AppManager Agent installation generates an Error 1327: invalid drive U: (NETIQKB73172)

  • 7773172
  • 02-Sep-2011
  • 02-Sep-2011

Environment

NetIQ AppManager 7.x
NetIQ AppManager 8.x
Microsoft Windows

Situation

AppManager Agent installation generates an Error 1327: invalid drive U:

Resolution

This issue can be resolved by following the below referenced Microsoft knowledgebase article:

http://support.microsoft.com/kb/327763

Which states:

To resolve this behavior, enter the correct value data for the registry key. To do this, follow these steps.

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In Registry Editor, locate the following registry key:
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
  4. In the right pane, note the values in the Data field of each entry. If any value contains a drive that is not correct for your computer, right-click the entry, type c:\my documents in the Value data box, and then click OK.
  5. Repeat step 4 for each entry whose Data value contains an incorrect drive.
  6. Repeat steps 3 through 5 for each of the following registry keys:
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  7. Close Registry Editor.

After following this process the AppManager Agent installer should complete without generating the described error.

Cause

This behavior may occur if a registry key contains an incorrect value in a Data field.

Additional Information

Formerly known as NETIQKB73172

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