Agent will not start if it is unable to connect to web deployment server. (NETIQKB73072)

  • 7773072
  • 01-Jul-2011
  • 12-Jul-2011

Environment

NetIQ AppManager 7.0.x
NetIQ AppManager Agent Prior to Hotfix 71472 (Build Number 7.0.11261.0)

Situation

Service failed to respond in a timely fashion is displayed when trying to run the NetIQ Client resource monitor.
Client is unable to connect to the deployment service web page to transmit software inventory.

Resolution

This issue has been resolved in the latest version of the NetIQ AppManager Agent, however if you do not wish to upgrade at this time steps have been provided to help troubleshoot and work-around this issue.

You can download the latest NetIQ AppManager Agent at: https://www.netiq.com/support/am/extended/hotfixes.asp?productID=AM

Steps to diagnose and work-around

To Test this from an agent, open Internet Explorer and browse to the following page:

http://deploymentservername/deploymentwebservice/deploymentwebservice.asmx

If this page is failing to be displayed please work with your IIS and Network teams to resolve this.

If this page is displaying properly then goto the registry on the agent and browse the following key:

HKEY_LOCAL_MACHINE | SOFTWARE | NetIQ\AppManager | 4.0 | AgtShared | DeploymentEndpoint

Verify that the same address that was previously resolveable is in the data section of this key.

If you are not concerned with having software inventory available for this machine remove the value from this key so that the data section is blank.

Once this has been changed, start the agent again to verify it is working.

Cause

As part of the startup routine the agent will try to contact the Deployment Server to transmit software inventory. If the webpage that accepts this information is unable to be contacted then this may occur.

There could be a number of issues that prevent this page from being displayed, such as:

- IIS Service is stopped
- Deployment Service has been unisntalled
- DNS
- IIS Access control to virtual directory is not set to anonymous.

Additional Information

Formerly known as NETIQKB73072

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