Email Notifications in SPA do not work. Receive Error: "Sending failed" (NETIQKB73193)

Document ID:7773193
Creation Date:04-Oct-2011
Modified Date:04-Oct-2011
- Micro Focus Products:
  Secure Password Administrator

Environment

Secure Password Administrator 1.0

Situation

Email Notifications in SPA do not work. Receive Error: "Sending failed"

Resolution

To resolve this issue, make sure AntiVirus software (or Firewall settings) are not blocking port 25 or SMTP on the server.

Cause

AntiVirus software was preventing/blocking SMTP ports.

Additional Information

Formerly known as NETIQKB73193

To verify this, troubleshoot by attempting to telnet to port 25. If a connection cannot be established to the mail server on port 25, then it is being blocked.