MS HotFix 73283 for AppManager 7.0.4 (NETIQKB73283)

MS HotFix 73283 for AppManager 7.0.4

This hotfix for the AppManager management server resolves specific previous issues. This document outlines why you should install this hotfix and identifies files modified by the hotfix.

This hotfix supercedes hotfixes 73018, 72041, 71471, 71362, 71352, 71253, and 71243.

Why Install This Hotfix?

This hotfix resolves the following management server issues:

Management Server Stops Unexpectedly after Applying Hotfix 73018
This hotfix resolves an issue where after you apply Hotfix 73018, the management server stops unexpectedly, multiple times. (ENG308826, ENG313567, ENG314260)

License Manager Logon Screen Does Not Retain Correct Server Name and Port Combinations
This hotfix resolves an issue where the License Manager logon screen does not retain the correct values when you log on to multiple servers using the SQL Server name and port. The screen retains the correct servername,port value when you log on to the same server multiple times, but displays the wrong server name and port combinations after you switch servers. (ENG312532)

Management Server Removes UNIX Agents from Maintenance after Agent Reinstallation
This hotfix resolves an issue that occurs when you place a UNIX agent in maintenance mode, uninstall the agent without removing it from AppManager, and then reinstall the agent. After you reinstall the agent, the management server removes it from maintenance mode. (ENG306763)

System Requirements

This hotfix has the following requirements:

• Hotfix 72040 installed on all AppManager repository (QDB) computers
• Hotfix 72616 installed on all agent computers
• Hotfix 72840 installed on all Operator Console computers
• Hotfix 73020 installed on all Control Center console computers

If you have installed the AppManager 7.x Platform Update, you do not need to install Hotfix 72040 separately. This hotfix is included as part of the Platform Update.

For more information about the AppManager 7.x Platform Update, contact Technical Support.

Contents of the Download Package

The download package contains the following files, which are used by the hotfix setup program unless otherwise noted:

• AM704_MS_HF73283_Setup.exe, the hotfix setup program.
• BaseInstall.dll.
• MFC71u.dll.
• msvcp71.dll.
• msvcr71.dll.
• Patch.ini.
• AM704_ReadMe73283.htm, this readme.
• Setup Files, a folder that contains AM704_MS_HF73283_MSSetup.msp, the management server setup program. The hotfix setup program automatically runs this file to update the management server.

Installing This Hotfix

To install this hotfix, run AM704_MS_HF73283_Setup.exe on all management server computers.

The PATCH.log file lists all changes and problems encountered during the installation process. The Windows installer log file, AM704_MS_HF73283_MSSetup.msp.log, lists only the changes associated with the hotfix installation. By default, these files are located in the \NetIQ\Temp\NetIQ_Debug folder.

Modified Files

This hotfix modifies the following files on all management server computers:

• Netiqms.exe (Build Number 7.0.41070.3)
• LicenseManager.exe (Build Number 7.0.41070.3)

Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance, please contact Technical Support.

Incorrect Job Status after Restarting the Management Server
AppManager does not update the status of jobs after you restart the management server in the following scenario:

1. Place an agent in maintenance mode.
2. Remove the agent from maintenance mode while it is unavailable.
3. Restart the management server before the agent is available.

After you restart the management server, jobs remain in a running inactive state after the agent becomes available. (DOC303151)

Upgrading SQL Server on the Management Server Computer Relocates Binn Folder
Upgrading the management server computer from Microsoft SQL Server 2005 to SQL Server 2008 relocates the Binn folder where AppManager libraries reside. The upgrade process does not move files to the new Binn folder. You may not be able to log in to the Operator Console after the SQL Server upgrade and may see the following message: (ENG290143)

Failed to establish network connection for one of the following reasons:
The SQL server is down.
The password is incorrect.
The user ID is incorrect.
The repository name is incorrect.

To resolve the issue:

1. Open the old SQL Server Binn folder, by default C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn.
2. Copy the nqsql.dll and nqsqlext.dll files.
3. Open the new SQL Server Binn folder, by default C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\Binn.
4. Paste the nqsql.dll and nqsqlext.dll files to the new Binn folder.
   

Formerly known as NETIQKB73283