This issue can be resolved by  opening  Configure Password Generation Policies and hitting ?Reset?.

 

To reset the password policy: 

  1. Launch the D&C console
  2. Right click on Policy and Automation Management > Configure Password Generation Policies > Password Settings.
  3. Then Hit the Rest button.

 

 

 

Cause

This issue is caused when entries in the varset for the password policy are missing (MaxLowerChars, MaxPasswordLength, MaxSameCharRepeat, and MaxSpecial). The result is the client ends up stuck in a loop trying to generate a password that will never match the policy values.

Additional Information

Formerly known as NETIQKB73295