Environment
NetIQ AppManager Platform Update
Windows 2008 Cluster
SQL 2008 R2
Situation
Resolution
Make sure SQL agent service is started & in automatic mode (manual is default), revert to manual after installation completes.
Invoke command prompt as ?Run as Administrator? and execute following command
NetIQCCSetup.exe /v"/l*v ?<Absolute path for msi log>" SKIPINSTALLATIONCHECK="1""
Example:
NetIQCCSetup.exe /v"/l*v "C:\CC_msi.log" SKIPINSTALLATIONCHECK="1""
Cause
This is due to the change in naming of the default instance within SQL. The Default instance is now named MSSQLServer however it accepts incoming requests as just the netbios name of the cluster and not servername/MSSQLServer.
You will see at the top of the preinstallation report that the server and instance are shown in this format.